We went to the bar to say we had a room booked, the person who saw to us didnt ask for our name just walked ahead of us up the stairs, let us in our room, asked if we wanted an out of hours door key, we said yes, so he said he'd come back with one and left. He never came back. We received no information, what time and where breakfast was served, restaurant hours, bar hours, check out time etc. I went downstairs later on where he was busying himself behind the bar to get the key. Next morning the same man was there at breakfast, loudly talking to his friend in the next room on the phone.. Also all the breakfast items were still wrapped up in the Asda brand packaging...??
Turns out the manager was on holiday apparently?. I dont usually complain about staff, but this time I was just not particularly happy paying that price for a room that was far too hot (I understand the age of the building may restrict installation of A/C but a fan wouldnt hurt), and for no level of service at all. Especially as it was a special treat to celebrate a special occasion for my partner and myself.
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