This is a late review due to time. I stayed at the Hilton Croydon in July 2013.
The Hilton Croydon is a hidden secret. Normally when I stayed in the UK, I stayed at the Hilton Terminal 4 and 5. Both are great hotels and a short distance from the Airport. I had my family with me on this trip and I wanted them to experience a little more of the culture and the Hilton Croydon is just that. It took about 45 minutes from Heathrow to get to the Hotel. Upon our arrival, we noticed a Pizza Hut, McDonalds, and a TGIFridays adjacent to the hotel and across the street. We arrived earlier than normal check-in time and the Front Desk Manager (Dariusz Przybylo) allowed us to keep our Luggage in a secure area in the office area while our room was getting prepared. We had a long flight and did not get breakfast so we went to McDonalds. When our room was ready, the hotel staff took our luggage to our room for us and we checked in with no problems. The entire front desk staff really my family feel welcome and at ease as it was their first time in the UK. Although other reviews indicated that the rooms are dated, which I would agree, but not in a negative way. I have stayed on other hotels (non-chain) hotels throughout the UK and this one make me feel like I was in a UK hotel not just another Hilton Hotel. The room was nice and clean. I was able to request a Fridge.
As far as the room is concerned, there were only two items that I would recommend that the hotel consider invest in room where they can place a microwave and spa. Most of the restaurants close early and if you get in late and don't have time to get to the restaurants, its hard getting a hot meal late in the evening. I do understand that the rooms are older and possibly fire codes would prevent getting microwaves in every room, but if there was a way the hotel could make a room that could be converted to a kitchen type area were microwaves would be available, perhaps they could find a way meet the local fire code. We tried to get the restaurant to warm up some items that we had purchased but due to health codes, they were not allowed to do so.
There is a very nice work out area. With the nice equipment, it would be nice to have a spa (hot tub) where you could relax the muscles after a good work out. Even if a large one could not be put into the hotel, if a small one would be able to nice. As a Hilton, I would hope that someday they could work in a spa for the facility.
We had no problems connecting to the internet. Although there were not an abundance of TV stations, my family also enjoyed watching the selection of TV shows available as we got to see many UK based shows which were fun to watch. We found out that we had to screen the TV later in the evening as regular TV has some shows that in the US would only be allowed on the cable channels.
I had a rental car for most of our stay at the hotel. Parking was abundant and never had a problem parking at the hotel. Above all, parking was free which is nice when I had to pay almost 20 US dollars per night to park at the Hilton Terminal 4 and 5. When I turned in the rental car at Heathrow, I was able to take the Tube (changed trains once) and then the Train back to Croydon for about 15 British Pounds for 5 people which was reasonable. It took about 90 minutes total and was pretty easy to do. If you have luggage, I would recommend traveling via train during non rush hours as the tube gets pack
After we turned our rental car, the Hotel staff help us get around by ordering car services for us. Most Hiltons have their own vehicle to get guest to and from major public transportation areas. The Hilton Croydon had a car service that offered free service to the train station before 9am. After that it would cost about 5 to 10 pounds to travel to and from the train station. I would not recommend walking. It would take about an hour or so to walk to the station.
The Restaurant had a nice selection restaurant. Breakfast was especially plentiful. The restaurant was very nice and had a nice variety to choose from.
London was only about 2 train stops away from the Croydon Train Station. That was a blessing as the London Victoria Station was only a 16-minute ride from the Croydon Train station. The tube ride from Heathrow Terminal 4 and 5 was an hour each way to downtown London so this was definitely, nice.
As a Hilton Diamond, the amenities it would be nice to have either an executive lounge or happy hour where we could take advantage of some of the perks that we find in most Hiltons. However, the staff did provide me with 1 drink coupon at the bar.
Overall, the Croydon Hotel Hilton, I can honestly say that I would strongly recommend to anyone needing a "value for money" stop over within easy reach of London. The staff were courteous, helpful and always on hand to help us enjoy our stay. When requests were made, nothing was too much trouble to provide the service we required.
I would have given this hotel a 5 stars if they has unlimited free transportation to and from the train station (at least on a schedule), Had more perks similar to other Hiltons for Diamond and Gold members, and possibly a microwave where guest could warm up food. Finally, I would recommend more insulation for the windows as it was cooler and we could feel the breeze through the window and could hear the construction going on outside in the middle of the night. But again, for the price, It was worth the stay. I would definitely recommend this hotel to anyone, especially if traveling on a budget. Thanks again for making the start of my family vacation pleasant.
- Official Description (provided by the hotel):
- Just 8 miles from the sights and shops of London, the contemporary Hilton London Croydon hotel is just 16 minutes by train to Victoria Station. Do business in one of 15 meeting rooms for 3-300, or work out at the gym. Round off your day with dinner at The Larder Restaurant or a nightcap at the bar. ... more less
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- Also Known As:
- Hilton Croydon Hotel Croydon
- Hilton Hotel Croydon
- Hilton Hotel London
- London Hilton