Arriving at this hotel it seemed a very pretty building in a lovely village, but the charm wore off the minute I entered the hotel. There is no reception and no signs to tell you there is none. So by elimination I was forced to go into the public bar, trailing my suitcase, at which point everyone stopped what they were doing and turned to stare at me, and my mother and niece who were behind me with their suitcases. I said I couldn't find the reception and the sullen dark haired barmaid said there was none, that we should take a seat and she would be right with us. This seemed OK so we took a seat and waited. About five minutes passed, and she was not with us, so I went and waited until she finished serving beer to a customer and asked her how long she would be. She looked annoyed and said "please take a seat I'll be with you in a minute". Another five minutes or more passed while we continued to watch her pouring pints for her locals and chatting and joking with them. At this point my mother decided to have a go, and so went and asked a young blonde waitress for help. She looked surprised we had been left sitting with no service and immediately got on it, so that we soon had our rooms. If we had left it to the dark haired sullen barmaid I'm sure we could easily have been waiting forty five minutes or more. We had two rooms that were OK, but whoever designed them had clearly spent more time thinking about appearance than practicality, so that my mother's shower was hard for her to use, and mine was simply broken, so that I had to take a cold shower in the morning. After I had taken a breath and braved this I then discovered another nice Finch Hatton Arms touch, which was that my bedroom window gave directly onto a fire escape that other guests were using as a smoking spot. I couldn't be bothered to complain, but I decided I would let the manager know about the shower so that it could at least be fixed for the next guest. When I found him it turned out he already did know, and wasn't particularly bothered. He just shrugged and went on about his business, without even apologising. I know service is often an alien concept in England, but this place is taking the proverbial.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.