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Reviewed December 18, 2014

Very nice hotel helpful staff wouldn't fault it. Already looking to book again for January / February. Spa services and pools are very clean and warm pools which is nice. Looking forward to coming back in the new year


Date of stay: December 2014
  • Trip type: Traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank ShareenaD2
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ian P, General Manager at Bicester Hotel Golf And Spa, responded to this reviewResponded December 23, 2014

Dear Shareena D I am very pleased that you enjoyed your recent stay with us. Thank you very much for your kind comments on the faciklities and service you experienced. The team is looking forward to welcome you back on your next visit. Ian Pollock general manager

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Reviewed December 18, 2014

I just had a team meeting there and it is quite convenience for this propose. You have everything that you need and the places around are good. If you want to get extra fun Oxford is around the corner.

Date of stay: December 2014
  • Trip type: Traveled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank Little B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ian P, General Manager at Bicester Hotel Golf And Spa, responded to this reviewResponded December 22, 2014

Dear Little B Thank you for the kinmd comments on the facilities form your team meeting. We do have good all round facilities here for both conferences and meetings in business and social events. This is supported by good leisure facilities and I hope you will consider returning in the future. Ian Pollock general manager

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Reviewed December 17, 2014

I like the hotel it was place in very nice area in the uk. The room was very big a nice place to sleep and safe. Stuff were very funny people love people. The food was very good and don't take time.
Yes


Date of stay: December 2014
  • Trip type: Traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank nllanshp
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ian P, General Manager at Bicester Hotel Golf And Spa, responded to this reviewResponded December 22, 2014

Dear nllanshp Thank you for your kind comments after your recent stay with us. I am very pleaseed you enjoyed the food and quick service. I will pass on your kind comments to the staff. I hope you will consider staying with us again when in the area. Ian Pollock general manager.

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Reviewed December 17, 2014

More than 48 hours has elapsed since I wrote to the management of this hotel by email and as yet I have had no response. This is what I wrote to them;

Dear Sirs,

My wife and I stayed at the Bicester Golf Hotel and Spa last night, the evening of 14th December 2014. We booked to stay with you based on the strength of your website and a number of positive internet reviews. This was a special occasion because it was our 10th wedding anniversary. I am bitterly disappointed that our experience did not match the rhetoric of your promotional material.

When we arrived to check in, my wife announced to the receptionist that her name is ***** **** and that we had pre booked online. Julie was then handed a check in form with the details of another guest, a Ms ***** *** ****, with that guests personal data. My wife explained that this was not her and asked that the correct form be printed or the details be amended. The receptionist asked her to sign the form and said that she would correct the details on the system. I understand that this was a simple error and that a previous guest has the same name, however when we came to check out, we were again handed a check out form with the previous guests details, despite having been told that this had been corrected for our booking. Three issues arise from this; firstly a lack of attention to detail in checking the precise customer booking details on arrival, failure to carry out the promised corrective action and a breach of personal data in regard to your previous client.

I was not impressed by the receptionist, who was surly and unwelcoming at best. I observed the same detached level of ignorance in her dealings with other customers at the reception desk.

The major problems we encountered on the night of our stay were the loud music, drunken shouting, slamming doors and the generally unacceptable noise level and disturbance we endured as a result of the ‘Bicester Village’ Christmas party. A function we only became aware of as we settled into our room (16) at around 9pm. I was somewhat surprised that this function was taking place, not only on a Sunday evening, but that the hotel had not advised us that this would be taking place, either at the time of booking or upon arrival. A fact that would have precluded us from staying with you at all. I attempted a call to reception from my room at around 1030pm, which went unanswered.

When I asked at checkout, why we had not been advised of this function, the receptionist told me that it was ‘not hotel policy’. I asked if it was also hotel policy not to answer the telephone after 10pm, to which I was informed, with a pointed finger in the direction of the upstairs function room, that ‘we were all up there’. A good job my room wasn’t on fire then? What a disgrace.

In regard to the Spa, we found the facilities to be excellent, however, once again the reception staff were not on the ball. Unwelcoming and offered no explanation of how to operate the lockers, before we went in. They seem to sit around and assume everyone is a member who knows the routine.

It is a great shame that your hotel is being let down by very poor service in some areas. We would not have stayed if we had known about a function taking place and based on our experience we won’t be returning.

I would welcome your comments on the above.

Your faithfully,

*********** ****

Room tip: Ask if any noisy functions are on, because it is apparently 'not hotel policy' to advise you of this. Our room was some distance from the function room, but we could still hear all the noise and drunk guests shouting and slamming doors.
Date of stay: December 2014
  • Trip type: Traveled as a couple
    • Location
    • Cleanliness
    • Service
Thank Chris H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ian P, General Manager at Bicester Hotel Golf And Spa, responded to this reviewResponded December 22, 2014

Dear Chris H Thank you for sending your comments via Trip Advisor. The weekend you stayed with us is known as the biggest party weekend of the year. The hotel is not to know why guests are staying with us and perhaps if you had let us know at the point of reservation that it was a special annivesary away we could have advised you that it was not the best time of the year to visit us for this reason.There are other comments from guests who stayed the same weekend as you on Tipr Advisor and they enjoyed their stay. It is unfair to expect the hotel to tell every guest that we are having parties this weekend. The party in question was a little more rowdy than we expected and it did effect your overall comfort and an e-mail has been sent to you addressing the issues you raised.
Please accept my apologies for the disturbance you encountered and perhaps you will consider telling the hotel the reason for your stay and then they can respond with some appropriate advice on future occasions. Ian Pollock general manager

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Reviewed December 17, 2014

We come here every year and it never disappoints. If there have ever been any hiccups we are always over compensated. Everything always runs smoothly and the spa staff are very professional and experienced which is why we return every year. The rooms are spotless and the food is exactly as it should be. We feel so relaxed and refreshed when we come to Bicester Hotel.

Date of stay: December 2014
  • Trip type: Traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank 377natalied
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ian P, General Manager at Bicester Hotel Golf And Spa, responded to this reviewResponded December 22, 2014

Dear 377Natalied Really pleased you enjoyed another spa break with us. Thank you for your kind comments on the food, service and staff. The spa is very good and I am very pleased you enjoy your visit year after year. I look forward to welcoming you back next year. Ian Pollock general manager

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