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“Average Customer Experience” 3 of 5 stars
Review of Clarion Collection Croydon Park Hotel

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Clarion Collection Croydon Park Hotel
4.0 of 5 Hotel   |   7 Altyre Road, Croydon CR9 5AA, England   |  
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Ranked #8 of 22 Hotels in Croydon
Blackpool, United Kingdom
Senior Contributor
31 reviews 31 reviews
10 hotel reviews
Reviews in 15 cities Reviews in 15 cities
23 helpful votes 23 helpful votes
“Average Customer Experience”
3 of 5 stars Reviewed June 15, 2013

I stopped at the Croydon Park Hotel for nine nights over two weeks. On both occasions checking in was a long protracted affair. One member of staff on reception old not cope with the number of people trying to check in and despite radioing for assistance the extra cover took another 10 minutes to arrive.

The bedrooms are starting to look tired and the queen size bed was in reality two beds pushed together thus resulting in an uncomfortable nights sleep as the mattresses moved apart. Tea and coffee were replenished each day but the solitary complimentary bottle of water when drunk was never replaced.. If I had booked nine separate nights then I expect I would have had nine complimentary bottles of water ~ something for Croydon Park Management to think about!!!

Bathrooms again are looking tired.

On the plus side the staff in Whistlers Bar were polite and very helpful throughout my stay and the food in the bar was of good quality. Bar prices for food and drink were competitive.

Having paid what I believe to be above average or the room to be charged for car parking was a surprise.

Room Tip: Avoid the second floor rooms.
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  • Stayed June 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
croydonpark, Front Office Manager at Clarion Collection Croydon Park Hotel, responded to this review, July 2, 2013
Dear p3t3rbrown

Thanks for leaving us a review here. All your points have been noted. Here at The Croydon Park we listen to what our guests are saying, so I am pleased to tell you that some changes will be made based on your comments.


We look forward to hosting you in the near future.

Thanks
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628 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (121)
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Bogota
Contributor
17 reviews 17 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed June 14, 2013

This hotel was great, The check in process was fast and friendly. The rooms were good, mine was a little old but my friends rooms were renovated, so ask for the higher floors rooms. Breakfast was very good and inexpensive when you pay it in advance at the front desk. The location is awsome, the train station is just 5 min walk fron the hotel and and the train is only a 12 min ride to london victoria station or london bridge. I recommend this hotel!

A special mention to Austin the "barman", great service and attention. Really appreciate your help:

  • Stayed June 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
croydonpark, Front Office Manager at Clarion Collection Croydon Park Hotel, responded to this review, July 2, 2013
Dear Yimaim

Thanks for leaving us a review here. I am very happy to see that you had a nice time with us. Thanks for recommending us we do appreciate you doing so.



Please do come again.

Thanks
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London, United Kingdom
Senior Contributor
45 reviews 45 reviews
15 hotel reviews
Reviews in 21 cities Reviews in 21 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed June 7, 2013

My wife and I booked in to avoid going home after a chartiy fund raising do for Kidkare International. The room was comfortable, one quibble is that there was no Aljazeera on the television. Good choice for breakfast even at 10a.m. but we had to chase cereal bowls. Having paid £150 for a room having to pay extra for parking seems a bit steep.

  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
croydonpark, Front Office Manager at Clarion Collection Croydon Park Hotel, responded to this review, June 10, 2013
Dear ibanda_10

Thanks for leaving us a review here.

I am pleased to see that you and your wife had a nice stay with us. I can also confirm that The Aljazeera is on the television.

Hope to see you soon.

Thanks
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New York Area
Top Contributor
64 reviews 64 reviews
20 hotel reviews
Reviews in 27 cities Reviews in 27 cities
92 helpful votes 92 helpful votes
4 of 5 stars Reviewed June 6, 2013

Excellent choice for business in the Gatwick access area. One stop on train from Gatwick to a two block walk from the station to hotel. (Total of 15 minutes). Very reasonably priced for London area. Unlike most Choice Hotels, no free breakfast but free internet which worked well.
Nice bar.
Arrived on early flight and got to hotel at 10 AM. Reception indicated room could be ready in an hour. Got room at 12:30 which was before the 3 PM regular check-in.
Breakfast available for about $15 US.

Room Tip: Variety of different rooms available.
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  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
croydonpark, Front Office Manager at Clarion Collection Croydon Park Hotel, responded to this review, June 9, 2013
Dear R9687N

Thanks for leaving us a review here.

By your account we met your needs and do hope you will come again soon.

Thanks
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Sydney, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 1, 2013

Rooms were a little tired for a four star hotel. But apart from that the location is excellent, a 4 minute stroll to East Croydon train station (with express to Gatwick and Victoria tube). A good gym facility. A really good English breakfast, and I mean excellent! Great pub attached to the hotel with an excellent quick dinner menu.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
croydonpark, Front Office Manager at Clarion Collection Croydon Park Hotel, responded to this review, June 9, 2013
Dear PeterS809

Thanks for leaving us a review here.

Its very pleasing to see that you enjoyed your stay and the facilities. Next time you are here try one of our newly refurbished rooms, also can only imagine that you were here before we did all the refurbishment in our lobby area.

Please come back soon and see what we have done, I am sure you will like it.

Thanks
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Manchester, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed May 28, 2013

We had stayed before. The chap on reception asked asked for our address. I told him that we had one of their loyalty cards and he found our address. We were then pointed towards our room. Hardly 4 star treatment.
We got to our room and it was certainly not even 2 star. It was a very badly converted conference room. Bed shoved against a wall, no bedside tables. The bedrooms dressing table was a cheap office desk, with tea and coffee making facilities in the lockable drawers. No mirrors on the wall.
The room was also filthy. Kids sweets on the floor by the sofa. We moved the sofa and there were even more sweets. The chair at the desk was also filthy.

The only redeeming feature was a decent shower. Although the bathroom had no form of heating and was freezing.
We planned to entertain in the hotel but changed our minds.

I would suggest the AA Inspector should ask to see room 008.

Room Tip: Be prepared to move rooms
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  • Stayed May 2013, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
croydonpark, Front Office Manager at Clarion Collection Croydon Park Hotel, responded to this review, June 9, 2013
Dear JuliaO28

Certainly I am very saddened to see that you did not enjoy your recent stay with us.

At The Croydon Park we do try as best we can to solve any issues that our guest might have before they leave us, as long as they are brought to our attention.

We host a vast variety of guest and our rooms are not always kitted in the same manner, so if a particular room does not suite a particular guest we are more than happy to move you to one that would suite them more.

We would like for you to give us another chance as we would not like for you to leave us with a bad taste in your mouth.

So the next time you wish to book please contact me directly and we will try as best we can to enhance your stay.

Thanks

Jbailey@croydonparkhotel.com
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Cromwell, New Zealand
Top Contributor
65 reviews 65 reviews
13 hotel reviews
Reviews in 29 cities Reviews in 29 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed May 26, 2013

Stayed 8 nights 31st March - 7th April with my teenage son.
Buffet breakfasts and dinners ideal choice for varied and nutritious meals supplemented by bar snacks and local restaurants. Free gym and pool use ideal. Friendly and accommodating front of house and restaurant staff. Made to feel very welcome and will be returning for another week in August with another son so hope to be made welcome again.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
croydonpark, Front Office Manager at Clarion Collection Croydon Park Hotel, responded to this review, June 5, 2013
Dear Beverley1962642254

Thanks for leaving us a review here.

I am really pleased to see that you and your son enjoyed your time spent with us. And most certainly we look forward to hosting you and your other son in August and I am sure your time will be a great one too.

Thanks
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Clarion Collection Croydon Park Hotel

Address: 7 Altyre Road, Croydon CR9 5AA, England
Phone Number:
Location: United Kingdom > England > Greater London > Croydon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#1 Spa Hotel in Croydon
#1 Luxury Hotel in Croydon
#6 Family Hotel in Croydon
Price Range (Based on Average Rates): $
Hotel Class:4 star — Clarion Collection Croydon Park Hotel 4*
Number of rooms: 211
Official Description (provided by the hotel):
The warmest Welcome in Croydon...Look no further than Croydon Park Hotel London for all you would expect from a great 4* experience.We've just been through a fantastic refurbishment of our lobby and one floor of bedrooms to ensure your stay is an enjoyable and memorable one.When choosing your next break in London, be it leisure or business what more could you ask for than a great location in the metropolitan centre of Croydon, a newly refurbished hotel, FREE WIFI, great values as well as a team of friendly and experienced staff to make your stay one to remember.Getting here could not be easier, we are 15 minutes off the M25, from Gatwick Airport we are just 15 minutes and East Croydon Station is just a stone's throw from our doorstep, as is Croydon's tramlink. By train you will be in London's West End in just 15 minutes. ... more   less 
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Also Known As:
Croydon Park Hotel

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