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“Not a bad choice if you stay here” 4 of 5 stars
Review of Hilton Garden Inn Columbus/Grove City

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Hilton Garden Inn Columbus/Grove City
3.0 of 5 Hotel   |   3928 Jackpot Road, Grove City, OH 43123   |  
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Ranked #3 of 16 Hotels in Grove City
Pennsylvania
Senior Contributor
33 reviews 33 reviews
17 hotel reviews
Reviews in 20 cities Reviews in 20 cities
25 helpful votes 25 helpful votes
“Not a bad choice if you stay here”
4 of 5 stars Reviewed March 13, 2014

We spent a weekend here for our granddaughter's christening. The hotel is either new or newly refurbished and looks clean and inviting. Check in took about 2 minutes because they already had everything ready for me on arrival. The room was a decent size with comfortable furnishings, including a mini fridge, microwave, sink and countertop with a Keurig coffee maker - but bring your won K-cup because the provided K-cups are not good. The area is not attractive but there is easy access to highways leading to wherever you want to go. Many restaurants in the are cater to every palate. This is good, because the hotel restaurant did not serve dinner over the weekend.

Room Tip: Ask for a corner room, like 205 to avoid a lot of traffic outside. Byt why do hotels all have doors...
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  • Stayed March 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David L, Manager at Hilton Garden Inn Columbus/Grove City, responded to this review, March 19, 2014
Thank you for your recent stay and helpful feedback. It is great to hear you enjoyed your stay with us. We will use your feedback in order to make improvements that will enhance the experience we provide to our future guests. Thank you again for your compliments and feedback, we hope to see you again soon!

P.S. If you find our standard K-cups unsatisfactory, please let our front desk staff know and they will happily provide you with a variety of alternatives.
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193 reviews from our community

Traveler rating
    102
    60
    18
    9
    4
See reviews for
51
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Rochester, New York, United States
Senior Contributor
38 reviews 38 reviews
12 hotel reviews
Reviews in 18 cities Reviews in 18 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed March 12, 2014

We stopped here to spend the night on our way back from New Orleans. We were only at the hotel from about 9 pm to check out the next day but it was a great hotel. This was the most inviting lobby I have ever seen in a hotel like this. They had drink and food service in the lobby until 10 pm and it was like being in a bar/restaurant for happy hour right in the lobby of a Hilton Garden. We were able to enjoy a few drinks served by a very nice gentleman taking care of everyone. The memory bed was great even though I don't think I set it right. It was a very pleasant stay for the last night of a 10 day road trip. Surpassed our expectations for a stop over room. Breakfast was included and honestly it sounded like the best included breakfast we could have had at a hotel...we were excited. But we slept through it deciding sleep was needed more than food. But it looked awesome.

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David L, Manager at Hilton Garden Inn Columbus/Grove City, responded to this review, March 19, 2014
Thank you for choosing to stay with us and for the compliments about our hotel. It is great to hear we surpassed your expectations and that we were able to provide you with a pleasant experience at the end of your trip. Thank you again for your kind words, we hope to see you again next time you are in the Grove City area!

Regards,

David Lyons
Hilton Garden Inn Columbus/Grove City
Phone: 614.539.8944
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1 review
3 of 5 stars Reviewed March 10, 2014

reserve a room and prepare to pay a fee ($19.50) in our case, that is tacked onto the credit or debit card and removed 3 to 5 business days after checkout. why? It is done in the event that you rent a movie or go to the restaurant or whatever and they don't know it until you have gone???? Also, if you have reserved a room with any type of "freebie" like breakfast is included-make sure you ask at the front desk for the voucher-they will not automatically give you what you have paid for. 1 in our group reserved their room the day after the deadline for the group rate-they paid $20 less and received breakfast! We are happy for them but not for us! Rooms are a little small.

  • Stayed March 2014, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David L, Manager at Hilton Garden Inn Columbus/Grove City, responded to this review, March 19, 2014
Thank you for your recent stay and your feedback. We do our best to provide all our guests with outstanding experiences, so we are sorry to hear you do not feel you had a great experience. While it is standard procedure for hotels to authorize an additional amount at check-in time in order to account for potential incidentals, we have already made adjustments based on your feedback in order to better ensure the satisfaction of our future guests. Thank you again for staying with us and for providing your feedback.
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Mooresville, United States
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 3, 2014

This hotel went out of their way to welcome us, to call and find out if we needed anything and to make sure we had our water and snack. The room was so clean and the rate was so reasonable for the service we received.

  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David L, Manager at Hilton Garden Inn Columbus/Grove City, responded to this review, March 19, 2014
Dear Bob,

Thank you for taking the time to share your experience. We do our best to make sure all of our guest's needs are taken care of, so it rewarding to hear you enjoyed your time with us. Thank you for choosing to stay at our hotel, we hope to see you again soon!

Regards,

David Lyons
Hilton Garden Inn Columbus/Grove City
Phone: 614.539.8944
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 18, 2014

This hotel definitely surpassed my expectations. All of the staff was extremely helpful and friendly. The hotel room and the rest of the hotel was clean and updated and fresh! We thoroughly enjoyed our stay here.

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David L, Manager at Hilton Garden Inn Columbus/Grove City, responded to this review, March 19, 2014
Thank you for choosing to stay with us and for the compliments about our hotel. It is great to hear we surpassed your expectations, and that you enjoyed interacting with our staff and appreciated the cleanliness of our facility. Thank you again for your feedback, we hope to see you next time you are in the Grove City area!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Point Pleasant, United States
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 18, 2014

My Mother, 10 year old son and I arrived at this hotel in a snow storm, the staff was very accomadating. The Lobby was a welcome site, with fires blazing in the fireplace, and snacks out on the table ready to be munched on!! After booking our room we had a great time in the hot tub/pool, very nice room and super comfortable beds. My son even slept until 10:00 a.m., which proves that it was very comfortable, lol. Awesome time, will definitly be staying again.

  • Stayed February 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David L, Manager at Hilton Garden Inn Columbus/Grove City, responded to this review, March 19, 2014
Dear Shannon,

Thank you for your recent stay and for your kind words about our hotel. It is great to hear you found our staff and our lobby welcoming, and that you had an awesome time staying with us. We appreciate your feedback, and we hope to see you again soon!

Regards,

David Lyons
Hilton Garden Inn Columbus/Grove City
Phone: 614.539.8944
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chesterland, Ohio
Top Contributor
114 reviews 114 reviews
39 hotel reviews
Reviews in 52 cities Reviews in 52 cities
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed February 18, 2014

The well lit, over-size room had all new chairs, desk and large flat screen tv. The king bed was exceptionally comfortable with dials for soft or hard settings. Closet was conveniently located near entrance door and a light. We slept great. It was very quiet. Overall it was a satisfying experience. I would welcome the opportunity to return to this hotel.

I should mention It was easy to access from the interstate and had plenty of well lit parking. The lobby has a modern fireplace with tables and chairs. There is a restaurant which serves breakfast and dinner/drinks, we did not use it. Breakfast is an additional cost to room.

The General Manager at the front desk took steps to assure our room was Non-smoking fresh smelling. Some guests still smoke in NON SMOKING rooms. It appears they are not concerned about paying a few hundred dollars fee.

  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David L, Manager at Hilton Garden Inn Columbus/Grove City, responded to this review, March 19, 2014
Thank you for taking the time to share your experience. It is great to hear you slept well and that you had a very good experience during your stay. Thank you for choosing to stay with us, we hope to see you again when you are in the Grove City area!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Columbus/Grove City

Address: 3928 Jackpot Road, Grove City, OH 43123
Phone Number:
Location: United States > Ohio > Grove City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Grove City
#2 Business Hotel in Grove City
#3 Family Hotel in Grove City
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Columbus/Grove City 3*
Number of rooms: 111
Official Description (provided by the hotel):
Welcome to Grove City! The Hilton Garden Inn Columbus/Grove City hotel is only 6 miles south of downtown Columbus off I-71, in the business suburb of Grove City. Conveniently located near numerous office buildings and business parks. Within 10 minutes of the Hollywood Casino and 5 minutes of the Scioto Downs casinos, German Village, Ohio Auto Auction, Beulah Park and Ohio State University. The Hilton Garden Inn Columbus/Grove City, Ohio hotel restaurant, The Garden Grill® serves freshly prepared breakfast and dinner. Come enjoy a taste of Ohio hospitality and exceptional service at the Hilton Garden Inn Columbus/Grove City hotel. ... more   less 
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Also Known As:
Hilton Garden Inn Columbus/Grove City Hotel Grove City
Hilton Grove City
Grove City Hilton
Hilton Garden Inn Columbus/Grove City Ohio

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