Firstly I will complement the staff on being very reasonable and accommodating this to me is half the battle when you have one or two issues. The rooms are dated and I was surprised that one room I was given had no thermostatic control on the shower, this is a serious problem (room 527). I scalded myself and it would be very dangerous for a child. I ended up being moved twice so I had 3 rooms in total. This was owing to what can only be described as appalling wifi signals. I started in 401 and could not get a signal at all. I complained and was moved to 527. Intermittent signal and the wifi kept cutting out. I complained again and eventually moved to 428 where the wifi connected and was about 75% on my iPhone. Remember this is a business hotel! Totally unacceptable and needs to be addressed by the hotel as it is a joke not being able to use your laptop in your room for work. Another point is the quality of the iron supplied I know a small point but my first iron blew up and I asked the reception desk for another one. They are cheap and prone to leak and go bang.
Finally and sorry to add another complaint but room 527 has a terrible shower screen to the point where I completely flooded the bathroom and spent 10 minutes on my hands and knees mopping up the floor using the bath mat.
As a bed to travel into London you could do worse but some of the points above are really basic and need urgent attention.
Sorry I also just remembered the decorating of the breakfast lounge. My first morning was accompanied by the smell of emulsion and signs telling me to beware of wet paint. You are joking Croydon Park! Why would you paint the walls just before breakfast?
- Official Description (provided by the hotel):
- The warmest Welcome in Croydon...Look no further than Croydon Park Hotel for all you would expect from a great 4* experience in London. We've just been through a fantastic refurbishment of our lobby and one floor of bedrooms to ensure your stay is an enjoyable and memorable one.When choosing your next break in London, be it leisure or business what more could you ask for than a great location in the metropolitan centre of Croydon, a newly refurbished hotel, FREE WiFi, great values as well as a team of friendly and experienced staff to make your stay one to remember.Getting here could not be easier, we are 15 minutes off the M25, from Gatwick Airport we are just 15 minutes and East Croydon Station is just a stone’s throw from our doorstep, as is Croydon’s tramlink. By train you will be in London’s West End in just 15 minutes. ... more less
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- Also Known As:
- Croydon Park Hotel