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“Misleading description, appalling service” 1 of 5 stars
Review of The Acorns

The Acorns
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The Acorns
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28 Royal Oak Gardens, Alnwick NE66 2DA, England   |  
Hotel amenities
Ranked #45 of 69 Alnwick B&B and Inns
Devon
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
“Misleading description, appalling service”
1 of 5 stars Reviewed June 15, 2008

This accommodation comes up on pretty much any search for B&Bs or Hotels in Alnwick, UK. It was dreadful. Firstly because the online adverts were completely misleading, the photos are not of the accommodation, there is no bar, no restaurant and the only room that they let out is in a converted garage. Therefore be warned - we thought we were booking a hotel, but this is not what it says on the tin! It's a very poor B&B.

The rooms were two small areas, a small double bedroom, ensuite and a small 'lounge' with a put-you-up bed thats difficult to operate.

Service was non-existant, they owners are at work during the day, so breakfast is at 8.30 or not at all (best avoided since it's Icelands best and not the 'hearty northumberland spread' as advertised). The rooms weren't serviced over the four days we stayed there and we had to request to have our breakfast dishes removed (it was a bit like cattle feeding since they opened the door at 8.30, put the food in and disappeared for the next 24 hours!) but it was ok, since I was told where we could empty our rubbish, so at least our bins were empty.

Friends stayed locally and in comparison with other B&Bs, this was overpriced and poorly catered. Other B&B owners in the area are furious at the bad name Woodland View is giving their trade. The owners are out to make a fast buck for little effort and they don't want to hear complaints!

  • Liked — The location
  • Disliked — misleading advertisment, dreadful service
  • Stayed May 2008, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
suedavison, New Proprietor at The Acorns, responded to this review, March 4, 2011
I am the new owner at 28 Royal Oak Gardens, and we have refurbished the property and recently opened as 'The Acorns'. I am really sorry that customers of the previous owners did not enjoy their stay in Alnwick. Here in Northumberland we pride ourselves on being friendly and offering great hospitalility - it is very disappointing that the guest who wrote this review obviously did not experience this. I endeavour to ensure all our guests at The Acorns enjoy a warm northumbrian welcome, in clean and comfortable accomodation. I see it as my personal mission to ensure guests have a relaxing stay, are well fed and well looked after - and can't wait to come back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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28 reviews from our community

Traveler rating
    26
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    2
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Additional Information about The Acorns

Address: 28 Royal Oak Gardens, Alnwick NE66 2DA, England
Location: United Kingdom > England > Northumberland > Alnwick
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
Ranked #45 of 69 B&Bs / Inns in Alnwick
Price Range (Based on Average Rates): $
Number of rooms: 2
Also Known As:
The Acorns Alnwick, Northumberland

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