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“Disabled Accommodation? Forget it!” 1 of 5 stars
Review of BEST WESTERN Frensham Pond Hotel

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BEST WESTERN Frensham Pond Hotel
3.0 of 5 Hotel   |   Bacon Lane, Churt, Farnham GU10 2QD, England   |  
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Ranked #1 of 1 Hotels in Churt
london
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
“Disabled Accommodation? Forget it!”
1 of 5 stars Reviewed February 2, 2010

We ended up staying here as our original hotel had 'forgotten' that we needed an adapted room. So initially we felt relieved that this was somewhere to stay but it went downhill rapidly, the beds in the adapted room were falling apart and the grab rail by the toilet was set at the height for a seven foot tall person in high heels.
The breakfast was the only acceptable thing and whilst our charges were waived I was encouraged to post this review to advise others

  • Stayed September 2009, traveled as a couple
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMFRENSHAM, General Manager at BEST WESTERN Frensham Pond Hotel, responded to this review, September 2, 2010
Sincere apologies for not meeting your expectations. Our disabled facilities we agree are limited.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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565 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (130)
Date | Rating
  • Dutch first
  • English first
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English first
HAMPSHIRE
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed January 1, 2010

Stayed for New Years Eve. Originally offered a Garden Suite Room. There was nothing wrong with it, other than it was outside the main hotel, and just didn't appeal. We asked the reception staff if there was any chance of changing to a room within the main building. They were amazing and showed us two alternative rooms. The room was comfortable, clean and exactly what I would expect from a hotel of this grade. The food was excellent, but what made our stay so special was the fantastic team which run this hotel.

  • Stayed December 2009, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
london
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 28, 2009

.From the moment we checked in we were treated like valuable guests, the staff were amazing, the food was of the best quality, and the rooms spotless. There was nothing that the staff would not do to ensure that our stay was enjoyable, we have visited the hotel on a number of occasions and have never had cause to complain about anything, a first class hotel that we will be staying at again.........

  • Stayed December 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed December 6, 2009

We arrived at 7:00pm for 7:30pm Company Christmas dinner. The reception was unmanned and a 12 minute wait ensued until someone turned up. No bell or other means of getting anyone’s attention was available. Even the telephone was dead.
When the receptionist turned up we finally got our room card and were told the room number, but no directions or no further helpful information. Not much in the way of a smile or a warm welcome at all.
The room was a long way from the main hotel reception, down a wet, dark, bumpy path. Luggage was by this time beginning to strain the arms and it was pouring with rain, with dinner suit on hanger getting soaked. The room card would not work, so lugged everything back up the wet, bumpy path back to reception, where this time the receptionist was present. He swiped the card in his machine a couple of times and gave it back to us saying it would be okay. Went back to the room but card still a problem. The receptionist had followed us and managed to get us in. Turns out that one needs to swipe the card back and forth in its slot vigorously while pushing very hard on the door to get it past the electronic latch.
Once inside the room, there was a warm welcome.... all 28 degrees C of it! The heating was on set at 28 degrees maximum, as well as a small radiator on. The room was baking hot and stuffy and smelly. Not part of the main hotel building, these rooms resembled converted garages. Not very comfortable at all, and we were pleased to quickly get changed and go back to the hotel for dinner. On the way past reception, mentioned the heat of the room to the receptionist. His response was that they left it hot make it a nice welcome for us.
Dinner was expectedly very late, presumably to help the bar profits along. The food was quite tasty and the over-worked waiters were very helpful and worked very hard to keep us happy. The fat-cat “bosses” just stood around watching. The disco was rubbish, playing music that almost had us falling asleep during dinner. It did liven up later but music selection wasn’t that great.... but I suppose it’s difficult to please everyone.
We retired relatively early, as we don’t drink and are not the revelling type. Made it back to the room and finally got the door open again. The room had cooled a bit but the bed and mattress were still retaining the 28 degree heat from earlier. So, it was too hot to get into bed and too cold to stay out of bed... very uncomfortable. The windows rattled and the flimsy door to the room rattled in the wind and rain – once again instilling the “garage” feel to the room. Draughts blew through gaps in the windows.
At around 3:00am the fun began. The wife became very ill with what can only be described as stomach issues. She had had the crab starters and salmon main course and over the next few hours those were vomited up into the toilet – so clearly the earlier tasty food had some hidden agenda to it too. That’s not all.... during the vomiting and stomach cramps, the power failed... not really a problem of the hotel itself, but definitely showed up a complete lack of preparation for such a problem. There were no emergency lights in the rooms we were in and it was pitch dark. Vomiting etc. in the dark and fumbling around. By 5:00am the power had not come back on and we had been unable to sleep due to the cold room, hot bed and stomach problems.
I braved an expedition up the long, bumpy, wet, and now even darker path to reception to see if we could get a torch or something...The phones were still not working... The night manager was there desperately trying to get the electricity board to sort out the power... he was using the only analogue BT phone line to do so as the phone system was still not working (it had not even worked before the power failure). He said that there was nothing he could do. I suggested perhaps that the hotel could invest in a generator for such occasions – especially as it is out in the middle of nowhere. I asked if there was any point in waiting for breakfast... he said that they used gas, so they were able to cook. I didn’t hold much hope in that though.... it’s all very well having gas, but if the chef can’t see what he is doing then he isn’t going to make much of breakfast. In any case, my wife wasn’t not going to be able to stomach anything; she couldn’t even hold down a glass of water. We decided to leave and have breakfast at home. The night manager at first said that he would be unable to let us go because he couldn’t check us out without the computer, so we were imprisoned. After some protesting and after he realised that we were there as part of a company function with a company footing the bill, he agreed to let us go.
I went back to the room to gather our stuff and get the wife to the car. Luckily the wife had stayed back at the room to let me in because the door card entry now didn’t work at all with the power failure. We gathered our things, took the room card back to reception (was unable to find anyone at this point, so just left card on the desk)....... and then the best part of all: driving away from that place and going home!!
In our opinion, this hotel is not worthy of its three stars and awards...

  • Stayed December 2009
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kent, UK.
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
23 helpful votes 23 helpful votes
1 of 5 stars Reviewed October 13, 2009

Personally, I hate feeling ripped-off. So I didn't enjoy my stay much.
We stayed in this hotel to attend a friend's wedding in a nearby venue and needed a taxi to take us there. Reception would only provide the number of one firm, with an £18 price tag. They claimed it was the only taxi firm available. Needless to say, it wasn't. The taxi back, from another company we were recommended cost £8. And that was at 1am, so would have been a more expensive rate.
I assume the hotel staff must get backhanders from the cab firm.
Then, the next morning, it turns out that our breakfast wasn't included in the room price and would be another £13 peer person. Yeah, right.
We left.
The room we stayed in had a definite 70's vibe (not by design, by obsolescence) and the mattress was stained in a most disturbing way.
The pond looked nice though.

  • Stayed September 2009, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norwich
1 review
4 of 5 stars Reviewed October 12, 2009

The staff in reception were excellent, especially Mr. Ashlin Naidoo, who stood out. He was courteous, polite and went out of his way to help. A credit to your team.

  • Stayed September 2009, traveled on business
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed September 7, 2009

We made our booking based on the receommendations from Tripadvisor and after checking out the hotel's website. The hotel looks lovely from the outside but step inside and it reminded me of the Crossroads Motel from the 1970's. It looks like it was last updated around 10 years ago and even then it must of been on a fairly limited budget. It has all the elements that give the hotel industry a bad name. Uncomfortable beds, scruffy bathrooms (no shower gel, just a tiny bit of soap) and cheap bedding. The view from our bedroom was of concrete chalets that reminded me of a Butlins holiday camp circa 1970. As for the breakfast again it was a traditional style of bygone years! We payed £110.00 for the room which i thought was way over priced...this is a budget style hotel so if you get a room for £40 then you are paying a fair price, if youre asked to pay anymore go else where!

  • Stayed September 2009, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Frensham Pond Hotel

Address: Bacon Lane, Churt, Farnham GU10 2QD, England
Phone Number:
Location: United Kingdom > England > Surrey > Farnham > Churt
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Churt
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN Frensham Pond Hotel 3*
Number of rooms: 51
Official Description (provided by the hotel):
Welcome to BEST WESTERN Frensham Pond Hotel.BEST WESTREN Frensham Pond Hotel in Farnham, Surrey is set in one of the country's most picturesque and peaceful locations, overlooking the magnificent Frensham Great Pond. Here you can relax in a truly rural setting, whilst access to the motorway networks and shopping centers is a short five-minute drive away. Built as a private residence in the 15th century and a source of hospitality since the 1700's, the Hotel combines a unique blend of English country house charm coupled with all the advantages of modern convenience. All private and business needs are met here with 51 spacious bedrooms (including 12 secluded garden suites which are very popular), . The superb Watermark Restaurant offering excellent cuisine & wine and five conference rooms, all equipped to the highest standard. ... more   less 
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Also Known As:
Churt Best Western
Best Western Churt
BEST WESTERN Frensham Pond Hotel Churt, Surrey, England

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