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“Very Enjoyable Stay” 4 of 5 stars
Review of BEST WESTERN Dower House Hotel & Spa

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BEST WESTERN Dower House Hotel & Spa
3.0 of 5 Hotel   |   Bond End, Knaresborough, Harrogate HG5 9AL, England   |  
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Ranked #1 of 2 Hotels in Knaresborough
Chesterfield, United Kingdom
Level Contributor
28 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
“Very Enjoyable Stay”
4 of 5 stars Reviewed June 22, 2014

Just got back from a weekend in the lovely town of Knaresborough.The Dower house is well situated just a short walk from the town centre.It is a little dated, but the friendly helpful staff more than make up for it.We had a small problem with our room, the receptionist was very helpful and offered to change rooms for us.The breakfast is very good with lots of choice We used the spa a few times and found this excellent. We will definitely stay again.

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saints42, General Manager at BEST WESTERN Dower House Hotel & Spa, responded to this review, June 27, 2014
Hello, and many thanks for your feedback it is very much appreciated and thank you for your kind words regarding the staff, your comments have being forwarded to all concerned, we genuinely do care about our guests at the Dower House Hotel & Spa and we are delighted that you enjoyed your time with us, we look forward to welcoming you back,

Kindest of regards,

Nick Kilmartin,
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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442 reviews from our community

Traveler rating
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    73
    56
    22
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (100)
Date | Rating
  • English first
  • French first
  • Any
English first
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed June 18, 2014 via mobile

another visit to my favorite hotel. Stunning welcome, as always. Excellent hotel at an excellent price with the bonus of a pool and spa onsite. Lucky to get one of the "old" rooms in the old part of the house. I prefer these character rooms. I know the rooms at the back have less road noise, but always head this way..rooms 3 and 5 win for me. I like the character bar, and the lounge is great for lazing about!. Free WiFi makes it ideal for remote working too. Always a good breakfast, but I always eat out in the local curry house so can't comment on the evening meals. Staff always do their best to help, and any older "dated" rooms are being refurbbed one by one, so the number of travellers moaning about rooms quality should go down. Knocks Premier inn into a cocked hat, and it's cheaper.. no brainer . Knaresborough is a truly beautiful town.. and perfectly placed for touring York and Harrogate. Close to Leeds Airport too..

look forward to going back "home" to my favourite hotel.

  • Stayed June 2014
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saints42, General Manager at BEST WESTERN Dower House Hotel & Spa, responded to this review, June 19, 2014
What a fantastic review, many thanks we really do appreciate you positive feedback, and as you stated we are chipping away at the rooms one by one so we have a much more enhanced product to be proud of. The team are delighted that we delivered to your expectations, and next time you are here let us know as our chef's will create an amazing curry for you in house !!! we look forward to welcoming you back to the Hotel in the future,

Kindest of Regards,

Nick Kilmartin,
General Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Teignmouth Devon England
Level Contributor
151 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
4 of 5 stars Reviewed June 13, 2014

This hotel is lovely. It is old and beautiful with experienced and helpful staff. We arrived here after a long journey from Scotland and just relaxed, the moment we got into our room (which was super). We enjoyed dinner in, and were looked after by Monica. We studied the menu carefully, and it was with difficulty we made our choices. We wanted everything! In the end, after a beautiful prawn starter each, my husband had Confit of pork belly and for me, Crispy Polenta cake with buttered spinach, sautéed mushrooms and a poached egg. I am not a vegetarian, but sometimes the "veggie" menu is so good, I have to partake. This was one of those times and it was a fab meal. "Yorkshire portions" filled us up; we had no room for dessert! The food was lovely. Super breakfasts. We stayed for two nights and sadly dragged ourselves away to travel to our home in Exeter. We enjoyed our time in the hotel. Knaresborough is wonderful. The staff in the hotel are so approachable, knowledgeable and friendly that we are returning (with family in tow) in August! Yippee!

Room Tip: We had room 3, which was excellent. Did not see any others.
See more room tips
  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saints42, General Manager at BEST WESTERN Dower House Hotel & Spa, responded to this review, June 16, 2014
Hello, what a fantastic review and many thanks for that, we are absolutely thrilled that you enjoyed your time here at the hotel and your kind words regarding the staff have been forwarded to all concerned, it really does make a difference to receive such positive feedback and we all look forward to your return in August,

Kindest of Regards,

Nick Kilmartin,
General Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nottingham, United Kingdom
Level Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed June 10, 2014

A two night stay for three adults in rooms 21 and 22. First impressions were that the hotel was somewhat faded and past it's best but the bedrooms were actually large and comfortable and bathrooms had clearly had some recent renovation. The bedrooms perhaps needed some further upgrading but the bedding was clean and fresh and noise levels very low. The provision of tea, coffee etc in the rooms was more varied and more generous than in many hotels. Carpets in corridors were frayed and potentially dangerous but work was in hand to replace them. The dining room has been renovated and provided a pleasant environment for breakfast with tables well spaced and no background music; a huge plus. Breakfast was good with hot options served fresh from the kitchen rather than lukewarm from a buffet. Overall an enjoyable stay not least because of the unfailingly cheerful, helpful and friendly staff.

  • Stayed June 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saints42, General Manager at BEST WESTERN Dower House Hotel & Spa, responded to this review, June 11, 2014
Hello and many thanks for your kind feedback, we strive hard to exceed guests expectations at all times and your comments are very important to us, thank you for your lovely words regarding the staff which is much appreciated, and we certainly look forward to welcoming you back,

Kindest of Regards,

Nick Kilmartin,
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Spalding, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed June 8, 2014

We stayed for 2 nights. The Reception Staff were very welcoming and polite. Being Best Western Reward Card holders, we were given a free room upgrade. I dread to think what the other room would have been like. Room was very tired and dated. Mould around the bath, stained carpets and unpainted filler on walls and ceiling were a few of the easily improvable cosmetic items. The ruffled carpet in the corridor near our room was a health and safety hazard.
The pool and spa area was good and well maintained. The best part of the hotel.
We didn't eat at the hotel as the evening menu was very restricted with - 2 fish, one chicken and one veggie choice only.
Breakfast for us was good, but we were surrounded by other people who were complaining about the wait and the quality of the food. The table next to us were told that it was a new chef that day, but it would appear that that chef couldn't even produce decent poached eggs They were more like hard boiled rubber, swimming in water.
As a guest, it is not good to come into the restaurant and see the list of guests with a star next to one room number and a comment of "Previous complaint - please look after".
The staff try hard but are struggling with a very poor hotel.
We have stayed in several Best Western Hotels over the years and have always been impressed, that is up until this one! We won't be coming back.

  • Stayed June 2014, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saints42, General Manager at BEST WESTERN Dower House Hotel & Spa, responded to this review, June 9, 2014
Thank you for your time in reviewing the Best Western Dower House Hotel & Spa, we are all extremely disappointed that we did not exceed your expectations, we take on board all of your comments and we will be addressing internally as a priority.

I will be contacting you directly, but may I take this opportunity to apologise for your experience and we do hope that you would consider returning to the hotel in the future,

Kindest of Regards,

Nick Kilmartin,
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
bude
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed June 3, 2014

We stayed over night for a wedding in may. This hotel is clean, well decorated and has friendly staff. We had a comfortable stay. My 2 year old daughter cut her foot at the side of the swimming pool and the guys in the leisure centre were absolutely fabulous. My only criticism and the reason I cant give an excellent is that it was all extremely disorganised, waiting around to be greeted and checked out, no one at the bar. Such a shame as everything else was lovely.

  • Stayed May 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saints42, General Manager at BEST WESTERN Dower House Hotel & Spa, responded to this review, June 6, 2014
Thank you for your feedback, we are delighted to hear that you found the staff and hotel lovely and that you enjoyed your stay, we apologise if check in was a little slow on arrival but I do hope the remainder of your visit made up for this shortfall,

Kindest of Regards,

Nick Kilmartin,

General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Dower House Hotel & Spa

Address: Bond End, Knaresborough, Harrogate HG5 9AL, England
Phone Number:
Location: United Kingdom > England > Yorkshire > North Yorkshire > Harrogate > Knaresborough
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Knaresborough
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN Dower House Hotel & Spa 3*
Number of rooms: 29
Official Description (provided by the hotel):
BEST WESTERN Dower House Hotel is as full of character as it is convenience, when you're not enjoying a good nights sleep, you can relax in our recently refurbished Imagine Health & Spa with a swim, treatment or work out.You'll not only enjoy the sights and sounds of the traditional market town of Knaresborough, but also the opportunity to take in beautiful river walks and historical landmarks such as Mother Shiptons Cave and the Castle ruins ... more   less 
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Also Known As:
Best Western Dower Hotel
Best Western Knaresborough
Knaresborough Best Western
BEST WESTERN Dower House Hotel & Spa Knaresborough, Yorkshire

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