Stayed one Saturday night in April. We selected a double bed lodge including breakfast, expecting this to be along the same lines as hotels and B&B's. The site itself was water-logged and access roads are ridden with potholes. However, the weather and roads external to the site are obviously outside the control of the team at Warrens Village. The lodge itself was next to the lake, it was clean, comfortable and we were pleasantly surprised by the heating in there.
Reception was closed upon arrival, and the sign clearly indicated to check-in with the staff at the bar. Check-in was quick and efficient, although having to walk through the staff areas to access reception to complete the check-in process seemed unprofessional.
On Sunday morning, we went to breakfast (that was included) to find that the breakfast voucher we had been given was limited to a value of £5.50. Looking at the menu, breakfast was greater than £5.50, but it was explained that the voucher would cover a 'standard' English breakfast (including tea or coffee). If we had wanted something such as a 'full English breakfast' there was a supplementary charge. There was also no selection of cereals, fruit or yoghurts that have become standard at most hotels and B&B's. Although this wasn't really a problem, it had not been explained anywhere beforehand or during the booking process. Despite the confusion about breakfast and the lack of choice, the quality of the food was very good.
I am rating the stay here Average, because despite very good food and acceptable accommodation, the site does look 'tired' and I believe there are some points such as those mentioned above (breakfast situation and check-in) that the Warrens Village team should address to bring it into the 21st Century.
Thank you for a pleasant stay.
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- Also Known As:
- Warrens Village Clevedon, England, UK