We checked in straight away but then had to wait approx 10 mins to be shown to our room which was an avoidable wait as the lady was stood at reception with nothing to do whilst we were waiting. The man who escorted us carried our bags and showed us around the room which was a good service but would have been better without the wait.
The room was large with a lovely view. Bed was comfortable. The room was very hot but then in the walk in wardrobe through an adjoining door it was freezing! The bathroom was a little dated but fairly large. Selection of magazines in the room again a nice touch.
Pre dinner drinks in the bar is a very pleasant setting and service was very friendly. We were brought some free canapes in the bar. My meal was excellent unfortunately my wife's was average which as the hotel claims to pride itself on its food was very disappointing.
On checkout there was an enormous queue so we went for a short walk around the grounds. When we did get the bill later I had been charged for a bottle of wine which was included in our package. I asked for this to be removed which lead to a 5 min phone conversation whilst the receptionist checked with the office as she clearly did not believe me that it was included. When the wine was belatedly taken off the bill she made out as though it was being done as a favour!
Overall some aspects were excellent others average. If service and food can become more consistent I would consider staying again, but based on our experience I wouldn't.
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