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“Christmas dinner” 4 of 5 stars
Review of Kelham House Country Manor Hotel

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Kelham House Country Manor Hotel
3.0 of 5 Hotel   |   Main Street, Kelham, Newark-on-Trent NG23 5QP, England (Formerly Red House Country Manor)   |  
Hotel amenities
Ranked #1 of 1 Hotels in Kelham
Certificate of Excellence 2014
Nottingham, United Kingdom
Top Contributor
87 reviews 87 reviews
26 hotel reviews
Reviews in 36 cities Reviews in 36 cities
31 helpful votes 31 helpful votes
“Christmas dinner”
4 of 5 stars Reviewed January 3, 2014

Came here with a large family group on Christmas day for dinner and we were very impressed all round.The staff were friendly and seemed to make the extra effort for christmas day. The champagne/bucks fizz on arrival was a nice touch.We were in a nice small room with only a couple of other tables so it was a nice atmosphere.The food was really good, infact the portions were a little bit too big for some if anything, but not complaining about that!

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This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
JPKelham, Owner at Kelham House Country Manor Hotel, responded to this review, January 23, 2014
Dear Adamcobb

Thanks so much for taking the time to leave a review after you Christmas lunch at the hotel, and we're all really glad that you and your family had a good time with us, your kind comments have been passed back to all the team and I've asked chef to cut back on the portions for next time!

All the best and wishing you a happy 2014

The Kelham House Team
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158 reviews from our community

Traveler rating
    97
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    12
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    3
See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Farnborough, England, United Kingdom
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
Reviews in 14 cities Reviews in 14 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed December 21, 2013

Lovely little hotel just around the corner from the contact centre where I volunteered. Lovely staff and chilled atmosphere. Rooms tidy and clean. Really recommend he haddock for breakfast.

Also try and ask for a room in the manor house as when it's wet and windy (often in this part if the world) you don't want to be walking outside to get to your room.

Stayed December 2013, traveled solo
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JPKelham, Owner at Kelham House Country Manor Hotel, responded to this review, January 23, 2014
Dear IanR

Thanks for taking the time to leave your review of your recent stay with us. Your kind comments have been passed on to the team and yes, I'm afraid the weather is one of the things that we have no control over although we'll keep trying!

Best Regards and we hope to see you again

The Kelham House team
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Grantham, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 16, 2013

We owe Kelham House a huge thank you for making our special day absolutely perfect. The staff were incredible and every request we threw at them they made happen. Everyone who attended thought it was a wonderful place and the staff were amazing. Often at weddings the service can be slow but they were so quick and organised... Eugene (sorry if I spelt wrong) even saw people coming and poured their drinks...a touch that went down very well :). Nicola was our main contact prior - she really is very good at her job and will help as much as poss, sometimes with very late notice. The chef did an excellent job of feeding 77 people at the same time... The choc brownie is to die for!!!!! A huge thank you needs to go to nina - I stayed the night before and she made me feel like we had been friends for years! She went out of her way to help us with everything!!! Everyone at breakfast the day after the wedding thought the world of her... She even coped with 3very hungover lads!! I would highly recommend kelham house, not only because it is a beautiful place with lovely gardens, but because the staff really contribute to making your day as special as possible. Thanks to everyone again - mr and mrs Winn :)

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JPKelham, Owner at Kelham House Country Manor Hotel, responded to this review, January 23, 2014
Dear Katie

Thanks so much for leaving such a lovely review about your recent wedding with us, and don't worry all your name spellings are spot on!!!

We've made sure that all the team have seen your lovely review and on our behalf thanks so much for choosing us to share in your special day, all our weddings are magical and we always strive to do our best for our guests. We're really proud of the team and thanks for your kind words about the team, and Nina in particular are great to hear, they are a good bunch!

Please let me take this opportunity to wish you and Mr Winn all the very best for the future and we hope to see you again in the future.

Thanks again

All the team at Kelham House :-)
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Loughborough
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 5, 2013

Our head office is based locally, so we use this hotel a lot - as I live a fair way away I have stayed here several times and have finally got round to writing a few words. It's a lovely building and setting, the rooms are well furnished and appointed, the food is good and overall the value is excellent. I should also mention that Nina is an excellent addition to a good and attentive staff base.

  • Stayed December 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JPKelham, Owner at Kelham House Country Manor Hotel, responded to this review, January 23, 2014
Dear Simon

Thanks for taking the time to leave this great review, the sign of a happy guest is a returning guest so it's great to hear from you.

Nina is a great part of the team and we're lucky to have her, I'll be sure to make sure that she has seen this feedback.

Hope to see you again soon,

Best Regards

Jon-Paul and all at Kelham House
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Lincoln, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 26, 2013

Not wanting to write a book, all I can say from our first visit with my daughter and now son-in-law over a year ago, through to what was a truly amazing wedding on Saturday, Kelham has agreed to all our various requests, met with us at convenient times to discuss details and provided a first class reception on Saturday. Food was served quickly and hot and exactly as ordered. Staff were attentive and helpful and we really could not have wished for a better place to hold our daughter's wedding.

  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JPKelham, Owner at Kelham House Country Manor Hotel, responded to this review, December 3, 2013
Dear Caroline N

Thanks so much for leaving such great feedback about your recent experience with us for Hannah's wedding, it's always so important that our weddings go exactly as our brides & grooms (and families of course!) want them to, so I'll make sure all the events team see your lovely review.

Please pass on our very best wishes to the happy couple and we wish you all the very best for the future.

Best Regards

Jon-Paul & all the team at Kelham House
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Newark-on-Trent, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed November 24, 2013

After a few negative reviews about this hotel i decided that i would add a few comments about my recent experience there. I don't usually comment on these sites but here goes. Friends of ours were staying in the hotel a few weeks ago and and we joined them there for a meal. The meal was nice for what we had but i just wanted to comment on the staff really. I can honestly say that everyone that we encountered was professional and curtious. A special thanks to a lady named Nana / Nina cant quite recall but she was very attentive and polite. I am sure that we will visit again and once again thank you and keep up the good work..

Regards

Michael James..

  • Stayed November 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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JPKelham, Owner at Kelham House Country Manor Hotel, responded to this review, December 3, 2013
Dear Mr James

Thank you so much for taking the time to leave a review of your experience at the hotel while visiting your friends, I'll be sure to pass your kind words to Nina directly as it's always fantastic to hear that our team are delighting our customers, she is a great asset to our hotel as are all the team.

Any review that we get is taken on board by us and although we'd rather they all be as complimentary as yours (and on the whole they are!!) anything customers feel is important enough to tell us about on Trip Advisor we welcome as an opportunity to do even better!

Thanks again and we look forward to welcoming you back soon.

Best Regards

Jon-Paul Davies
Kelham House Hotel
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Newark-on-Trent, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed November 24, 2013

We were not overly impressed with this establishment. It was always a place I dreamed of having my wedding at, is set in such a beautiful house and grounds. When my fiancé proposed we new instantly we wanted to hold our wedding reception there. You can imagine our disappointment after calling to ask for a show round and a meeting to discuss this possibility we were told they could only fit us in for meetings at late evening times and the person we spoke to ummed and arrred about being able to meet with us, leaving us with the impression that they just didn't want to bother. Nobody came back to our initial inquiry, making us feel like our 12k+ was not needed, valued or wanted. So we looked else where. We then considered staying there on our wedding night and went for Sunday Lunch to check it out. We were very unimpressed with the service. Service with a smile it certainly wasn't with only Eugene managing to bring a smile to his own face. All other staff members seemed very passive and uninterested. Food was ordered and wrong food was brought to our table with very little regard to apology. Indeed not even a drink on the house was offered to appease the chef 'being busy cleaning up as it's closing time soon'. All in all we will not be booking to stay on our wedding night, neither will we be recommending this place for the guests that will attend our wedding in 2014. We probably won't ever go back and the proprietor has just lost over 13k in business. The wedding planners attitude towards customers is sadly found in all staff members. Maybe a little arrogance creeping in? Think twice before booking here!

  • Stayed November 2013
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JPKelham, Owner at Kelham House Country Manor Hotel, responded to this review, December 3, 2013
Dear Leminese

Thanks for taking the time to leave your feedback for us, it really is very important that we hear this kind of experience first hand.

On the wedding front obviously apologies that you felt we didn't look after your query, initially after you contacted us and the difficulty in scheduling in an appointment was that we had so many weddings and events on that time was not on our side, we averaged 4 weddings a week in August and with the in-depth preparation and attention to detail that goes into these events time was not on our side, especially as we also have to offer our team some time off too but we shouldn't have left you feeling uninterested in your enquiry, I am sincerely sorry for that.

I can't accept that arrogance has any part in this. We are in the hospitality industry for that exact reason, to be hospitable and arrogance has no place at Kelham House, but we are human and mistakes happen at which point it's how we deal with that lesson.

We have in-fact fully overhauled our wedding and events booking management process so that every single enquiry, without exception is seen through to a booking or not a booking and this is being closely managed by our events team and general manager that feed into me on a weekly basis so it will never happen again, it is not acceptable nor do we rest on our laurels.

The amount of money you refer to was never ours, so I can't consider us to have lost anything tangible because of your experience but I am very sorry that you didn't feel enchanted with us.

I sincerely hope you found another venue you did love, and good luck for the future,

Best Regards

Jon-Paul

Kelham House Hotel.
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Additional Information about Kelham House Country Manor Hotel

Address: Main Street, Kelham, Newark-on-Trent NG23 5QP, England (Formerly Red House Country Manor)
Location: United Kingdom > England > Nottinghamshire > Newark-on-Trent > Kelham
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Kelham
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Kelham House Country Manor Hotel 3*
Number of rooms: 12
Official Description (provided by the hotel):
Kelham House Country Manor Hotel was built as a private manor house in 1903 and became a hotel about 50 years later. Under new ownership since 2010 the hotel has been totally refurbished and extended to provide luxury accommodation at affordable prices. Situated in the outskirts of the historic Newark on Trent it provides a perfect location for business traveller, visitor to the area or as a venue for weddings, parties and meetings. As of July 2014 we are happy to announce our 3 star AA accreditation, as well as our first dining rosette awarded by the AA inspector for our a la carte menu. ... more   less 
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Also Known As:
Red Hotel Country Manor
Kelham House Country Manor Hotel England, UK

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