We were part of a small party of adults who had stayed here for the last three or four years for the New Year package, and we had stayed here with them for the first time last year.
Last year's stay at some £350 each was quite disappointing: problems with the room heating/hot water, shabby rooms, poor views which they can't really do much about, and poor New Year entertainment. For example we went to play games after a very nicely cooked and presented meal as the disco entertainment was poor to terrible, and only came back to the restaurant to see New Year in after which, like most others there, we went to bed at 12.30. To be fair the manager was poorly and away from the hotel so someone stood in but even so the rooms our party used (superior and ordinary) needed updating and a overhaul as did the disco.
This year was as different again and points to note were an updated room with good quality and nice décor, no damage to fittings and adequate room facilities. Public areas were comfortable with real log fires and nice walks by the river, into town and a good bus service to Harrogate. On the down-side our room shower needed more power and fitting independently of others on the landing, there was initially no soap or shower cap and the beds (disappointingly two doubles pushed together rather than a king size) was soft and lumpy with only two standard sized pillows per person. The manager personally welcomed arriving guests and was very visible and accessible the whole time, the food was superb although like many hotels there was too much of it and we were disappointed not to eat it all as it was so tasty, the disco DJ entertainment was the best I've experienced for many, many years - he had the guests dancing from the first record to past 1.30 when we went to bed shattered!
Even local people had booked to attend the New Year event so that means a lot to me. We've booked 5 rooms and another guest re-booked 18.
The staff from room service to bar to restaurant were superb as they were last year. Training prep-talks were done before each evening meal, welcome reception drinks and canapés, mulled wine, home-made shortbread, clematines and lunch time meal-deals - fantastic!!
Well done 'team Dower House' and we'll see you for New Year later this year. Best Western - get some new beds and better showers please to support the hard work your hotel staff do to please customers and bring them back year on year!
We've only had rooms in the 20 - 26 part of the hotel so can't say really.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear Tim C
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It was a pleasure having you join us for the New Year celebrations this year and indeed back to the Dower House.
Thank you very much for taking time to write about your stay. We are delighted to read that you thoroughly enjoyed your time with us.
From all of us here at The Dower House, Happy New Year and we very much look forward to the opportunity to welcome you back in the near future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.