The hotel seems very run down. Although being refurbished, there was not much sign of this. Our room had coffee stains up the wall, and the '4 poster' bed was very dusty and the mattress didn't fit. The cushion on the bed was stained and dirty.
The water pressure in the bathroom was very poor, and the shower alternated between a freezing and a boiling trickle. The windows to the room would not shut properly, so it was cold in the room.
The wall were paper thin, and the other guests noisy
The worst thing was being woken at 12:45 am by the guests in the next room having a terrible fight. All I could hear was crying, shouting and swearing, followed by terrible banging which must have been a physical fight, I was too terrified to get out of bed and do anything (no phones in the room), and I was sure someone on reception would come up soon. After the banging there was the sound of a door closing and then quiet. I was hoping to get back to sleep, but shortly there was banging on the door and more shouting, screaming etc. All In all I was awake for about 3 hours, no-one from management came, and we were only on the first floor.
I know the hotel can't be responsible for the behaviour of it's guests at all times, but I can't believe they didn't hear the commotion. When we complained this morning, they just kept trying to find out from us which room it was coming from, which I didn't know.
We didn't pay, and are currently awaiting a call from the manager.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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sorry you had a bad time here but it has just got a new manager and things are looking up
please come and try it again
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.