The service at Kafe Bloc was truly appalling. After I placed my order for coffee and cake, I waited a good 15 minutes before they arrived, separately, and a good few minutes apart. While I was there, the person behind the counter refused to interrupt her telephone call to serve a customer, who, after waiting for some time, became increasingly embarassed and left. I was also ignored when I went to pay my bill. I felt like the invisible man ! This place won't last.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
March 3, 2013
Thank you very much for your valuable feedback. We value all feedback, good and bad, as it enables us to review the way we operate and improve what we do. I'm really disappointed and shocked to see your review, and the poor service you received and witnessed. What you are describing is not in character for any of the staff working at Kafe Bloc and It goes without saying that I want to get to the bottom of this and make sure this never happens again.
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I would also welcome the opportunity to try to restore your faith in our business - please call in again for a coffee and a chat with me.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.