A little off the beaten track especially in the pitch black, but on arrival at the hotel entrance it's almost an oasis & a welcome site. A very long drive, car park at the rear with very few spaces close to the hotel entrance........pity anyone staying if it's raining !
Was checked in fairly swiftly although they did have to go and trace my booking in their back office. I was allocated a room on the 1st floor, all floors have access doors whereby you must your room key to gain entrance which is a nice safety feature. You can see how vast the hotel is from outside but believe you me nothing prepares you for the absolute hike along the corridor if your unfortunate enough to be given a room at the opposite end to reception!Given I was a lone female traveller with several bags, case, laptop bag, business bag and suit carrier I wasn't offered any help at reception with my luggage & they gave me a room one door before the absolute end to the hotel 1st floor............seriously annoying.
Room was large, with obviously brand new furniture and fittings as it's only been open 11 weeks. The bed was enormous, although not a very comfy mattress as I later discovered. I had a floor to ceiling window one of which had a lock fitted with a half opening window unfortunately as is often the case the window was locked and no key available therefore if you like a little fresh air as oppose to the air con system then your out of luck. Plenty of lighting in the room along with a narrow desk, great TV, fridge filled with the ever expensive drinks and snacks. Disappointed at the tea tray, nothing special just standard tea and coffee, milk jiggers, no biscuits. Thankfully internet access if free and the access code given on check in, much appreciated given how many hotels totally rip guests off for WiFi.
I ordered from the room service menu, I was warned at point of order that there was a 30 minute wait and bang on time it arrived. Delicious Club sandwich and fries, again though no thought given to any condiments other than salt & pepper.........why no vinegar & sauces as standard ? My food would be cold by the time I ordered it and it arrived so went without..........sort it out Hilton as a standard please.
Bathroom was lovely, speakers in the ceiling so you could bath and still listen to the TV/Radio. A separate bath and a shower cubicle (small but perfectly formed) nice but small and adequate toiletries. Plenty of towels available.
I didn't partake in breakfast so can't comment, I begrudge paying in excess of £14 for cereal & toast !
Check out was very disappointing, the receptionist moved me twice from one terminal to another without apology, despite watching me lug my luggage from place to place. I found her to be extremely rude and "off" Given reception are the first face of a hotel then this young woman needs some serious attention on customer service, her attitude stank and I could almost feel the vibe from her that she just wanted to be rid and move on back to her chat with her colleague............I was made to feel guilty for interrupting her !
All in all if the price was right I'd stay again if in the area, I'd request a room close to the lifts though unless you want the hike I had. If your an England fan then I'm sure this place would attract you given it's the FA headquarters now and England training ground.
- Official Description (provided by the hotel):
- Discover the stylish Hilton at St George’s Park, Burton upon Trent hotel, nestled in the National Forest and geographically in the center of England. Located six miles west of Burton upon Trent and 35 miles from East Midlands Airport, the Hilton at St George’s Park is close to the M1, M6 and M42 motorway links. St George’s Park is home to the National Football Centre, designed for training coaches, teams and studying sports medicine and science. Take advantage of this Hilton hotel's proximity to the park to hold a meeting or event using our modern facilities and 19 flexible meeting rooms. Take advantage of ample parking at the hotel and stay connected with complimentary WiFi access throughout. Relax in a guest room or suite decorated in rich, warm colors. Enjoy the view from large windows and refresh in an elegant bathroom with separate bath and shower. The workspace includes a comfortable ergonomic chair and a large desk with integrated US and UK power outlets. Upgrade to a deluxe or executive-level room for more services and amenities. Sip cocktails in the bar or savor specialties in the restaurant. The hotel features a health club, indoor swimming pool and a spa. Admire the tranquil scenery of the forest or seek out the thrills at Alton Towers and Drayton Manor Theme parks. ... more less
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