We stayed at the Gaskell Arms as a family of four. It was a bad experience from the moment we arrived.
Upon booking in, we were informed that the person who had been in our room up to us arriving had gone off with a key and was still staying at the hotel. We were given a spare key and told to leave it in the key hole to stop him coming in!!!
The receptionist was rather miserable, and in my opinion should not work in any form of customer services.
The room was big enough, but had problems.
The shower didn't work properly, the sink taps wouldn't turn off fully unless you had the incredible hulk's arms! The double bed creaked and squeaked every time either of us turned over during the night. As a light sleeper, this was totally unacceptable!
The only light in the twin bedroom came from a small lamp. No ceiling lights at all. Permanently felt dark in here.
The rubbish bin lid was completely smashed.
Numerous cobwebs on the ceiling in the twin room. The door to the fridge was coming off its hinges and didn't fit properly.
I tried a pint of Abbots ale in the bar. This was served warm. I mentioned this to the barman who said he didn't know why. I commented that it may be because it had been sat in the pipes for a while. His reply was, "yes, I haven't sold any of that today!" No offer to replace it with a fresh one either!
The only good point was the waitress who dealt with our breakfasts on both days. She was excellent and attentive and as such, must be commended. (Shame about all the others).
The taps and bed were sorted after the first night.
When we checked out the person dealing with us never even asked if everything had been ok. There wasn't even the usual "I hope to see you again soon."
That was just as well, as I don't think we will ever return to this place.
We only came to the Gaskell as a hotel we had already booked, had doubled booked us. The cost was very expensive for the accomodation and service provided.
Hugely disappointed, to say the least!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.