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“Basil Fawlty is alive and living in Hawes” 3 of 5 stars
Review of Herriot's Kitchen

Herriot's Kitchen
Main Street, Hawes DL8 3QW, England
+44 (0)1969 667536
Website
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Ranked #2 of 21 Restaurants in Hawes
Certificate of Excellence 2014
Price range: $5 - $10
Cuisines: English
Dining options: Lunch, Breakfast, Reservations
Restaurant details
Dining options: Lunch, Breakfast, Reservations
Hull, England
Senior Contributor
29 reviews 29 reviews
12 restaurant reviews
Reviews in 19 cities Reviews in 19 cities
29 helpful votes 29 helpful votes
“Basil Fawlty is alive and living in Hawes”
3 of 5 stars Reviewed October 17, 2011

On a wet Sunday en route through the Dales, two friends, my wife and myself felt peckish. We went in to the small but pleasant Herriot's House Cafe in Hawes. We were the only customers and the friendly lady behind the counter came quickly to take our order. We ordered the excellent homemade soup special and a big pot of Yorkshire tea. So far so good.
By now a few customers had entered and were preparing to make their choices from the varied menu. Mean while we had all given way to the temptation of the delicious looking homemade fruit cake and Wensleydale cheese. The friendly lady who initially served us had disappeared so I attempted to go and order from a man, presumably one of the owners,standing at the counter. Big mistake!! In a scene akin to Fawlty Towers he abruptly told me to sit down: he would come and take our order. Four rather stunned customers sat until he came to remove our soup dishes.No mention of the fruitcake, so assuming the role of Oliver Twist I stood up again asked politely if we might have two pieces of cake to share. His reply was worthy of Basil Fawlty: "There are other people waiting to be served, you know". The cake had lost its appeal and one of the group went to pay the bill.
By way of explanation our friendly waiter having taken our money told us, that he hoped we realised there were other customers and a bit of a traffic jam in the kitchen. And there is me thinking more customers paying good money make for a happy atmosphere in a cafe!! I politely pointed out that we had simply requested a couple of pieces of fruit cake sitting on the dresser right behind us and were not being pushy or attempting to interfere with his service of the handful of other customers. "But you approached the counter" he responded accusingly. Errr ..have I missed something here?? At this point the females in the group had a word or two to say about the service
We all left the cafe feeling somewhat at a loss although we will always remember our holiday for the first stop we made in Hawes. It is a great shame really: the soup was great and the homemade cakes looked very inviting but the service from this one individual was downright bizarre. Whatever happened to 'The customer is always right' and 'Keep Calm and Carry On'? However we will happily go to this cafe again unless the man is serving. In that case we will find somewhere more welcoming like a morgue or a dental surgery.
We are all respectable, peaceable retired folk not prone to complain. However in view of the grumpy service received I felt compelled to write a review for Tripadvisor. This is the first one I have left which has a substantially negative side to it.

  • Visited October 2011
    • 4 of 5 stars Value
    • 2 of 5 stars Atmosphere
    • 2 of 5 stars Service
    • 4 of 5 stars Food
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
herriotskitchen, Owner at Herriot's Kitchen, responded to this review, October 21, 2011
It is unfortunate that this review should tarnish our excellent track record, as our previous reviews reflect.
Running a small business in these sometimes difficult times, will on occasions leave us stretched, as happened at this time. Dealing with an influx of sometimes demanding customers in a short space of time, all with differing needs, can detract from the normal smooth running of the café.
We were glad the quality of the food has been recognised and hope that they come back for us to prove that our service can be to the same high standard.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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87 reviews from our community

Visitor rating
    65
    15
    3
    2
    2
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Sandown, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
“A real gem if a restaurant in this beautiful village”
5 of 5 stars Reviewed October 12, 2011

We were happy to find Herriots when we extended a short holiday in the Dales on an unexpectedly busy weekend. We were more than happy when we sampled Liz's cooking at breakfast. And after a day on the fells we were blown away by dinner. To find food like Liz's in the quiet surroundings of Hawes is amazing and we only hope their business thrives as we want to return.

  • Visited September 2011
    • 4 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Mexico
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Herriots Cafe”
5 of 5 stars Reviewed October 5, 2011

In September, I traveled to the Yorkshire Dales with 16 other friends. I had the luck to eat breakfast, lunch, tea and dinner at Herriots Cafe. Each meal was among the best food I have had the pleasure to enjoy when traveling in the UK. Liz Payne is a gifted chef. Thank you, Liz, for some memorable meals.

  • Visited September 2011
    • 5 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nottingham, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Delicious!”
5 of 5 stars Reviewed September 25, 2011

Went to Harriots when we stopped there the first time in June, then stopped for a weekend in August. The food both times was absolutely faultless. Liz takes on board what you do / don't like and, when she has a very fussy eater like me to accommodate, adapts her meals and hits the mark every time! Absolutely delicious!

  • Visited August 2011
    • 5 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
“Excellent food, simply but superbly cooked and served ... best in the area!”
5 of 5 stars Reviewed August 8, 2011

We have eaten in many Wensleydale establishments over the past 10 years, mostly good, substantial food (usually too substantial!) but lacking finesse and professional standards of service. When Herriots' new owners started in spring 2011, we noticed an immediate difference on a regular afternoon coffee visit - an extra quality and subtlety in the food and service - superb soup, perfect handmade biscuits with hot drinks, extra good cakes and homemade preserves to die for! We met the new owners, Liz and Glenn, and immediately realised from their past professional experience that we would be in for a treat so begged to be allowed to go for dinner if and when they could manage it (they run the B+B so start with breakfast then cater for the cafe all day, enough of a challenge without evening meals!) We were not disappointed and were allowed to join the residents for dinner the following Saturday evening. A pleasant house wine, potted salmon, chicken in a delicious sauce with impeccable vegetables, followed by melt-in-the mouth brownie + ice cream (for my husband) and the most divine lemon posset I have ever eaten (and I have eaten everything and everywhere for the past 50 odd years). It was not a sophisticated restaurant meal - just a first class dinner cooked and served by talented professionals, whom we are lucky to have in Hawes. Long may they flourish (and keep making lemon posset!!) here in Wensleydale.

  • Visited July 2011
    • 4 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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