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“Valentines” 4 of 5 stars
Review of BEST WESTERN Dower House Hotel & Spa

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BEST WESTERN Dower House Hotel & Spa
3.0 of 5 Hotel   |   Bond End, Knaresborough, Harrogate HG5 9AL, England   |  
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Ranked #1 of 2 Hotels in Knaresborough
Yorkshire
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Valentines”
4 of 5 stars Reviewed July 20, 2014

Although a little late I must say we had a fantastic valentines stay at the Dower House Hotel. The room we were allocated was huge with its own living room. The gym and spa facilities were brilliant, as was the dinner. We had a lovely chat with the chef afterwards in the bar. Nothing was too much trouble during our stay, we even enquired about staying an extra night but unfortunately they were fully booked. Thank you for a fabulous weekend.

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saints42, General Manager at BEST WESTERN Dower House Hotel & Spa, responded to this review, July 26, 2014
Hello and thank you for such lovely feedback, we are all delighted that you enjoyed your time with us over the valentines period, and we look forward to you returning to the Hotel in the future,

Kindest of regards,

Nick Kilmartin,
General Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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413 reviews from our community

Traveler rating
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    69
    52
    19
See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (93)
Date | Rating
  • English first
  • French first
  • Any
English first
Manchester, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed July 13, 2014

Arriving on a Friday afternoon for a two night stay we were greeted by a very friendly receptionist & check in was straight forward. On arriving at our room I should of demanded a different room or left the hotel but we were due to meet friends & don't know the area, the room at a cost of £243.00 room only for two nights was a joke there was mould on the ceiling the wallpaper was peeling off, the bottom of the bath was badly stained the blinds were broken so light drenched in from a very early hour, the sofa had a loose cover throw type thing on it cheap & nasty but the cover was only there to hide a badly stained sofa, which begs the question why not just remove the sofa? the water was never more than lukewarm & the shower was more of a trickle than a shower. That night we ate in the hotel restaurant the starters were ok no more but the lamb main course was quite the most horrible thing I have ever tasted, upon my complaint I was told that the waiter was 'surprised' because he had sold 8 portions & no-one else had complained. On retiring that evening the bed was completely worn out on one side the springs had gone, so using a spare duvet I rolled it up to give the mattress some lift. On leaving the hotel on Sunday I told the receptionist all my complaints to which she advised me that the manager wasn't there but she would get him to ring me & confirmed my HOME telephone number, the manager did ring 20 minutes after we left we live 2 hours away & were not travelling by rocket. As a business couple we have fitters working all over the country & have used Best Western Hotels many times & never had a problem as bad as this but we will think twice about using the company again, in short the hotel is very very tired & desperately needs a little bit or a lot of love, an expensive depressing place.

  • Stayed July 2014, traveled as a couple
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saints42, General Manager at BEST WESTERN Dower House Hotel & Spa, responded to this review, July 26, 2014
Thank you for taking the time to discuss your experience further with me this week, I do hope that I have restored your faith in the Dower House and we look forward to welcoming you back in the very near future,

Kindest of regards,

Nickj Kilmartin,
General Manager.
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Binningup, Australia
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 10, 2014

We had a very comfortable stay in this hotel and spa very close to the centre of Knaresborough.
We were lucky enough to be there during the annual bed race and had a great view of the fun from the garden of the hotel. There is plenty of parking space and it is only a short walk to the market place, the River Nidd and Mother Shipton's cave and other attractions. Harrogate is a very short drive or train ride (8 minutes) away. The hotel, spa facilities and restaurant are fine and the cost is reasonable - use of the spa facilities is included. We would definitely stay there again.

Room Tip: ASk for a garden view
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  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saints42, General Manager at BEST WESTERN Dower House Hotel & Spa, responded to this review, July 13, 2014
Many thanks for your fantastic feedback, we are delighted that you enjoyed your visit to the hotel during the bed race weekend, which was truly amazing, and we do hope to see you again very soon,

Kindest of Regards,

Nick Kilmartin,
General Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hartlepool, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed June 29, 2014

Stayed for a weekend at the hotel. Reception staff and restaurant staff were very friendly and chatty - no complaints at all. The room was clean and had everything needed, although no little extra touches, bearing in mind that the cost was quite expensive. Bed comfortable and had a good night's sleep. Shower very disappointing, not much water pressure at all. Breakfast was adequate, although, again, nothing special. We did eat in the restaurant one night which was absolutely lovely and 2 course meal was good value for money as everything was well cooked and tasty. Hotel is in the centre of Knaresborough so nice and handy for town centre, pubs etc. The hotel is next to a busy road but could not hear this from our room so did not interfere with our stay. Overall, hotel was good and met all of our needs. It is a three star hotel and I would agree with this, however, feel that it was a bit pricey for a bed and breakfast rate.

  • Stayed June 2014, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saints42, General Manager at BEST WESTERN Dower House Hotel & Spa, responded to this review, July 13, 2014
Hello, and many thanks for feedback on TA and for your lovely comments regarding the staff here, may I take this opportunity to offer my apologies regarding the pressure of your shower, this is an issue that has been identified and will be rectified shortly, your feedback is vital to us as we genuinely do action any issues that are reported to us, once again many thanks and we do hope to see you return in the future,

Kindest of Regards,

Nick Kilmartin,
General Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
wirral
Top Contributor
70 reviews 70 reviews
20 hotel reviews
Reviews in 42 cities Reviews in 42 cities
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed June 23, 2014

Used to stay regularly when working , and this was second visit with my wife. Firstly on arrival it was nice to be recognised by the receptionist, who had allocated us one of thier best rooms (28) though it is furthest from reception. Its better to be at the back of the hotel rather than the front due to traffic noise. Room was spot on, as was the dinner , three courses for £24.95, well cooked and presented by polite and attentive staff.
However it was the following morning when a couple of things went awry. My fried egg at breakfast was cooked solid , and the field mushroom was cold. Now I know that this is not the norm, but anyone who was here for the first time, would have not been impressed. Breakfast is normally excellent , and cooked breakfast is direct from the kitchen, none of those terrible attempts to stage a hot buffet ! But it was shortly before we left that really irritated me. One room maid had already knocked at our door, and we told her we would leave in 20-30 mins. Then only 2 or 3 mins later a second maid just burst in without knocking, bearing clean linen. Not good ! I might have been starkers ! So I am only awarding three stars this time when my previous reviews have been 4 or 5.. I have since had an email apology from the manager.
We still expect to come back here again however.

Room Tip: Rooms away from the front are quieter, eg 20 to 28
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  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saints42, General Manager at BEST WESTERN Dower House Hotel & Spa, responded to this review, June 27, 2014
Hello again, as discussed in our emails the issues that you did bring to our attention have been dealt with and we thank you for that feedback, we are delighted that you will be returning to the hotel in the future and we sincerely look forward to welcoming you back,

Kindest of regards,

Nick Kilmartin,
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chesterfield, United Kingdom
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed June 22, 2014

Just got back from a weekend in the lovely town of Knaresborough.The Dower house is well situated just a short walk from the town centre.It is a little dated, but the friendly helpful staff more than make up for it.We had a small problem with our room, the receptionist was very helpful and offered to change rooms for us.The breakfast is very good with lots of choice We used the spa a few times and found this excellent. We will definitely stay again.

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saints42, General Manager at BEST WESTERN Dower House Hotel & Spa, responded to this review, June 27, 2014
Hello, and many thanks for your feedback it is very much appreciated and thank you for your kind words regarding the staff, your comments have being forwarded to all concerned, we genuinely do care about our guests at the Dower House Hotel & Spa and we are delighted that you enjoyed your time with us, we look forward to welcoming you back,

Kindest of regards,

Nick Kilmartin,
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Dower House Hotel & Spa

Address: Bond End, Knaresborough, Harrogate HG5 9AL, England
Phone Number:
Location: United Kingdom > England > Yorkshire > North Yorkshire > Harrogate > Knaresborough
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Knaresborough
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN Dower House Hotel & Spa 3*
Number of rooms: 29
Official Description (provided by the hotel):
BEST WESTERN Dower House Hotel is as full of character as it is convenience, when you're not enjoying a good nights sleep, you can relax in our recently refurbished Imagine Health & Spa with a swim, treatment or work out.You'll not only enjoy the sights and sounds of the traditional market town of Knaresborough, but also the opportunity to take in beautiful river walks and historical landmarks such as Mother Shiptons Cave and the Castle ruins ... more   less 
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Also Known As:
Best Western Dower Hotel
Best Western Knaresborough
Knaresborough Best Western
BEST WESTERN Dower House Hotel & Spa Knaresborough, Yorkshire

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