I booked a double room for some friends to come and stay in Shifnal for my partners birthday, some other friends also booked rooms, there were 3 of them (5 including the ones I booked in) they also booked 2 doubles. At 8pm the night before their stay one of the 3 recieved a call to say that her room had been double booked and that they could no longer offer her a double but they could give her a single, which she accepted. Due to this I called to check that the room I had booked, was still availiable and was told that there was not a booking in the name I had given at all!. I was then offered a twin room, which I agreed on as it was only needed for 1 night. Everyone managed to book in and quite liked the quirkyness of the place. However the following morning they contaced me to tell me that they had left their rooms for breakfast and found the place completely deserted and no breakfast and they were unable to get out of the building!! In the end they manged to leave via the fire exit, this was about an hour after that had got up, and they had still not seen a single member of staff!!!!, Being local to Naughty Nells, I am aware that there is a pub below the hotel that is open till 2am on the weekends and it would appear that the hotel staff are also the bar staff for the pub ( when calling to check the bookings, the girl I spoke to had obviously been woken by my call at 11.15am, I was told they didn't open till 12pm and to call back!) If they are unable to provide a cooked breakfast on a weekend, then surely it would be good policy to inform their guests when booking and provide an alternative or maybe better still, the owner should consider employing staff purely for the running of the hotel. It's a shame really as the rooms seemed very nice and the place has loads of charm but is severley let down by it's staff!!!
- Also Known As:
- Naughty Nell`s Hotel Shifnal
- Naughty Nells Shifnal
- Naughty Nells Hotel Shifnal
- Naughty Nell's Shifnal, Shropshire