We booked it through Secret Escapes with an upgrade to a family room which was supposed to be larger. When we booked in at 4.00pm we were given room 31 on the ground floor - it was like opening the door to a fridge - it was freezing, quite a dark room as it only had two wall lights and no ceiling lights and a suspicious stain on the carpet so we went back to reception and told them we could not stay there as we were booked in for 2 nights. We were immediately given a room on the first floor 37 and this was an entirely different matter - large, lots of lighting and a high ceiling, a leather settee etc. So we were very happy but it was still freezing and the same applied to the corridors - none of the radiators were on. We complained to Reception and so did another couple who had just arrived with a little girl. Reception said they would try and do something but what actually happened was this hotel (in November) had the heating set on timers and it did not come on in the afternoon until 6.00 pm. We asked if they could override it and they promised to try.....it didn't happen. We did complain about this because we said you cannot expect your guests to be cold in their rooms. The breakfasts were lovely and the staff very helpful. We did not find any member of staff who was impolite - all of them were great. However, as I have food allergies, and we had booked for dinner on the Friday night, there was no offer from the chef to adapt any of the dishes and out of 5 starters - I could not have any. They told me I could only have steak or lamb from the main with chips.....I was not impressed with this and therefore I would not recommend this restaurant to anybody. It is the sign of a good chef/restaurant if they can accommodate any special allergies or food requirements. This hotel is not one of them. The meal was included in our price on the first night but we did not eat there after that. The bathroom was a bit tired and the grouting was a little suspect. The room was clean, the bed was very comfortable. So, put the heating on please for your guests.....they have paid for it. Also at the bar they had no beer on tap....so it looks like the taps are only there for show.....Other than that - thank you to the lovely staff - we did enjoy the weekend.
- Official Description (provided by the hotel):
- The Hotel: A charming Oxfordshire country hotel, a wedding venue and award-winning restaurant. Our twenty-two bedrooms are all individually styled, Bignell Park Hotel combines charm and character with first-class facilities. Situated in the peaceful village of Chesterton, just minutes from the M40 motorway yet with unbroken views across the countryside, you could not be further from hustle and bustle. Catering for both the corporate and leisure markets, our service is unobtrusive yet always attentive... For both business and pleasure, Bignell Park is the ideal location as a hotel. Only 2 miles from Bicester Village Outlet Centre, the perfect location for relaxing with a glass of wine after a hard days shopping. At Caparo Hotels, we believe that business should be a pleasure and peaceful pleasure is the best regeneration. English heritage: Situated in the beautiful Oxfordshire countryside and enjoying magnificent views, the Bignell Park Hotel offers quality hotel accommodation and is the perfect location for exploring the very best of English heritage and beauty. So whether you join us for business or pleasure, we think you will want to stay at the Bignell Park Hotel. ... more less
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- Also Known As:
- Bignell Park Chesterton
- Bignell Park Hotel Chesterton, England, UK