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“Very helpful staff” 5 of 5 stars
Review of Premier Inn Silverstone

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Premier Inn Silverstone
Brackley Hatch | Syresham, Silverstone NN13 5TX, England   |  
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Ranked #1 of 2 Hotels in Silverstone
Certificate of Excellence 2014
london
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
“Very helpful staff”
5 of 5 stars Reviewed October 22, 2012

Very helpful staff, room was big and clean cant argue really!

Upon arrival the staff were very efficient and explained all we needed to know about the hotel and services.

Taxi's were booked for us when we needed them.

Next door is a very nice pub called the Green Man, again very friendly and helpful staff and the prices are very good.

If you are visiting the Silverstone race track it is less then a 2 minute drive.

Would definitely recommend.

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lloyd C, Manager at Premier Inn Silverstone, responded to this review, October 29, 2012
Dear CharlotteK, thank you for taking a few minutes to leave some feedback about Premier Inn, Silverstone.
We are glad that our staff helped you woth booking taxis and we are also pleased that you found them to be really helpful and explain everything you need to know. Our house-keeping staff do work really hard to deliver clean and comfortable rooms for you to stay in and make your stay the best stay.
We are also pleased that you had a nice meal at The Green Man, I will pass your feedback to the manager there.

We look forward to welcoming you back to Silverstone in the future.

Kind Regards
Lloyd Cole
Operations Manager
Premier Inn, Silverstone.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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322 reviews from our community

Traveler rating
    154
    117
    35
    12
    4
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (75)
Date | Rating
  • English first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Leeds, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 22, 2012

All our family traveled down to Brackley for a family occasion and this hotel was superb. A wee bit noisy facing the main road if you like to sleep with your window open (like me), but overall the hotel and especially the staff, could not be faulted in anyway. Only real disappoint was the initial welcome at the pub next door for breakfast. Long wait just to sit down then a rush with the breakfast order

Room Tip: Chose a room at the back, not as nice a view, but hey, it's a quiet nights sleep you want.
See more room tips
  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lloyd C, Manager at Premier Inn Silverstone, responded to this review, October 29, 2012
Dear Sammywake1, thank you for leaving feedback about your recent stay at Premier Inn, Silverstone. We are really glad that you found our hotel 'superb'. It makes all our hard work worth it when guests have a great stay with us.
Unfortunatly, the road noise is something we can not control. I will pass your feed back about The Green Man to the manager there.
We look forward to welcoming you back in the future to Silverstone.

Kind Regards
Lloyd Cole
Operations Manager
Premier Inn, Silverstone.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alderley Edge, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 22, 2012

Room 103 is just above the boiler room for the hotel hot water. Whilst getting ready for dinner I heard a loud rumble and vibration through the floor. When I asked reception about it, they said that once people were asleep, hot water would not be needed and the boiler would probably not start. Wrong! All through the night at about 40 minute intervals the noise and vibration lasted for about 30 seconds. I must have slept, but, in the morning, I felt as though I had been awake all night. I complained and reception immediately refunded my money; they were clearly aware of the problem. Not good when I had requested a quiet room at the back of the hotel and was hoping to be refreshed in order to race at Silverstone the next day. Apart from this, it's a good hotel and I will stay there again. But not in room 103!

Room Tip: Ask for a room at the back, facing away from the main road, particularly in summer, when you will ne...
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  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lloyd C, Manager at Premier Inn Silverstone, responded to this review, October 26, 2012
I am really sorry that on this occasion your quality of sleep wasn’t as it should have been and you had some issues with your room. This is an issue that I have since looked into a rectified so this will not happen again. I hope that in the morning you where offered a refund for your nights stay under the “Good night Guarantee” and if this hasn’t happened please contact me directly at the hotel so I can action this for you. I hope this hasn’t put you off staying with us again and we look forward to welcoming you back soon.

Kind Regards

Lloyd Cole

Operations Manager
Silverstone Premier Inn
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chester, United Kingdom
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed October 21, 2012

This hotel is situated next to a very busy dual carriageway. The entrance and exit are via a short slip road - not for the faint hearted! We had booked a 2 night stay and had to change rooms after the first night as I had hardly slept due to the constant traffic noise. To be fair, my husband slept through, and it does mention traffic noise on the hotel's website. Our second night was perfect on the "quiet side", so it might be worth asking for this if you book.
The hotel itself was very clean and well equipped and the staff were very pleasant and helpful.
We did pop in to the pub for a drink, but the staff seemed negative and disinterested in the customers, so we didn't stay to eat.

Room Tip: Ask for one on the quiet side of the hotel.
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lloyd C, Manager at Premier Inn Silverstone, responded to this review, October 24, 2012
Dear Helen D
Thanks for taking a few minutes to leave us a review about your recent stay at Premier Inn, Silverstone.
We are sorry that you didn't have a great nights sleep on your first night, that is what Premier Inns are all about.Hopefully that was rectified on the 2nd night of your stay.
We are really please that you found the hotel to be clean and well equipped.Our staff are really happy in their roles here at Silverstone, and it shows when you check in or walk past reception.
Sadly, there is not a lot we can do about the approach to the hotel, lots of people do ring up asking for directions and we always try to let them know that the slip road is a small slip road. However, I hope that this hasn't put you off visiting Silverstone Premier Inn again.

Kind Regards
Lloyd Cole
Operations Manager
Premier Inn, Silverstone.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Exeter, United Kingdom
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 15, 2012

after reading some of the comments , and being a regular Premier Inn user , I was a little worried , but , I had no reason to be concerned , the units and the Green Man pub next door both did a very good job , the food and general feel of both establishments were excellent

  • Stayed October 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lloyd C, Manager at Premier Inn Silverstone, responded to this review, October 24, 2012
Dear fil2-8
Thank you for taking the time to leave some feedback about Premier Inn, SIlverstone.
We are delighted that you had a really good stay and enjoyed a meal at the Green Man.
I will pass your feedback to the manager there.
We look forward to welcoming you back to Silverstone in the future.

Kind Regards
Lloyd Cole
Operations Manager
Premier Inn, SIlverstone.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maidstone, United Kingdom
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 11, 2012

As with most Premier Inns the hotel was clean and comfortable. The reception staff were welcoming and extremerly helpful especialy Sophie & Becky. Despite many poor reviews me and my group could not fault the restaurant (The Green Man). The restaurant accomerdated us, a group of 25 on a reasonably busy Sunday evening and looked after us very well late into the evening. The food was all served in good time and and we could not fault the quality. This hotel and restaurant gives an ideal balance of location and price for a enjoyable stay at the end of a day at Silverstone

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lloyd C, Manager at Premier Inn Silverstone, responded to this review, October 15, 2012
Thank you, Russell L for taking a few moments to write a review about Premier Inn, Silverstone.
We are really pleased that our staff did such a great job welcoming and being helpful to you and your group.

I will pass your feedback to the manager at The Green Man, they will be really pleased to hear you had a good meal there.

We look forward to welcoming you back to Silverstone in the future.

Kind Regards
Lloyd Cole
Operations Manager
Premier Inn, Silverstone.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 9, 2012 via mobile

Been staying at this premier regularly for some time. The helpful staff are always cheerful, always try to help and accommodate. The hotel is always clean. Didn't want to single anybody out for special praise but today Lucy deserves a mention as she has even ironed a shirt for me :)))))).
The Green Man opposite has had some hard criticism in the past sometimes deserving sometimes harsh. But it has to said that since being taken over by Clayton with the support of Andy the standards are fantastic.
Both well worth a visit.

Stayed October 2012, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lloyd C, Manager at Premier Inn Silverstone, responded to this review, October 15, 2012
Thank you, Paul A for taking the time to write a review about your stays at Premier Inn, SIlverstone. We are so glad that you find the hotel clean and tidy and the staff helpful, and we are pleased to welcome you each and every time you stay with us.
We are very lucky with all of our team, they work very hard to make your stay as welcoming and as comfortable as possible. I will pass your feedback about The Green Man to Clayton, they will be delighted to hear your review.
We look forward to seeing you again soon.

Kind Regards
Lloyd Cole
Operations Manager
Premier Inn, Silverstone.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Premier Inn Silverstone

Address: Brackley Hatch | Syresham, Silverstone NN13 5TX, England
Phone Number:
Location: United Kingdom > England > Northamptonshire > Silverstone
Amenities:
Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Silverstone
Price Range (Based on Average Rates): $
Number of rooms: 174
Official Description (provided by the hotel):
Located on the A43 between Towcester and Brackley, close to the M1 and M40. The hotel is ideally situated for Silverstone Race Circuit and is in a great location for exploring Northamptonshire, Oxfordshire, Buckinghamshire and Warwickshire. Locations such as Banbury, Towcester, Northampton, Stratford-Upon-Avon, Milton Keynes and Oxford are all within easy driving distance. For local shops and amenities Towcester and Brackley are just 5 miles away.Our Silverstone Premier Inn has everything you'd expect, incredibly comfy beds in every room and an onsite restaurant. ... more   less 
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Also Known As:
Premier Inn Silverstone Hotel Silverstone

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