A large party of us went for Afternoon Tea for my mothers 65th birthday. We had to wait ages for a waiter to come to us, when he did he told my mother that they were not expecting us (she had booked in weeks in advance and had been talking to them about numbers up until the day ) and they didn't have anything prepared for us, but they would throw something together, this obviously upset Mum.
Then we the tea finally arrived we were literally left to it and we didn't see another waiter for ages so I was sent to find one so our party could ask for anything else they fancied.
We ordered some bubbly, the waiter poured one glass each then left again, so I had to walk round the table topping everyone up and making sure everyone had what they needed for the rest if the afternoon.
I spent most of my afternoon attending to mums party and looking for staff.
They staff were very nice when I did find them so I wonder if there was a shortage?
I asked to speak to the duty manager away from mum and her guests to explain I was unhappy with the service, he said he would email me but I still haven't heard anything.
Such a shame, the venue is beautiful but the service lets it down hugely.
I won't recommend Fawsley to anyone until things improve!
- Also Known As:
- Fawsley Hall Hotel Fawsley
- Hall Hotel Fawsley
- Hall Fawsley
- Fawsley Hall Hotel
- Fawsley Hall England
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