We have just arrived back from alton towers hotel for my daughters 2nd birthday .We only booked it a few days ago because they have a fab offer for B&B AND FREE ENTRY to waterpark for only £59 for 2 adults and a toddler !!!! The hotel and staff were amazing and although a little dissapointed that the splash landings hotel was closed and we had to stay in the alton towers hotel it was so lovely ,the room was really a good size ,very clean and had lovely views. The staff were so welcoming and friendly and nothing was to much trouble ! even at breakfast all the staff gave our daughter a cupcake with a candle and sang happy birthday xxx so so lovely xI can highly reccomend this to any one with small children ,the hotel and splash landings waterpark was so clean and quiet it was lovely x

I have been fortunate enough to visit the two Alton Towers hotels numerous times and the original 'Alton Towers Hotel' remains the better of the two in my opinion.

The hotel has a relatively classy feel to it, with lots of hidden magical touches from the the magic doorbell (try pressing it as you walk in) and the special steps for the little ones at reception to the giant chair and beautiful garden. It is a shame some basic hotel services like a porter seem not to be available any more however.

The rooms were well kept and clean but are still in need of refurbishment, particularly the bathroom which is on par with the bathroom of an average Travelodge aside from the fact it is a bit bigger. I like that a basic room service drinks and snacks menu was available although it would have been better on a menu (as it used to be) than on the tv remote control stand.

Breakfast and our evening meal were great, the staff in the restaurants were definitely a highlight of the trip. They went out of their way to get a menu item requested by my son too (sorbet). I haven't tried the new Emperor Grill restaurant yet but I'm glad to see that the resort have improved the food offerings greatly. (there is also a new ice cream parlor and coffee bar at Splash Landings hotel).

Another good stay overall, but I can't emphasize enough the need to modernise some of the rooms!

Recently stayed in both 'The Sleepover room' and 'The Chocolate room'. I was a little dubious about the rooms from what I had seen on the internet, but let me assure you the virtual tours and photos do not do the rooms justice, particularly 'The Sleepover room'.
Easy to check in and pleasant reception staff, though we weren't informed about the VIP parking for the themed rooms and had to park a little way from the lobby, with a lot of cases to carry!
We decided not to have a meal, as it is very pricey indeed, though we did indulge in a few cocktails on arrival.
Firstly, 'The Sleepover room' is fantastic: dance floor, glitter ball, gigantic SMEG fridge stocked with cola and snacks. Music plays every time you enter the bathroom or the actual suite itself!
Fantastic makeup counter for 6, with little spa bags, hair dryer and GHD straighteners. Right next to the lift, so easy to transfer your luggage! There are two plasma screens and you can collect games from reception to play on the Wii and X box that are built into the dance floor area. Very comfy sleeping area, with soft furnishings etc
'The Chocolate room' really does offer unlimited chocolate. When we arrived we found smarties begin dispensed from the wall, chocolate hidden in hollowed out books and a chestful of quality street. They also have a sound box in the room that emits noises you expect to hear when on a train. Unfortunately, this decided to kick in at 3am and we could not turn it off!
My only quibble with this room were the bunk beds and their bedding, or rather lack of! My friend and I only had a very thin, scratchy bed spread, so we were shivering most of the night. The other beds had lovely big, soft duvets.
Breakfast was a little crammed, but fantastic array of food and buffet style, so you can eat quickly or leisurely, depending on your preferences.
All in all a very good stay and would be happy to return.

After visiting Port Aventura for Halloween last year staying at home was no longer a real option! So I shelled out just over £370 to go to Alton Towers on Halloween to give the kids a bit of spooky fun. Having 2 autistic boys and a toddler we didn't opt for a 'scare room' and decided to stay in the slightly quieter Alton Towers hotel (£30 more than splash landings - why?).
A few days prior to the trip I fell and fractured my wrist do no rides for mum - but never mind I thought there will be plenty of 'spooktastic fun' to be had.
However I was to be sorely dissapointed. There was little going on that reminded you this was Halloween, unless you count the singers at night being dressed up as zombies and a few plastic. Pumpkins and props here and there. At port aventura there'd been shows all over the place, real pumpkins and the evening Halloween spectacular on the lake - at alton to do anything like that you had to pay an additional £9 per person to go in the 'scare maze'. - seriously are there tickets not expensive enough???. Also one of the big attractions advertised was to ride '13 after dark'. Which might have been fun for the kids had it been working....
Now for the hotel, since my last stay it's definately been downgraded. The last stay in the AT hotel we got goody bags for the kids, there was a lovely teddy in the room, your tv had a welcome on it when you went in and all the toiletries were imperial leather. Nowadays all of those little luxuries are gone although they do try and make animals from towels... The rooms are starting to look a bit tired these days as well and could do with a revamp in my opinion. Despite my request I had no travel cot so toddler slept with me and daddy. The room was quite clean though.
On arrival we tried to book for dinner before 6.30pm to take advantage of the 'kids eat free' offer but there were no tables so that was a non starter, however breakfast was good and plentiful with lots of options. Overall the stay was 'ok' just not £370 worth! One thing that did annoy though - at 9am a cleaner let herself in - we weren't dressed so I complained - pretty poor service!