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“Poor service” 1 of 5 stars
Review of Hallmark Hotel Croydon

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Hallmark Hotel Croydon
4.0 of 5 Hotel   |   Purley Way, Croydon CR9 4LT, England   |  
Hotel amenities
Ranked #12 of 20 Hotels in Croydon
1 review
2 helpful votes 2 helpful votes
“Poor service”
1 of 5 stars Reviewed September 14, 2012 via mobile

I had a room booked for my wedding night in April this year. When I got there - they couldn't find my booking and then they gave me an excuse that the room had flooded and we already waited over 2hrs which was ridiculous. They then booked us in another hotel which Was not good. The assistant manager promised us free complimentary vouchers to come back and stay for 2 nights which we never received and everytime my husband phones - the receptionist says he isn't available and it's been ongoing for 5months now. Terrible customer service

  • Stayed April 2012
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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240 reviews from our community

Traveler rating
    45
    68
    59
    40
    28
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29
50
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Polish first
  • Any
English first
Lincoln, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 9, 2012 via mobile

I stayed here for a week as a gamesmaker for the Paralympics and it suited me very well. I had a lovely little room and although there was noise from the road outside once the windows were shut they blocked most of it out. When I arrived the room had an odd smell of sweaty feet to it and the blind in the bathroom was broken. I mentioned both to the receptionist and they were resolved but should have been picked up by housekeeping before I arrived.

All in all I appreciated having somewhere that was not too far from London and the staff were excellent, very friendly and polite. It's always a bonus to have someone chatty and approachable to talk to when you're travelling alone. I would definitely stay again if in the area.

Stayed September 2012, traveled solo
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed September 5, 2012 via mobile

2nd time ive been here. Last time had air-con this time I get a sweat shop.
The hotel needs to sort the temperature in these small rooms as we can't all be wrong.
They do provide a an which is usually in the wardrobe.
Staff are great and food is good.

  • Stayed September 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Hampshire
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 21, 2012

Stayed 3 nights as a single traveller. The hotel staff were all friendly and very helpful. The public rooms and bedroom were clean and well kept. My room had very effective air conditioning - which proved important with outside temperatures over 30C! A comfortable bed and generous hospitality tray. The hotel food and drinks are reasonably priced and good value.
The location was practical both for my trip into central London and more locally, with good public transport road links.
I would recommend this hotel for business or leisure, and particularly for single travellers. A comfortable and calm oasis in a busy area and the staff make you feel very welcome.

  • Stayed August 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Milton keynes
Top Contributor
89 reviews 89 reviews
40 hotel reviews
Reviews in 46 cities Reviews in 46 cities
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed August 20, 2012

A series of mess ups at checking and I finnaly called the front desk from the 4th floor because I didn't want to walk down again to get the key swapped out.... Very apologetic girl saved their bacon... but really there is no need to leave customers standing outside rooms with their luggage... especially not twice in 10 minutes...

The food is OK, but nothing special...

Would I stay here again..? not sure... It is convenient for where I needed to be....

Room Tip: Make sure they don't give you a room that is already occupied :-) or a key that diesn't work...
See more room tips
  • Stayed August 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Newport
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed August 4, 2012

We stayed at this hotel as the website looked good; well as they say never judge a book by its cover...
Welcome was cold at reception, the room was fairly small and so hot! We could not sleep; so much so that after one night we left and moved accross the road to the Hilton.
The bar area looks nice and is very impressive but the car park is very small and the location is in the middle of nowhere.
The service was average and although the food was ok (nothing to brag about) it took ages to get served.
Overall a bit of a shame and a good lesson for us; it is not all about looks!

Room Tip: Ask for air con!
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  • Stayed July 2012, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Swansea, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed July 27, 2012 via mobile

Asked about swimming for kids,no was the answer,as the club they use won't allow it,after reading the brochure,we found they dealt with 2 clubs,asked at reception,they didn't know,and that was the just of the whole stay

  • Stayed July 2012
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hallmark Hotel Croydon

Address: Purley Way, Croydon CR9 4LT, England
Location: United Kingdom > England > Surrey > Croydon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Croydon
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hallmark Hotel Croydon 4*
Number of rooms: 110
Official Description (provided by the hotel):
The Transformation Continues - The £2 million refurbishment at Hallmark Croydon, formerly the Aerodrome, is gathering pace. Originally built in 1928 to serve the airport, it has a well loved heritage in Surrey. Alongside the 50 newly designed bedrooms, the stunning lobby, stylish lounge bar and Brasserie are beginning to take shape with completion due at the end of October. Need a meeting venue? For those organising meetings and events, Hallmark Hotel in Croydon offers a range of rooms including the stylish Amy Johnson Suite. The function rooms are well equipped and can cater for up to 170 delegates. Unwind: Relax in one of 110 bedrooms or indulge in a glass of fine wine and something satisfyingly tasty served in the informal surroundings of the Brasserie. Whatever your taste, we're sure to offer something for everyone. When the workday is done, why not unwind in either Greens Health & Fitness Club or LA Fitness with an energetic workout, exercise class or a quick dip in the pool – both less than 10 minutes walk from the hotel! Residents benefit from FREE access to both Health Clubs. ... more   less 
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Also Known As:
Aerodrome Classic Hotel Croydon
Classic Hotel Croydon
Croydon Classic Hotel

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