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“Great stay!” 5 of 5 stars
Review of Hilton London Croydon

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Hilton London Croydon
4.0 of 5 Hotel   |   101 Waddon Way | Purley Way, Croydon CR9 4HH, England   |  
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Ranked #10 of 20 Hotels in Croydon
London, United Kingdom
Senior Contributor
39 reviews 39 reviews
7 hotel reviews
Reviews in 20 cities Reviews in 20 cities
14 helpful votes 14 helpful votes
“Great stay!”
5 of 5 stars Reviewed March 25, 2013

For a Hilton hotel I expect the room to be spotless. Unfortunately it was dusty. But a part of this we enjoyed our stay very much. The food in the restaurant is excellent as the service. We certainly will go back if we need to stay in a hotel in Croydon again.

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David R, General Manager at Hilton London Croydon, responded to this review, April 4, 2013
Dear Cherievani,

Thank you for taking the time to leave a review of your recent visit to the Hilton Croydon. I am sorry that you found your room to be dusty, our housekeeping department and addressing this issue to avoid a reoccurrence.

I was pleased to read that you enjoyed your stay and that you especially enjoyed you meal at our Larder restaurant.

Thank you once again for taking the time to tell us about your stay and we look forward to welcoming you back to the Hilton Croydon in the near future.

regards
David
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531 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (97)
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English first
London, United Kingdom
Top Contributor
106 reviews 106 reviews
79 hotel reviews
Reviews in 51 cities Reviews in 51 cities
94 helpful votes 94 helpful votes
5 of 5 stars Reviewed March 20, 2013

In assessing this hotel (and giving it the highest rating) I have factored in the various key components of my stay here and think it highly deserved.

I booked this hotel as part of the Hilton Sale in the UK (40%) off and booked a Junior Suite with breakfast. In terms of value received I think it a fair rating.

The hotel is easy to find and has ample parking. I have rarely been made to feel so welcome and valued in arriving at the hotel, the receptionist was charming. This theme pervaded through the hotel and all the staff I interacted with; in the bar that evening and in the restaurant the following morning; were affable and professional and a credit to the Brand.

The Suite comprised one enormous room....one end the sleeping area and the other the living area with sofa and armchairs, table, chairs desk. In size, the bed matched the enormity of the room...the bathroom was fine with a walk in shower cubicle as well as a bath.

Breakfast was the usual Hilton fare, well done and much enjoyed; a decent choice and the dining room was very well laid out and impressive.

I would point out that this was possibly the cleanest hotel i have ever stayed in, it gleamed, particularly the room and the dining room.

I can only say that this hotel exceeded expectations on every level and for the price I paid represented both exceptional and superb value.

  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DRHotelManager, General Manager at Hilton London Croydon, responded to this review, March 21, 2013
Dear jcolesw2,

Many thanks for your scientifically calculated review of the Hotel. Naturally, I am delighted to read of your experience and will be sharing this and all other feedback we receive with the team.

Clearly from your profile you are well travelled and experience a number of hotels so the positive feedback is especially pleasing.

I look forward to welcoming you back to the hotel when you next visit London.

David
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kent
Contributor
14 reviews 14 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed March 18, 2013

Stayed one night at this hotel. Room large with kingsize bed. Good facilities - iron, ironing board, fridge, kettle etc but decor needs attention. Furniture has seen better days and bathrooms need updating. Nice soft bath sheets and towels. Staff on reception extremely helpful after reporting a couple of things in our son's room (phone missing!! and safe locked).

  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David R, General Manager at Hilton London Croydon, responded to this review, March 20, 2013
Dear Lindyloukent,

Thank you for taking the time to review our hotel regarding your recent stay. Your observations and opinions are appreciated as they enable us to assess the standard of our facilities and services and monitor if we are meeting guests’ needs and expectations.

Thank you also for your kind comments regarding our staff, our aim is for guests to enjoy their stay and leave wanting to return. Regarding the furniture and bathroom updating mentioned in your review, they are being addressed by our Maintenance department, who continue to prioritise major works/repairs as we work our way through the hotel dealing with the issues requiring attention. As I am sure you can appreciate this does take time and I am confident we will succeed in keeping up our services and standards here at the Hilton Croydon.

Thank you once again for taking the time and trouble to provide your comments. I do hope that we will have the opportunity of welcoming you back to The Hilton Croydon in the future

Yours sincerely,

David Rowley
General Manager
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Poulton Le Fylde, United Kingdom
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed March 15, 2013 via mobile

stayed at this hotel as I had to attend a conference in London. Was swept away by the brand name and cheapness of the junior suites. When I arrived I realised why. On opening the room it was an enormous size with a tiny window and smell of stale smoke and an underlying non fresh smell. The pictures do not convey the sparseness of the room but overall I felt disapointed for a suite regardless of price. Especially given the fact only the weekend before we had stayed in an Executive room at Manchesters Deansgate Hilton which was beautiful. The reception changed us to a standard room for 1 night as all other suites were in use. This was actually way nicer confirmed by the fact the next day when we were given another Junior Suite which basically was a carbon copy of the first and still had a funny smell but not cigarettes this time. See the photos, definitely needs a refit and a re think.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David R, General Manager at Hilton London Croydon, responded to this review, March 20, 2013
Dear Georgiep99,

Many thanks for taking the time to review our hotel on Trip Advisor. I am pleased you enjoyed your stay with us.

I do apologise for the issue with the stained carpet, our Maintenance team have now rectified the issue.

Thank you once again for taking the time and trouble to provide your comments. I do hope that we will have the opportunity of welcoming you back to The Hilton Croydon in the near future.

Yours sincerely,

David Rowley
General Manager
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Altea, Spain
Top Contributor
132 reviews 132 reviews
20 hotel reviews
Reviews in 31 cities Reviews in 31 cities
87 helpful votes 87 helpful votes
4 of 5 stars Reviewed March 15, 2013

We stayed in this hotel as it is in between Gatwick Airport and the centre of London which is less than 30 minutes away by train. The hotel is large and we had a king size room. There was plenty of room to move around and it had all the facilities you would expect from a 4 star hotel. This included complimentary toiletries, hairdryer, trouser press, tea/coffee making facilities. The only problem with the room was the large water stain on the carpet. There seemed to have been a water leak from the bathroom at some point and the carpet had not been cleaned as a result. The staff in the hotel are very friendly both on reception and in the dining room where the hotel serves an excellent buffet breakfast. Everything you could think of is provided including a selection of breads, meats, cereals, fresh fruits, yogurts, juices, beverages as well as a full English breakfast. Internet access is available in the reception area (you need to obtain a code from reception). The staff are very knowledgeable and will advise you on anything in the local area.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David R, General Manager at Hilton London Croydon, responded to this review, March 20, 2013
Dear Donk1

Thank you for taking the time to review our hotel on Trip Advisor regarding your recent visit.

I was glad to read that you generally enjoyed your stay and do apologize regarding the stain on the carpet which has now been resolved. All our comments are shared with the team and it is always good when we have positive feedback to share with them.

Thank you once again for taking the time and trouble to provide your comments. I do hope that we will have the opportunity of welcoming you back to The Hilton Croydon in the near future.

Yours sincerely,
Daviid Rowley
General Manager
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Croydon, England, United Kingdom
Senior Contributor
47 reviews 47 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed March 13, 2013

Attended the Mayor of Croydon's Charity Dinner here on Friday 8th March 2012. Didn't actually stay in the hotel but can comment on the function hall, bar and toilets, The function hall is large enough for a reception or medium sized wedding. Ventilation/heating was perfect. Food was excellent, however the serving staff had a fairly poor grasp of the English language. Drinks in the bar were expensive £4.30 for an alcopop (£1 in the supermarket) so hefty mark-up.

Other facilities such as the greeters, reception and bar staff were very pleasant.

Toilets were clean and fresh throughout the evening.

  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David R, General Manager at Hilton London Croydon, responded to this review, March 15, 2013
Dear Ruth M,

Thank you for your review on Trip Advisor regarding your attendance at the Mayor of Croydon’s charity dinner. At Hilton we value all feedback and comments, both positive and negative to ensure that we continue to provide the services our guests expect.

I am glad that you enjoyed your meal and found all our services to your satisfaction. Regarding our bar prices, I am sure you will find that we are competitively priced with other businesses in the area.

Thank you once again for taking the time and trouble to provide your comments. I do hope that we will have the opportunity of welcoming you back to The Hilton Croydon in the near future.

Yours sincerely,

David Rowley
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Witney, United Kingdom
Senior Contributor
40 reviews 40 reviews
28 hotel reviews
Reviews in 29 cities Reviews in 29 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed March 12, 2013

For what you pay for a stay here it is hard not say that Hilton Croydon represents good value for money. The service of the staff while not textbook Hilton, were helpful and seemed liked they did care. The room, while very clean was a bit average and there were a number of signs of ware and tear that could do with being refurnished. Sleep was very comfortable mind you! The biggest let down by far though was the fact used room service trays were left all night and all the following morning in the corridor. It just shows management and/or staff don't inspect them regularly. That aside, good stay, resourceful staff and very good value for money. Being just a 15 minute walk from Waddon train station makes the Hilton a good option for visiting the capital (45 mins total) too.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David R, General Manager at Hilton London Croydon, responded to this review, March 15, 2013
Dear Mattbowling1,

Thank you for taking the time to comment on Trip Advisor regarding your stay at Hilton Croydon. It is always a pleasure to receive feedback from guests.

I was glad whilst reading your comments that you generally enjoyed your stay and found our hotel to be good value for money. Guest comments are shared with all team members to ensure action plans are put in place to resolve issues.

Thank you once again for taking the time and trouble to provide your comments. I do hope that we will have the opportunity of welcoming you back to The Hilton Croydon in the near future.

Yours sincerely,
David Rowley
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton London Croydon

Address: 101 Waddon Way | Purley Way, Croydon CR9 4HH, England
Phone Number:
Location: United Kingdom > England > Surrey > Croydon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#3 Luxury Hotel in Croydon
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hilton London Croydon 4*
Number of rooms: 168
Official Description (provided by the hotel):
Just 8 miles from the sights and shops of London, the contemporary Hilton Croydon hotel is just 16 minutes by train to Victoria Station. Do business in one of 15 meeting rooms for 3-300, or work out at the gym. Round off your day with dinner at The Larder Restaurant or a nightcap at the bar. ... more   less 
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Also Known As:
Hilton Croydon Hotel Croydon
Hilton Hotel Croydon
Hilton Hotel London
London Hilton

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