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“Comfortable, cosmopolitan staff and good restaurant” 5 of 5 stars
Review of Clarion Collection Croydon Park Hotel

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Clarion Collection Croydon Park Hotel
4.0 of 5 Hotel   |   7 Altyre Road, Croydon CR9 5AA, England   |  
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Ranked #8 of 20 Hotels in Croydon
London, United Kingdom
1 review
1 helpful vote 1 helpful vote
“Comfortable, cosmopolitan staff and good restaurant”
5 of 5 stars Reviewed February 21, 2013

I stayed here for what should have been one night but due to work it became 3.

The staff were all friendly and professional knowing exactly how to pitch their welcome. The room to be fair was a bit "crossroads motel after the fire refurb" but it was that rarity, a smoking room that didn't smell - though if you are going to offer this facility an ashtray or two might be an idea. The room was very clean and the bed comfortable thanks to a very diligent chamber maid. The bar and restaurant are both worth a visit as none of them take the rise on price - indeed the buffet is not to missed as the dining room has the feel of a slightly listing Ocean liner, well complimented by a good wine list and old school service, sadly becoming a rarity. To top it all the management on noticing my ad hoc stay very kindly reduced my bill. Excellent value and service.

Room Tip: Contact the hotel directly - you will find them helpful and honest.
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  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
croydonpark, Front Office Manager at Clarion Collection Croydon Park Hotel, responded to this review, March 1, 2013
Dear Hobo666

Thanks for leaving us a review here.

I am glad to see that you were so happy with us that you were comfortable enough to extended your stay with us. Your kind words will be passed on to my colleagues and I am sure they will be pleased to hear that they made you happy.

We do look ofrward to welcoming you back soon.

Thanks
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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552 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (110)
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Birmingham, United Kingdom
Senior Contributor
37 reviews 37 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed February 20, 2013

We stopped here as is the norm when in the area for a couple of days on the 15/18 Feb. Reasons are simple. Prime location, Fantastic food (English breakfast are something to die for) nice friendly helpful staff, and fair rates. My only criticism is that the rooms and decor need a facelift it's becoming a little dated no matter how much the staff try to raise the standard and they do. The duty female with the red hair in Oscars gives her 100% every time efficient, quick, and positive with a warm friendly handshake.
The rooms has outlined need the facelift, the bathrooms are faded, the flush on the toilet is a little weak, and the showers although working just need updating.
The entry from the carpark down on the lower floor needs a good clean the carpet have had there day, the auto barriers are a pain in the as? Yes I know why they are there but they could be far more efficient, very frustrating trying to get as close to the ticket machine on exit, then the barrier rises and a tight squeeze out, it tight.
Bonus of the hotel is the situation is about 200 yards from one of the main routes into London
Via East Croydon station, We will still stop here for the non to distant future but come on Croydon Park get moving.

Room Tip: We always book via Trip Advisor to get the best deals, as prices do vary from company to company and...
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  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
croydonpark, Front Office Manager at Clarion Collection Croydon Park Hotel, responded to this review, March 1, 2013
Dear 550DavidM

Thanks for leaving us a review here.

I will certainly pass on your kind words to the staff member you mentioned. I am delighted to tell you that we have started refurbishment.

So hurry back and see what we are doing.

Thanks
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Stockholm, Sweden
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed February 20, 2013

Its a very big hotel located 3 walking minutes from "east croydon" railway station. Its a nice hotel but for a 4 star i was expecting more.

room: We were upgraded to a bigger room and it was big. The room was clean but it was a bit old . It could use a facelift. The bathroom was clean

location: Very good location as the train to victoria station departs all the time, even in the night! It departs every hour during the night so you can stay out partying without being afraid of missing the last train

Next time I visit london i would probably stay at the express by holiday inn just across the road. It's a little cheaper and more "modern".

  • Stayed April 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
croydonpark, Front Office Manager at Clarion Collection Croydon Park Hotel, responded to this review, March 1, 2013
Dear tlemcen_86

Thanks for leaving us a review here.

I am glad that you enjoyed your stay with us. Its quite possible that you could get a lower rate if you book your room in advance. Please visit our website as we run special offers from time to time.

You would also be pleased to know that we started refurbishment two weeks ago, so I know you will want to come and have a look at what we have done.

We look forward to seeing you soon.

Thanks
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Nairobi
Top Contributor
92 reviews 92 reviews
41 hotel reviews
Reviews in 36 cities Reviews in 36 cities
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed February 19, 2013

Well to start with, the hotel is worth every penny that you spend there. I was paying 4 times more money at a hotel in central London and was getting less no of services. The breakfast was pretty ok, while the room was quite spacious. The staff was quite friendly and the hotel's cab service was decent. I stayed there for 2 nights and was well attended throughout my stay. Its just 2 mins away from the east Croydon station (which is 12 minutes away from London bridge station) and that made it very convenient to me. I had my workshop in Canary Wharf and I could reach there in just 45 minutes in the morning.

Room Tip: Get the rooms on floor no 5 as they are newly furbished and very well maintained.
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  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
croydonpark, Front Office Manager at Clarion Collection Croydon Park Hotel, responded to this review, March 1, 2013
Dear ShahzadK864

Thanks for leaving us a review here.

I am happy to see that you enjoyed the time that you spent with us. We are looking forward to hosting you again in the near future.

Thanks for sharing with the rest of the world.

Thanks
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Croydon, United Kingdom
Top Contributor
72 reviews 72 reviews
14 hotel reviews
Reviews in 25 cities Reviews in 25 cities
166 helpful votes 166 helpful votes
3 of 5 stars Reviewed February 15, 2013

Fridge cold sandwiches and scones don't make for a great afternoon tea. Nor does being offered hot water and fruit tea bags. Fortunately the latter were replaced on request with a pot of "proper" tea. Was I wrong to expect it to be better for £12.50 each? I don't know. But I won't be going back.

  • Stayed January 2013, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
croydonpark, Front Office Manager at Clarion Collection Croydon Park Hotel, responded to this review, March 1, 2013
Dear JILLOF

Thanks for leaving us a review here.

I am really sorry to see that you did not enjoy your experience of afternoon tea with us. I would like to invite you and a friend to come back and have afternoon tea on us. We would like the opportunity to make it right and meet and perhaps exceed your expectation at no additional cost to you.

Its my hope that you will take up our offer. When you are ready to do so, please contact myself or Oscars Restaurant, on oscars@croydonparkhotel.com, stating that you were given this offer and the arrangements will be made for you.

Hoping to welcome you back in the near future.

Thanks
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GLASGOW
Senior Contributor
36 reviews 36 reviews
30 hotel reviews
Reviews in 20 cities Reviews in 20 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed February 13, 2013

Stayed in this hotel for one night while in the area on business. First time staying in the area. The hotel is OK. Reception looks lovely and reception staff very friendly. Room was cold and, although clean, was a bit dated and could do with being spruced up! I had a problem accessing the wifi but the staff were very helpful and resolved the issue very quickly. Ordered room service which was quick but not very hot. Noticed for any smokers out there, that they do have little heaters outside in the smoking area which was good. Overall, an OK hotel.

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
croydonpark, Front Office Manager at Clarion Collection Croydon Park Hotel, responded to this review, February 16, 2013
Dear PHILBGlasgow

Thanks for leaving us a review

Thanks for your kind comments.

I am pleased to say that we are in the process of refurbishing roomes (or to use your words sprucing them up) so I am sure you will be pleasantly suprised on your return, which I do hope is in the near future.

Thanks
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London, United Kingdom
Top Contributor
237 reviews 237 reviews
26 hotel reviews
Reviews in 53 cities Reviews in 53 cities
233 helpful votes 233 helpful votes
4 of 5 stars Reviewed February 13, 2013

The Clarion Collection Croydon Park Hotel is a nice hotel in a dodgy area. It is not an especially attractive hotel from the outside but the top floor of the hotel offers a good quality room. The top floor has apparently been recently refurbished and it is well appointed. The layout of the room is good, the availability of an ironing board is helpful. The bed was two singles put together but it was still an easy sleep.

The bathroom is good though the shower head is a little low to duck underneath. The shower curtain is designed so that water won't spray all over the floor. It is simple things like this that make a difference compared to worse hotels. There is adequate cupboard space though no safe. The lighting is good. Setting the air con to the right temperature is a bit of a battle.

The staff are friendly and polite. A particularly chatty cleaner was a friendly bonus.

Wireless works on the top floor though it does require a specific request to get it as it isn't offered without being asked for,

Breakfast is good. The Oscar's Bar is a really pleasant surround. The light jazz is cool and make everything seem nicer. The buffet is varied and generally good. On request hot chocolate can replace tea or coffee. The breakfast is not amazingly well cooked but this is above the basic standard.

One of the downsides of the hotel though is the location. The hotel is right opposite a court so there are a few less salubrious types potentially being around. Also Croydon is a dive. It does have a lot of shops in the main drag but it isn't attractive. A constant low level traffic sound comes through the windows. Still, it is just a couple minutes walk from East Croydon station so is easy to get to.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
croydonpark, Front Office Manager at Clarion Collection Croydon Park Hotel, responded to this review, February 16, 2013
Dear Malarchy

Thanks for leaving us a review here.

All your comments have been noted.

Thanks for your kinds comments.

Even though we are in close proximity to the court, this has never posed a problem, as clearly the court has its own forecourt, so persons attending the court have no reason to come on to the hotel's property.

Thanks
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Additional Information about Clarion Collection Croydon Park Hotel

Address: 7 Altyre Road, Croydon CR9 5AA, England
Phone Number:
Location: United Kingdom > England > Surrey > Croydon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#1 Luxury Hotel in Croydon
#1 Spa Hotel in Croydon
Price Range (Based on Average Rates): $
Hotel Class:4 star — Clarion Collection Croydon Park Hotel 4*
Number of rooms: 211
Official Description (provided by the hotel):
The warmest Welcome in Croydon...Look no further than Croydon Park Hotel for all you would expect from a great 4* experience in London. We've just been through a fantastic refurbishment of our lobby and one floor of bedrooms to ensure your stay is an enjoyable and memorable one.When choosing your next break in London, be it leisure or business what more could you ask for than a great location in the metropolitan centre of Croydon, a newly refurbished hotel, FREE WiFi, great values as well as a team of friendly and experienced staff to make your stay one to remember.Getting here could not be easier, we are 15 minutes off the M25, from Gatwick Airport we are just 15 minutes and East Croydon Station is just a stone’s throw from our doorstep, as is Croydon’s tramlink. By train you will be in London’s West End in just 15 minutes. ... more   less 
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Also Known As:
Croydon Park Hotel

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