We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Excellent hotel at a reasonable price” 5 of 5 stars
Review of Hilton at St George's Park, Burton upon Trent

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Save Saved
You added Hilton at St George's Park, Burton upon Trent to your Saves list
Hilton at St George's Park, Burton upon Trent
4.0 of 5 Hotel   |   Newborough Road | St George's Park National Football Centre, Burton upon Trent DE13 9PD, England   |  
Hotel website
  |  
  |  
Hotel amenities
Special Offer
Book Early & Save
Ranked #2 of 10 Hotels in Burton upon Trent
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
8 helpful votes 8 helpful votes
“Excellent hotel at a reasonable price”
5 of 5 stars Reviewed November 5, 2012

High quality rooms with comfortable beds, large flat screen TV, and sofa bed. Great free breakfast. Very helpful reception staff and excellent service throughout. Very good value at £80 per night. 30 minutes away from Alton Towers.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexandra L, Manager at Hilton at St George's Park, Burton upon Trent, responded to this review, November 13, 2012
Many thanks for your feedback on your recent stay at the Hampton by Hilton St George’s Park; we are so pleased you enjoyed your time with us. I am delighted to hear that our team provided an excellent experience throughout your visit and I will be passing your feedback onto the rest of the team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

522 reviews from our community

Traveler rating
    321
    138
    39
    15
    9
See reviews for
120
157
6
152
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (90)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Milton Keynes, United Kingdom
Senior Contributor
26 reviews 26 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed November 4, 2012

Whilst representing my employer at an IT trade event held at this hotel recently spent one night here too. Brand new hotel, lovely rooms, very comfy beds. Staff seemed quite young but have obviously had lots of training, they were very smartly turned out, polite and so helpful. Room was air-conditioned and an hour’s free internet access was provided.
Breakfast room had lovely relaxed feel, and good food choices, particularly liked the egg station, wonderful to get a freshly poached egg – though was a little disappointed at the quality of the sausages on offer.
For the IT trade event there was a gala dinner – the room used had good acoustics, lighting and ventilation, and full use was made of the projectors so show footballing clips. During the meal the staff was just so well trained, you hardly noticed them coming and going with the courses or clearing up – quite professional. Food, which you had to choose from selection in advance of the event, was delivered piping hot, and everyone together on each table, and everyone received their correct choice (on my table anyway). The well equipped stage, was used for presentations during the evening.
The next day of the event proper, was held in same area of the hotel, with the main room now divided into three presentation rooms, with the trade stands (about 20) arranged along the wide, area leading down to the presentation rooms. The layout of the whole area worked really well, the event had its own entrance (so we did not get disturbed by any other groups using the hotel), and quite self-contained with bar/catering area, and own toilets (that is often a headache at events if you have to ‘leave’ the main area, and then trying to get back in again!). My main feedback here for the event would be that the presentation rooms needed to have mikes for the speakers as sound absorbing materials made it a little hard to hear even from half-way back in the room.
During the event we had opportunity to watch an exhibition match – the football training facilities here are just fantastic – full sized indoor pitch, several outdoor pitches, gym and physio facilities – while I confess I am not really football fan, the place is quite something to see.
Overall superb new facilities – however could do with some better signposting around the site – it was quite foggy during visit so hard to know whether you were on the right road driving around the park when arriving and leaving, especially as the exterior of the buildings are quite contemporary trying to know which was the hotel and which the training ground facilities. Again signage inside the hotel complex could have been better – had to ask where the breakfast room was, and ask where the event entrance was – they could have been signposted better in the circular reception area. But these I suspect are merely teething issues with a brand new venue.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General_Manager-GC, General Manager at Hilton at St George's Park, Burton upon Trent, responded to this review, November 13, 2012
Dear M A

Thank you for taking the time to write a review about your stay at the Hilton, St George’s Park.

We are taking steps to ensure that we have clearer signs in place for our guests, we do appreciate constructive feedback, which helps towards improving our guests’ time with us.

Once again, thank you for your review and we look forward to welcoming you back to the Hilton at St George’s Park very soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Yorkshire
Senior Contributor
42 reviews 42 reviews
27 hotel reviews
Reviews in 20 cities Reviews in 20 cities
82 helpful votes 82 helpful votes
4 of 5 stars Reviewed October 30, 2012

We stayed at the Hilton the night before attending a conference at the hotel the following day. The hotel is beautiful with modern, contemporary decor. The public areas are spacious, bright and airy. The bedrooms are very well appointed and extremely comfortable. All staff we encountered during our stay were lovely - very friendly and attentive.

There were just a few 'niggles' that affected our experience hence the 'almost' perfect title of this review.

Firstly, after booking the hotel we were contacted and offered a discount on a spa treatment. We booked a treatment - or so we thought and looked forward to a bit of pampering on arrival. Just before leaving the house however we received another call to ask whether we would like to book a treatment. A bit odd given this had already been done an hour before? After lots of head-scratching to find our booking it transpired that the treatment had actually been booked for another day for some reason - unfortunately not the one we were there for though! So, no treatment after all as no other slots were available.

Secondly, there was no soap in the bathroom. There were the usual toiletries in the form of shampoo, shower gel, conditioner and moisturiser etc but no actual soap to enable us to wash our hands. We ended up having to use shower gel - not exactly the worse hardship in the world I know, but how on earth can a hotel not put soap in their bathrooms!?

Thirdly, we pre-paid our room rate which included dinner and breakfast. We had a torrid time in getting the correct bill on checking out as for some reason an additional amount had been applied due to the rate not being recognised. It finally got sorted out but unless we had actually queried the bill we would have been none the wiser but a lot of money out of pocket.

Lastly, after dinner we went to the bar for a couple of cocktails. A saga ensued which involved waiting over 25 minutes (!!!) for our drinks. We watched with amusement as the barman ran back and forth to the kitchen and in and out of a room at the back of the bar to fetch various bits and bobs. He studiously examined the menu and handled each ingredient as if he was about to split the atom! It took so long we almost went to the bar and ordered a couple of drinks while we were waiting! When they finally arrived the barman apologised for the delay, saying that they didn't get many orders for cocktails so he didn't really know how to do them and not all of the ingredients were available from the kitchen. He then left us to it only for us to realise there was no straw with the tall drink we'd ordered. The drink was full of ice so had we tipped it to drink it would have gone all down our front! Went to the bar only to be told they didn't have any straws - after a short search the barman found the shortest straw in the world. Unfortunately however it didn't go more than half way down the glass so we admitted defeat, returned the cocktail and called it a night.

Dinner in at the restaurant was very nice, but the pre-paid rate menu was very limited. There were 3 choices for each course with the main comprising of chicken, salmon or pasta. Ok, but certainly nothing out of the ordinary and not worth what it actually cost on breaking down the rate. Half way through our meal we overheard the next table speaking to the waitress. They were staying on the same rate but had obviously questioned the limited selection only to be shown the full al a carte menu from which they were free to choose from at a supplement. Had we had been told this we would have opted for something different. We'll definitely bear this in mind next time and not book the 'half board' rate.

While several points have been raised in this review, the title of it still describes our opinion. The minor niggles were more to do with what appeared to be the inexperience of some staff (apart from the soap issue) rather than the standard of the hotel. The hotel is brand new and therefore staff might just need a bit of time to 'bed in' but overall it is a great place and a hotel we would have no reservation in recommending. We will definitely stay at the hotel again.

Room Tip: Didn't stay in an executive room so can't compare but the standard room was spacious, contem...
See more room tips
  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General_Manager-GC, General Manager at Hilton at St George's Park, Burton upon Trent, responded to this review, November 2, 2012
Dear Maldives Junkie

I would like to thank you for posting your review and also completing our on line questionnaire, after your recent stay with us at the Hilton at St George’s Park.

I would like to thank you for bringing the matters to our attention and I do hope by responding to your on line questionnaire promptly, you know that we take all feedback very seriously which helps towards improving our guests’ time with us.

We do hope to welcome you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glos, UK
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 28, 2012

Arrived at this hotel after a long journey due to traffic problems . Check in was very efficient and we were given our room on the Executive floor. On arrival at the room we were very surprised but extremely happy to have been upgraded to the Glenn Hoddle Suite , which was superb and the bathroom amazing. After unpacking we found the safe to be faulty which was important for our stay (maintenance unable to fix problem but a very friendly man) .After speaking with Neil on reception a solution was found and dealt in the most professional manner. We enjoyed our afternoon tea and evening drinks with canapés just another lovely surprise. We had dinner in the Restaraunt which was well presented and served by very friendly staff. Breakfast buffet was also extremely good with everything to set you up for the day. We found the pool a little cold, but great steam room.
How would we rate this hotel after staying in many top class hotels over the years, this is certainly one of the best and the staff very friendly . Thanks again to Neil and the lovely lady in the executive lounge. Cannot wait to go back.

Room Tip: Room tip - if you can go for an Executive rooms they are worth it .
See more room tips
  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General_Manager-GC, General Manager at Hilton at St George's Park, Burton upon Trent, responded to this review, October 29, 2012
Many thanks for your feedback on your recent stay at the Hilton at St George’s Park, we are so pleased you enjoyed your time with us.

I am delighted to hear that our team dealt with your issue with the safe promptly and professionally, thank you for the kind comments especially about Neil, our Maintenance and Executive Lounge team, I will pass this onto them.

Once again, thank you for your review and we look forward to welcoming you back to the Hilton at St George’s Park very soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
suffolk
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 27, 2012

Have to say,that from check-in to check-out the whole experience was 1st class. My son and i stayed over for one night ,as my son was lucky enough to be playing in a football tournament at the football complex which is on site. Our room was very nice indeed,my son loved the fact that all the sky sports channels were available on the rather nice t.v. The food was wonderful along with All the staff. As for the leisure complex, well we didnt want to leave ! We will most definitely be making a return visit.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General_Manager-GC, General Manager at Hilton at St George's Park, Burton upon Trent, responded to this review, October 30, 2012
I am delighted to hear that you and your son enjoyed your time with us here at Hilton, St George’s Park.

It’s always great to hear that we have made your stay special and will communicate this back to our team.

I hope that the tournament was a success and I would like to thank you again for taking the time to write a fantastic review, we hope to welcome you back to the Hilton at St George’s Park very soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Top Contributor
113 reviews 113 reviews
35 hotel reviews
Reviews in 47 cities Reviews in 47 cities
100 helpful votes 100 helpful votes
5 of 5 stars Reviewed October 26, 2012

So, lets start with the Negatives!! The food is poor quality for the price and you will wait along tome to get your food.

Now the positives. I stayed there for 3 days for a conference. The rooms are great, all very new and everything is good quality. The executive rooms and the exec suite is great. There is an Iphone.ipod charger in the room connected to the clock so no worries if you leave this at home. Internet is ok too. Great shower facilities with nice shampoo and shower gel. Basically everything about this hotel is 4/5 Star with the exception of the restaurant.

The gym is smallish but all the machines are first class with a great pool area which includes a sauna and steam room. The only thing missing is a hot tub.

The conference rooms are large and comfortable with big screens (2) and a little stage with a long exhibitor room that runs the length of the hotel with a bar area at the centre.

Well worth the trip here if its for business or pleasure!!

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General_Manager-GC, General Manager at Hilton at St George's Park, Burton upon Trent, responded to this review, October 29, 2012
Thank you for taking the time to write a review on your recent stay.

I am sorry to hear that we did not meet some of your expectations during your time with us, I understand our Operations Manager, Darren Williams is happy to discuss this further with you. Constructive feedback is really important, it helps us to improve our guests’ time with us.

It’s great to hear that you enjoyed your stay, especially your feedback on the conference facilities and the Health Club & Spa, we really do appreciate it.

Once again, thank you for your review and we look forward to welcoming you back to the Hilton at St George’s Park very soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West midlands
Contributor
18 reviews 18 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed October 25, 2012

Visited the hotel over the weekend, was not really impressed, far too busy hotel for my likening staff don't seem to have a clue in all areas, and I did not rate the place apart from its settings. I visited the health club in the Hilton again very busy and far too small for the size of the hotel, with only 3 showers in the men's room, and limited changing facilities was not impressed and can see it getting even more busy.

  • Stayed October 2012, traveled solo
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General_Manager-GC, General Manager at Hilton at St George's Park, Burton upon Trent, responded to this review, October 26, 2012
Many thanks for posting your review on Trip Advisor.

As you say the Hilton at St George’s Park has been extremely popular since we opened two months ago, the Health Club & Spa is particularly popular with our guests.

I was disappointed to learn that our team was not responsive to your needs, I would be happy to discuss this further, please don’t hesitate to contact me on greg.crawford@hilton.com

Once again thank you for taking the time to post your review.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Hilton at St George's Park, Burton upon Trent? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton at St George's Park, Burton upon Trent

Address: Newborough Road | St George's Park National Football Centre, Burton upon Trent DE13 9PD, England
Phone Number:
Location: United Kingdom > England > Staffordshire > Burton upon Trent
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 10 Hotels in Burton upon Trent
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton at St George's Park, Burton upon Trent 4*
Number of rooms: 142
Official Description (provided by the hotel):
Discover the stylish Hilton at St George’s Park, Burton upon Trent hotel, nestled in the National Forest and geographically in the center of England. Located six miles west of Burton upon Trent and 35 miles from East Midlands Airport, the Hilton at St George’s Park is close to the M1, M6 and M42 motorway links. St George’s Park is home to the National Football Centre, designed for training coaches, teams and studying sports medicine and science. Take advantage of this Hilton hotel's proximity to the park to hold a meeting or event using our modern facilities and 19 flexible meeting rooms. Take advantage of ample parking at the hotel and stay connected with complimentary WiFi access throughout. Relax in a guest room or suite decorated in rich, warm colors. Enjoy the view from large windows and refresh in an elegant bathroom with separate bath and shower. The workspace includes a comfortable ergonomic chair and a large desk with integrated US and UK power outlets. Upgrade to a deluxe or executive-level room for more services and amenities. Sip cocktails in the bar or savor specialties in the restaurant. The hotel features a health club, indoor swimming pool and a spa. Admire the tranquil scenery of the forest or seek out the thrills at Alton Towers and Drayton Manor Theme parks. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Travelocity, Priceline, Agoda, Despegar.com, Hotels.com, Odigeo and Tingo so you can book your Hilton at St George's Park, Burton upon Trent reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Hilton at St George's Park, Burton upon Trent, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.