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“Not as bad as made out!” 3 of 5 stars
Review of The St. James' Hotel Grimsby

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The St. James' Hotel Grimsby
3.0 of 5 Hotel   |   St. James Square, Grimsby DN31 1EP, England   |  
Hotel amenities
Ranked #4 of 6 Hotels in Grimsby
Stockton-on-Tees, United Kingdom
1 review
“Not as bad as made out!”
3 of 5 stars Reviewed July 5, 2014

We stayed for one night as we were attending a family gathering. We haad booked into this hotel along with other family members. After reading some of the reviews we were a bit worried about stopping here. All I can say is that i had nothing to fear, this hotel even though does look a little outdated was really friendly and nice!
We had a good nights sleep and no noise disturbance (expected on a Saturday night) and a really nice view across the church. We are planning on stopping here again!
Only thing i would make a change to is that the Bar staff could maybe smile when serving you etc

  • Stayed June 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PEG80, General Manager at The St. James' Hotel Grimsby, responded to this review, July 8, 2014
Dear Guest
Thank you for your review regarding your stay at the St James Hotel.
I can appreciate that the hotel does need a upgrade, but we have done small project by giving the bedrooms and the public areas a soft up grade.
We always try to make a good impression and ensure that all guests get the best service. I will speak to the bar staff regarding the comment you made to ensure that I do not have future guests feel the same as you have done.
I thank you for the review and I hope I can look forward to welcoming you back to the St James hotel.
Kind regards
Paul Grantley
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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258 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Preston, United Kingdom
Top Contributor
52 reviews 52 reviews
19 hotel reviews
Reviews in 27 cities Reviews in 27 cities
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed July 1, 2014

We stayed at this hotel for one night last weekend so that we could attend our friends' son's wedding. It was the hotel chosen by the organisers for all the non-local guests. We tried to keep an open mind after reading some of the more negative reviews. True, the hotel looked rather care worn and in need of a general upgrade. Our room was clean, bathroom likewise with nice toiletries and just enough towels. There were facilities for making hot drinks. However the furnishings were very dated. The room overlooked the garden area at the front of the hotel with the church opposite. On our return later in the evening, there was no escaping the noise from inside and outside the hotel. The pathway in front of the hotel seemed to be a public shortcut. Inside the hotel there was a jazz band playing and the sound carried up through the building. The worst thing though was the bed. It was soft in a bad, worn out way and for us, made sleep very difficult. If the bed had been more substantial and the night's sleep better, then we could have forgiven all the other shortcomings of the hotel. The breakfast was fine. It was a little short on fruit options, but that's just a personal preference. I would not recommend this hotel unless you are the sort of person who can sleep on a clothesline.

Room Tip: Ask for a room at the back to avoid the noise from people walking along the footpath.
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  • Stayed June 2014, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PEG80, General Manager at The St. James' Hotel Grimsby, responded to this review, July 8, 2014
Dear Guest
Thank you for your review regarding your stay at the St James hotel.
The hotel has been established since 1972 in the heart of Grimsby and I can appreciate that the hotel does need up grading, but on saying this we are given the hotel a soft upgrade, but as you can imagine that we can only do this in stages because of the hotel been 125 bedrooms. The hotel is always busy right through the year so only doing a small section does not show the full extent of the progress we are doing.
The hotel is situated in the Town centre of Grimsby, which overlooks the Grimsby Minster, with the lovely square (Garden) which is the mean areas to the town and unfortunately does not belong to the hotel. The pathway is a direct route for all people to come and go in and out of the town centre which again is out of the hotels control.
Again thank you for your review and I hope I can look forward to welcoming you back to the hotel in the future.
Kind regards
Paul Grantley
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Redruth, United Kingdom
Contributor
12 reviews 12 reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed June 29, 2014 via mobile

Tired dated rooms but kept clean,hallways tired and dated noisy if in one of the rooms over looking the church with people going to and fro from the pubs and clubs late at night and into the Early morning , staff are disinterested in the service given And rather talk to each other than the guest's








  • Stayed June 2014
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PEG80, General Manager at The St. James' Hotel Grimsby, responded to this review, June 30, 2014
Dear Guest
Thank you for taking the time to review our hotel. I would like to apologise for the service you received during your stay. Your feedback is extremely important to us and the issues you experienced will certainly be addressed. Thank you once again
Kind regards
Paul Grantley
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kingston-upon-Hull, United Kingdom
Top Contributor
53 reviews 53 reviews
24 hotel reviews
Reviews in 27 cities Reviews in 27 cities
79 helpful votes 79 helpful votes
2 of 5 stars Reviewed June 28, 2014 via mobile

First impressions driving up aren't great it looks like a 70s trusthouse forte!
Entering the hotel it doesn't get any better when you go in garish carpets brick wall corridors and actual keys for your door! No key cards!
The room was highly disappointing Woodchip paper on the walls a hideous faux leather headboard and lots of brown! The bathroom was also dated with a bright red toilet seat!!! Considering the state of the rooms the maid had tried their best and at least it was clean!! Had a huge problem with the bed everytime we turned over the mattress springs were 'pinging' away!
Breakfast was acceptable although as a vegetarian I was alarmed to see only one pair of tongs for use which were being used for bacon and hash browns. The hash browns are labelled on the menu but how can they be if they're contaminated with bacon!!!
Overall the worst hotel I have stayed in for around 5 years! Can't believe hotels are allowed to get in this state in the first place to be honest! Just gives the current owners the highest mountain to climb!

  • Stayed June 2014
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PEG80, General Manager at The St. James' Hotel Grimsby, responded to this review, June 30, 2014
Dear Guest
Thank you for taking the time to review our hotel. I would like to apologise for the issues you experience during your stay. Your feedback is extremely important to us and the issues you experienced will certainly be addressed. Thank you once again
Kind regards
Paul Grantley
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Market Rasen, United Kingdom
Senior Contributor
38 reviews 38 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed June 28, 2014

Thank you to Sue and all the staff that looked after us for the 49 rooms booked for our daughters wedding party which stayed after the reception at Laceby Manor. Also thanks to TJ coaches that provided the transport. Value for money with great service and a great breakfast. Thanks for everything

  • Stayed June 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PEG80, General Manager at The St. James' Hotel Grimsby, responded to this review, June 30, 2014
Dear Guest
Thank you for your review regarding your stay at the St James hotel. I am so please to read that everything was dealt with and Sue ensured that you was looked after.
Thank you once again for your comments.
Kind regards
Paul Grantley
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed June 27, 2014

I was lucky enough, judging by the reviews, not to stay here. A couple of work colleagues did stay here and as I was staying in Cleethorpes decided to have a meal in the hotel restaurant. The table service was fine but to wait 45 minutes for fish and chips was a bit much certainly as the restaurant was half empty, and when it did arrive I was not impressed I've had more filling frozen meals. Not worth it.

  • Stayed June 2014, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PEG80, General Manager at The St. James' Hotel Grimsby, responded to this review, June 30, 2014
Dear Guest
Thank you for taking the time to review our hotel. I would like to apologise for the service you received during your stay. I can assure you that we get very positive comment from guest dining with us, but why it fell short on this occasion is something for me to investigate. Your feedback is extremely important to us and the issues you experienced will certainly be addressed. Thank you once again
Kind regards
Paul Grantley
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle upon Tyne, United Kingdom
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed June 27, 2014 via mobile

The fact this hotel is rated 5th best in Grimsby says more about the lack of a decent hotel in the Town centre than St James. It feels tired and the building is ugly. Hopefully these days it would never be allowed to built opposite the beautiful Grimsby Minister. It's just alright! The staff are ok, they had real trouble fining a pen."bring it back it's the only one we have"
The bar area is ok has the feeling your on the set of Benidorm.
Room was ok needs investment. breakfast ample though there was a hair in it. There was a nail sticking out the seat which caught my trousers. The margarine one empty and one liquid filled.
It's dry it's warm and the tea is wet but it's very much a B&B a contractors hotel!!

Stayed June 2014, traveled on business
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PEG80, General Manager at The St. James' Hotel Grimsby, responded to this review, June 30, 2014
I am writing in response to your recent review on trip advisor which you sent to regarding your stay with ourselves at the St James Hotel in Grimsby. As General Manager of this hotel I am deeply saddened by your disappointment with your stay at my establishment.

Just to clarify to date 44 room have had a soft furnishing refurbishment on the second floor. There are 125 bedrooms on site and it is hoped to continue the ongoing refurbishment. Unfortunately the second floor rooms were already allocated when your reservation came through.

I was surprised to read your comment about the breakfast as usually the feedback from the guests is one of satisfaction with the service on offer.

Thank you again for your feed back.

Kind regards
Paul Grantley
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The St. James' Hotel Grimsby

Address: St. James Square, Grimsby DN31 1EP, England
Location: United Kingdom > England > Lincolnshire > Grimsby
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service
Hotel Style:
Ranked #4 of 6 Hotels in Grimsby
Price Range (Based on Average Rates): $
Hotel Class:3 star — The St. James' Hotel Grimsby 3*
Number of rooms: 125
Official Description (provided by the hotel):
For four decades The St. James Hotel has been in the heart of Grimsby's town centre providing accommodation, food & drink for visitors. With friendly and efficient staff who are always on hand to help. ... more   less 
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Also Known As:
The St James Hotel
St James Hotel

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