We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“You get what you pay for. Except when it's busy when you pay premium rate for the same basic offering..” 3 of 5 stars
Review of Premier Inn London Croydon Town Centre

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 2 more sites!
Save
You added Premier Inn London Croydon Town Centre to your Saves list
Premier Inn London Croydon Town Centre
3.0 of 5 Hotel   |   Phillips House, 6 Lansdowne Road, Croydon CRO 2BX, England   |  
Hotel website
  |  
  |  
Hotel deals
  |  
Hotel amenities
Offers & Announcements
Book at premierinn.com
Ranked #1 of 22 Hotels in Croydon
Sutton Coldfield, United Kingdom
Top Contributor
242 reviews 242 reviews
29 hotel reviews
Reviews in 49 cities Reviews in 49 cities
260 helpful votes 260 helpful votes
“You get what you pay for. Except when it's busy when you pay premium rate for the same basic offering..”
3 of 5 stars Reviewed April 30, 2014

The rooms are spacious.
They are spotlessly clean. There is a choice of pillows, each room has a bath and shower and there is also a desk area and in my room a chaise longue/sofa bed. However, the room doesn't have an iron or ironing board, or a safe and although the room is massive there isn't proper hanging space. I'm short and I can't even hang up a knee length dress straight on the open hanging rail. Not a good use of the available space.
There are no phones in the room which makes the "Good night guaranteed" "we're just a call away" card suggesting you call them in the event of a problem somewhat of an empty gesture.. Also not great for those who may be vulnerable in any way or in case of emergency.
There is also no security chain on the door.

Wifi is available but you only get 30 free minutes per night. I appreciate this is a budget hotel, so if you're paying £29 a night I think it's more than fair enough that you should pay for wifi. However, the hotel also operates demand led pricing so this week staying on business it's over £135 a night so I'd expect to get free unlimited wifi for that.

Customer service is variable.
Check in desk is automated and unmanned. So this should be quick easy and convenient. However, when I had a problem with my key card on the second night I buzzed for help and was left waiting for over ten minutes because the only receptionist was elsewhere conducting "maintenance". Staff working in the bar could see people waiting but were not interested in helping. And when the receptionist did arrive she seemed more irritated with me and the man ahead of me for disturbing her than apologetic for keeping us waiting.
There was no acknowledgement of our wait or apology for the inconvenience. This was quite different to the friendly staff I'd encountered at breakfast and the evening before when I was checking in.

It's a clean modern hotel, convenient for East Croydon Station, The Home Office, Land Registry, Mott MacDonald and the Whitgift Centre.
It also does a good fresh breakfast with costa coffee and a range of hot and cold options. There is a reasonably priced restaurant and bar.
To be really fair it all depends on what you prioritise.
For me when travelling on business I prefer free unlimited wifi, an iron and ironing board in my room, a generous loyal scheme and great customer service so I will always favour the Hampton a couple of doors down. However this is a great budget option for those who can get a deal by booking in advance and staying for social purposes.
To be fair it would also be my second choice for work stays due to the location and newness of the hotel. But that really is an indictment of the lack of competition in the area.

Stayed April 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

347 reviews from our community

Traveler rating
    206
    99
    24
    15
    3
See reviews for
124
91
28
51
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Spanish first
  • Any
English first
Leicester, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 26, 2014 via mobile

Premier inn Croydon town centre is another excellent hotel in the premier inn chain. Located near to the centre of Croydon and ideal for the train station. Staff efficient and friendly with nicely decorated and spotless rooms I had no issues whatsoever. Priced at £29 for a Friday night stay was superb value so if you can find the rooms at that price book without hesitation. Nice premier inn breakfast also which again is affordably priced and suits all diets even greedy fat people like me! All in all this is my second premier inn experience and now regard them as my first choice hotelier in whatever location I am staying regardless of offers. I couldn't find a fault at all with premier inn but like everything someone somewhere will be unhappy and to those people I would say just stay at home you will be happier!

Stayed April 2014, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed April 24, 2014

Very good location, cross the street from East Cryodon Train Station. We stayed for one night. Convenient location to travel through Gatwick airport.

Nice staff and good price for the room.

East Croydon station 15- 20 minutes by train to Victoria station.

  • Stayed March 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
port Harcourt
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 21, 2014

My family and I spent 6 nights here on a family vacation, and the experience was just splendid.
Cost, service, assistance, food, etc were spot on. Attendant Aldil was most helpful, with a permanent smile on his face and a possible attitude.
On the down side, linens are not changed daily, but is explained as part of being green. Constantly had to request for room temp to be increased, as my ward had cold feats.
Apart from these very nice experience.

Stayed April 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Split, Croatia
Contributor
11 reviews 11 reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed April 20, 2014

Location is one minute walk from train station East Croydon (15 min ride to Victoria station in London and 25 minute ride to Gatwick airport). Very clean hotel, spacey room, quiet neighborhood. Shopping center is near. There is a coffee and tea in the room. All together we where very happy with this hotel.
Room had 1 double bed and two single beds. One of single beds was very firm, so one of the kids slept with us in double bed. We didnt complain about that but if it is important to you take it into consideration. No telephone in the room.

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Burnham-On-Sea, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 16, 2014

Excellent hotel close to station for going in and out of London.
Staff were excellent - went out of their way to entertain and look after us. The boys are still talking about them now. Rooms spotless - def will go back! Low cost an added bonus too.

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Blackpool, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 14, 2014

Staff very welcoming and helpful nothing to much trouble, rooms spotless,good night's sleep and fantastic breakfast! Good location train station across the road excellent links into central London and all major attractions and 2 4 1 on lots of attractions with train tickets


  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with premierinn.com

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Been to Premier Inn London Croydon Town Centre? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Premier Inn London Croydon Town Centre

Address: Phillips House, 6 Lansdowne Road, Croydon CRO 2BX, England
Phone Number:
Location: United Kingdom > England > Greater London > Croydon
Amenities:
Bar / Lounge Restaurant Suites Wheelchair access
Hotel Style:
Ranked #1 of 22 Hotels in Croydon
Price Range (Based on Average Rates): $
Hotel Class:3 star — Premier Inn London Croydon Town Centre 3*
Number of rooms: 168
Official Description (provided by the hotel):
Just a 15 minute train journey to Central London, this hotel is within walking distance of East Croydon Train Station. Whitgift shopping centre is also nearby. Our Croydon Town Centre Premier Inn has everything you'd expect, incredibly comfy beds in every room, an on-site Thyme Restaurant and free Wi-Fi throughout your stay. Chargeable parking is available opposite the hotel - a 1.8 Metre height restriction applies (sat nav CR0 0XH). For vehicles with a max height of 2.03 Metres the nearest parking is 5 mins walk on London Road (sat nav CR0 2TA). ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Priceline, Odigeo and Premier Inn so you can book your Premier Inn London Croydon Town Centre reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Premier Inn London Croydon Town Centre, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.