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“awful and dirty” 1 of 5 stars
Review of Jurys Inn London Croydon

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Jurys Inn London Croydon
3.0 of 5 Hotel   |   Wellesley Road | South London, Croydon CR0 9XY, England   |  
Hotel amenities
Ranked #5 of 22 Hotels in Croydon
Cologne, Germany
Senior Contributor
35 reviews 35 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
22 helpful votes 22 helpful votes
“awful and dirty”
1 of 5 stars Reviewed November 6, 2013

The bedsheets were dirty. The towels were dirty EVERY day, I even found a hair that wasn't mine in one of the towels! One towel had brown spots and I cleary don't want to know WHAT those spots were - I was disgusted to say the least.
The bathroom was pretty dirty as well.

The breakwast was awful! I had to ask for gluten free bread and on the first morning they gave me fresh, delicious gluten free bread. I was delighted.
The next morning they gave me old, hard onion bread - what a joke, are you seriously serving old onion bread for breakfast?
My friend had scrambled eggs and there were hard pieces in - she was almost sick in the restaurant. Also the breakfast staff was really rude and impolite.
Sadly, the staff overall wasn't the nicest.

The AC was really cold and whenever I turned the heat up, 10 minutes later it cooled down again.
The wifi is overpriced.

So if you seriously consider staying in the hotel (don't! Just don't stay there) I'd suggest you pack clean sheets, clean towels, your own breakfast (or get it in a cafe nearby) and loads of warm clothes - you'll need them.

  • Stayed October 2013, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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652 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Liverpool, United Kingdom
Senior Contributor
47 reviews 47 reviews
18 hotel reviews
Reviews in 18 cities Reviews in 18 cities
39 helpful votes 39 helpful votes
2 of 5 stars Reviewed October 26, 2013

This was my first visit to a Jury's Inn. I'd assumed the brand was a little above the Premier Inn level but was pretty disappointed. Fortunately I'd found a great price or else I'd have been actively annoyed. The room was clean if rather clinical. Bathroom fan was broken so it got pretty misty. Bedside power sockets also broken. At anything above a budget place, expensive internet (£5/hour) is not acceptable these days. But worst was the total lack of food (even snacks) outside their serving times and the pretty unfriendly staff. Won't bother with this brand again.

Stayed October 2013, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
22 reviews 22 reviews
14 hotel reviews
Reviews in 11 cities Reviews in 11 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed October 15, 2013

I moved here from the Hampton's hotel. You get a very big room, polite staff, I also get a complimentary drink with my business travel.

Breakfast is £10 extra but you get so much for options which is great and the hotel is quite large so a lot of free space everywhere you go.

I'm fully booked here till next year for sure.

The only downside is the walls are a little thin, you may hear your neighbours doing naughty things!

No other complaints!

Stayed October 2013, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed October 14, 2013 via mobile

Arriving tired after an arduous drive on a Saturday lunch,we were given our room on the 5th floor. Needing a rest before the later celebrations, we settled for a siesta. The weather had cooled somewhat over the last few days, but could we get the air con to switch off...No! We were moved to the 12th floor, but still had to wait 20 mins for the heating to operate at all. Rooms were basic., no bath towels, wifi connection £5 per hour. Breakfast was spoiled by rude residents pushing and shoving to get to the self serve.

Stayed October 2013
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Jurys-Inn-Manager, General Manager at Jurys Inn London Croydon, responded to this review, October 15, 2013
Dear Michael G

Thank you for taking the time to write a review. I am disappointed to learn you did not enjoy your stay with us.

All of our bedrooms are equipped with in room controls for the dual air conditioning/ heating system. This can be operated individually by each guest and adjusted to cool or warm air, which ever is preferable. As with any heating or cooling system, it does take a few minutes to heat or cool a room to the desired level.

We also do provide a selection of towels in our bedrooms. The bathroom contains one bath and one hand towel and there is an identical additional set in the wardrobe in all our bedrooms for guest use.

Please do not hesitate to contact me directly should you wish to discuss any of the above matters further

Kind Regards

Michelle Hickey
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Top Contributor
244 reviews 244 reviews
35 hotel reviews
Reviews in 55 cities Reviews in 55 cities
93 helpful votes 93 helpful votes
4 of 5 stars Reviewed October 1, 2013 via mobile

Jurys Inn Croydon is located on one of the main street in Croydon. The rooms were clean and reasonably sized. It is a typical 3.5 to 4 stars accommodation. The staffs were helpful. We spent only one uneventful night in Jurys Inn Croydon.

  • Stayed September 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crewe, United Kingdom
Top Contributor
68 reviews 68 reviews
33 hotel reviews
Reviews in 28 cities Reviews in 28 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed September 17, 2013 via mobile

Just got back from 4 days in this hotel and I can't really fault it rooms were clean and big staff were all friendly food was nearly all great that I had and beds were comfy. The good part about this hotel also was the location right across the road from the town via a subway and next to the whit gift centre and near all the stations.The only problem I had in the time I was there was a lot of beggars and alchoholics around Croydon that put a bit of a black mark on the town itself.If you want cheap beer and good music you must call in at the ship it was great in there .

  • Stayed September 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cambridge
Senior Contributor
45 reviews 45 reviews
44 hotel reviews
Reviews in 39 cities Reviews in 39 cities
131 helpful votes 131 helpful votes
4 of 5 stars Reviewed September 10, 2013

Stayed here for one night and the room was very clean and functional. Tenth floor was very quiet with no traffic noise. The bed was great nice bedding and pillows. Towels were fine some newer than others ( just like mine) and the bathroom was spotless.

No noise from others rooms aside from a bit of coughing but that's to be expected.

One slightly odd thing was ' room service' ou order food and bring it up yourself on a tray. Opening the room door was interesting and involved placing tray on floor and pushing into room.

Breakfast good and decent staff- all in all perfectly acceptable.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Jurys Inn London Croydon

Address: Wellesley Road | South London, Croydon CR0 9XY, England
Location: United Kingdom > England > Greater London > Croydon
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style:
#3 Romantic Hotel in Croydon
#4 Family Hotel in Croydon
#4 Business Hotel in Croydon
Price Range (Based on Average Rates): $
Hotel Class:3 star — Jurys Inn London Croydon 3*
Number of rooms: 240
Official Description (provided by the hotel):
Jurys Inn London Croydon offers a convenient London location outside of busy central London yet with easy access to London Victoria via the 17 minute train ride from East Croydon Station which is a short 7 minute walk from the hotel. The hotel is also a convenient 20 minute journey from Gatwick Airport for those arriving by plane. Guests wishing to explore Croydon's attractions will be pleased to know that The Whitgift Shopping centre is just over the road, the Queen's Gardens are an easy 6 minute walk and Shirley Park Golf Course is a 7 minute drive away from the hotel. Jurys Inn London Croydon features all day Costa Coffee bar, a stylish onsite bar to relax in after an eventful day in the city. You can enjoy a great selection of seasonal food and drink in our trendy restaurant which is open from 6:30am to 10am for breakfast and 6pm to 10pm for dinner. If you are arriving by car a nearby public car parking is available at NCP public car park at Whitgift Shopping Centre opposite the hotel. Our comfortable bedrooms can accommodate up to 3 adults or 2 adults and 2 children. All rooms are furnished with large soft beds, spacious bathrooms with complimentary toiletries and a hair dryer, a flat screen TV with Freeview, and Free WiFi - guests who book direct with us enjoy Free Premium WiFi, best price guarantee, no booking fees and also earn points and get rewards with our loyalty programme. Enjoy warm welcome, comfortable rooms, seasonal menus and a memorable visit to London Croydon at Jurys Inn. ... more   less 
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Also Known As:
Jurys Inn Croydon Hotel Croydon
Jurys Hotel Croydon
Croydon Jurys Hotel

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