Stayed at The Bay in January, got my family together with partners for my birthday. On arriving in a beach house we soon had a knock at the door and a gas man came to fix a leak... we were supposed to be meeting the family in Filey... after about an hour he left to return with a park employee.. we had to move lock stock and barrel.. safer I assume no problems with that " we will refund your early and late check in money" we were told. we missed meeting the family as it was by now pitch black. On Saturday morning (we had decided to go out for lunch after missing tea the night before) No bolier so not hot water eventually a man came and fixed it but we had missed going out for lunch. On Monday, late check out day, we were awoken by a massive crane rumbling past along with the shouts of workmen,, could have got up early and gone home, when I dropped the key off and mentioned the refund I was told " we will get someone to call you" Still waiting for that. I emailed them and Hoseasons who had the decency to reply The Bay didn't, a week later I emailed again, they claimed not to have received either my or Hoseasons email and they would get to me.... still waiting... To their credit Hoseasons refunded my deposit to date, 3 weeks later, no contact from The Bay (I sent them another email from a different email address asking about prices and surprise surprise they got that one!!!)
In this day and age you would think they would be bothered about customer care... no they are bothered about taking your money tho...
I really cannot stress enough the park is lovely and if you don't have a problem I am sure you'll have a nice time but if you have any problems don't expect any help... they washed their hands of us as soon as we drove out
- Official Description (provided by the hotel):
- Whether you are looking for a relaxing break or an action packed getaway a holiday at The Bay Filey will not disappoint. Set amongst peaceful parkland, woodland and meadows and fronting miles of beautiful sandy beach, The Bay Filey is a prestigious, award winning development of traditionally constructed holiday cottages and apartments and New England style Beach Houses.A holiday at The Bay Filey is ideal for families, couples or more senior holiday makers with plenty to do on site and further afield. For those seeking a leisurely break you can enjoy a stroll along the wide sandy beach or follow the trail through our meadow and around the fishing lake. For something more adventurous why not try some of our Hoseasons Go Active activities or if you want to venture further afield you are within an hour of York, Leeds and Hull and the North York Moors are on our doorstep! ... more less
- Also Known As:
- The Bay Hotel Filey
- The Bay Filey, England