On a wet Sunday en route through the Dales, two friends, my wife and myself felt peckish. We went in to the small but pleasant Herriot's House Cafe in Hawes. We were the only customers and the friendly lady behind the counter came quickly to take our order. We ordered the excellent homemade soup special and a big pot of Yorkshire tea. So far so good.
By now a few customers had entered and were preparing to make their choices from the varied menu. Mean while we had all given way to the temptation of the delicious looking homemade fruit cake and Wensleydale cheese. The friendly lady who initially served us had disappeared so I attempted to go and order from a man, presumably one of the owners,standing at the counter. Big mistake!! In a scene akin to Fawlty Towers he abruptly told me to sit down: he would come and take our order. Four rather stunned customers sat until he came to remove our soup dishes.No mention of the fruitcake, so assuming the role of Oliver Twist I stood up again asked politely if we might have two pieces of cake to share. His reply was worthy of Basil Fawlty: "There are other people waiting to be served, you know". The cake had lost its appeal and one of the group went to pay the bill.
By way of explanation our friendly waiter having taken our money told us, that he hoped we realised there were other customers and a bit of a traffic jam in the kitchen. And there is me thinking more customers paying good money make for a happy atmosphere in a cafe!! I politely pointed out that we had simply requested a couple of pieces of fruit cake sitting on the dresser right behind us and were not being pushy or attempting to interfere with his service of the handful of other customers. "But you approached the counter" he responded accusingly. Errr ..have I missed something here?? At this point the females in the group had a word or two to say about the service
We all left the cafe feeling somewhat at a loss although we will always remember our holiday for the first stop we made in Hawes. It is a great shame really: the soup was great and the homemade cakes looked very inviting but the service from this one individual was downright bizarre. Whatever happened to 'The customer is always right' and 'Keep Calm and Carry On'? However we will happily go to this cafe again unless the man is serving. In that case we will find somewhere more welcoming like a morgue or a dental surgery.
We are all respectable, peaceable retired folk not prone to complain. However in view of the grumpy service received I felt compelled to write a review for Tripadvisor. This is the first one I have left which has a substantially negative side to it.
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