I was angry when with 48hrs notice the hotel tried to cancel us and move us to another chain hotel 8 miles away. When I refused I was informed we had no choice as they had overbooked and the organisation that were requesting more rooms had priority. We were not offered a refund just a taxi to bring us to our function (which was in the St Georges complex which is the reason we stayed there in the first place). I think this is a terrible way to treat customers and they should have informed the organisation that they were fully booked and could not take any further bookings.
- Official Description (provided by the hotel):
- Discover the stylish Hilton at St George’s Park, Burton upon Trent hotel, nestled in the National Forest and geographically in the center of England. Located six miles west of Burton upon Trent and 35 miles from East Midlands Airport, the Hilton at St George’s Park is close to the M1, M6 and M42 motorway links. St George’s Park is home to the National Football Centre, designed for training coaches, teams and studying sports medicine and science. Take advantage of this Hilton hotel's proximity to the park to hold a meeting or event using our modern facilities and 19 flexible meeting rooms. Take advantage of ample parking at the hotel and stay connected with complimentary WiFi access throughout. Relax in a guest room or suite decorated in rich, warm colors. Enjoy the view from large windows and refresh in an elegant bathroom with separate bath and shower. The workspace includes a comfortable ergonomic chair and a large desk with integrated US and UK power outlets. Upgrade to a deluxe or executive-level room for more services and amenities. Sip cocktails in the bar or savor specialties in the restaurant. The hotel features a health club, indoor swimming pool and a spa. Admire the tranquil scenery of the forest or seek out the thrills at Alton Towers and Drayton Manor Theme parks. ... more less
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