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“Bad review” 1 of 5 stars
Review of Travelodge South Croydon

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Travelodge South Croydon
415 Brighton Road | South Croydon, Croydon CR2 6EJ, England (Formerly Innkeeper's Lodge Croydon South)   |  
Hotel amenities
Ranked #2 of 13 Croydon B&B and Inns
1 review
“Bad review”
1 of 5 stars Reviewed 4 days ago NEW via mobile

On arrival to the hotel, it was a pleasant surprise not to have to look for a parking space, little did we know that this would be the worse thing to happen to us. We we're staying at the hotel for work as the job was only 2miles away. Our vehicle is a ford iveco daily cherry picker which we managed to park at the back of the hotel. Upon checking in,there was no mention that our vehicle wasn't safe where it was parked or that there wasn't CCTV in that area, although there was at the front where the Toby Carvery pub was, not knowing this or being told this we thought our vehicle would be safe for the one night stay. To our devastation some time in the night our van had been broken into. As you can imagine we had thousands of pounds worth of equipment in the back. The most valuable of the items were taken. The locks to the side door was broken however the door was closed afterwards and although they could of taken everything they seem to only take the most valuable items, which leads me to believe they are not only mindless thieves but that they know exactly what they was doing! We spoke to two people that worked at the Toby Carvery, both said that we most of been the 3rd or 4th person it had happened to that WEEK, which the police had attended for a separate breaking, they both told us that it was something that had been happening for years. When I then asked the Travelodge receptionist why at the very least they don't tell their customers there is CCTV at the front of the car park to give them the option, the answer I got was "we don't get told by head office to tell or ask our customers that" and they claim to be unaware that vans get broken into on a weekly basis, although the women from Toby Carvery told me that they have told Travelodge to tell their customers they are welcome to park at the front and if there isn't parking spaces on arrival that it's best to wait till 11pm when the pub is closed and to then move their vehicles. All in all I believe that Travelodge are fully aware of the thefts that are going on,on a weekly basis and instead of putting CCTV up to give their customers some reassurance that they and their vehicles are some what safe in the night, they choose not to, instead they know this goes on and continue to take money off good paying people only for some of us to be victims of this devastating crime. If you stay at this hotel it will definitely be your last and most expensive stay in Croydon I'm sure you'll ever have.

Stayed April 2015, traveled on business
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16 reviews from our community

Traveler rating
    7
    4
    4
    0
    1
See reviews for
3
6
2
3
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • Any
English first
London, United Kingdom
1 review
5 of 5 stars Reviewed 2 weeks ago

I have to say that it was a Nice experience staying here. Its also got free parking which was a bonus, the staff especially Riz was very helpful. would love to visit again..............................

Room Tip: Ground floor
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  • Stayed March 2015, traveled with family
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norwich, United Kingdom
Senior Contributor
34 reviews 34 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Good location. Although near a main road, I couldn't hear the traffic.
Especially useful was the Toby Carvery and pub which was part of the same building. The rooms were clean and the bathroom had a fantastic shower.

  • Stayed April 2015, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Travelodge

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Deal, Kent
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Stayed for one night and was fine for the money. Omar on reception though was outstanding and couldn't do enough to make sure everything was ok. A very helpful and informative member of staff who had a constant smile. Well done!

Stayed April 2015, traveled solo
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Kidwelly, Wales, United Kingdom
Senior Contributor
39 reviews 39 reviews
10 hotel reviews
Reviews in 22 cities Reviews in 22 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We always stay there as it's convenient when visiting family, but the parking is bad as the car park is shared with the Toby Carvery attached to it, if you go out, it's often quite hard to park when you come back. The shower room we had flooded, so we had to pack up and move to another room or another hotel, but, the staff were exceptional at trying to sort the problem. Also, it it very noisy with people outside from the Toby plus general traffic noise as it is on a main road.

  • Stayed March 2015, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Travelodge

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England
2 reviews
Reviews in 2 cities Reviews in 2 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed March 30, 2015

It's a Travelodge, It was comfortable but the walls are paper thin, more so than most of the other Travelodges i've stayed at.

Worst was the wedging open of the fire doors which I take very seriously as a breach of fire safety regulations. The staff seemed disinterested in customer safety and more interested in keeping the doors open to allow free access for the cleaning trolley. Croydon area Fire Brigade Fire Safety Officer has been informed!

  • Stayed March 2015, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Travelodge

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TravelodgeUK, Nicolas from the Social Media team at Travelodge South Croydon, responded to this review, 5 weeks ago
Many thanks for submitting your review. We’re truly sorry to learn of your concerns regarding the use of our fire equipment and we would like to assure you that we take the safety and security of our guests very seriously so we’d like to take this opportunity to investigate this further. To do so, please provide us with more information by using the contact us section on our website.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Isle of Wight, United Kingdom
Contributor
17 reviews 17 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 29, 2015

Everything you need is on your door step! I have stayed here when on the mainland, the motorway access is easy etc......you are next door to a carvery pace (which is'nt too bad actually except for the normal crowds of starving people?!) so if hungry food is available as is a large glass of something! The room i had was very clean, had just been decorated etc....nothing fantastic, it is still a travelodge! But is'nt this why we stay? Get a great deal on line, clean and comfy! Parking is free.

  • Stayed December 2014, traveled on business
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Travelodge South Croydon

Address: 415 Brighton Road | South Croydon, Croydon CR2 6EJ, England (Formerly Innkeeper's Lodge Croydon South)
Location: United Kingdom > England > Greater London > Croydon
Amenities:
Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #2 of 13 B&Bs / Inns in Croydon
Price Range (Based on Average Rates): $
Number of rooms: 30
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Also Known As:
Travelodge South Croydon Hotel Croydon

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