This is probably the worst hotel we have stayed in for many years. Some of the staff we abrupt, and there was a sense of not giving 2 hoots about giving a decent service. Perhaps this was due to them having to defend the indefensible as I will now report. We were shown up the threadbare carpets to a room that smelt of smoke, as did the corridor. The bathroom looked as if it hadn't been touched for 20 years and the whole room just looked dated and uncared for. We asked to change and were given a larger room which had a similar atmosphere to the first, but at least it did nor smell of smoke. The curtains pelmets were covered in thick dust, the mattress had a plastic incontinence sheet over it, the bathroom was dirty, rust on the shower curtain rail. a plastic sheet curtain, the wash hand basin was coming away from the wall, the toilet roll holder was lose, there was dust and dirt in all the more difficult to clean areas, the shelf next to the basin was sloping, all the fixtures and fittings were very old and looked it. There was no double glazing despite being on the road front, with the market stalls being erected at 5am. The wall paper was scuffed in numerous places. We paid 300 pounds for a double room and a single, for 2 nights; my son could have stayed in our room, but they were going to charge us a full adult price for this [which in itself makes no sense], so we opted to pay a bit more for him to have his own room. The breakfast wasn't bad, but the service was awful e.g. no one removed our plates after we had finished, so ended up doing it ourselves. We arrived back at the hotel late, having been to a wedding to find the bed hadn't even been made! There was no feedback form---perhaps because they fear what they would say.
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- Also Known As:
- Golden Lion Hotel Northallerton, North Yorkshire