Needing a last minute hotel I checked out Booking.com and found the Britannia Wigan Hotel. Boasting a fantastic 91% saving - paying only £39 for a double room with breakfast, REDUCED FROM £300.
What a joke! (I've just checked Booking.com out today and it still does show a 91% saving)
First of all upon checking I was told that there was a £2.00 charge for card payments. What? Why? It was a debit card, not a credit card, never before have I paid to have my card debited. And why do they need to have a handling charge for putting a card in the machine?
I questioned this and the receptionist snapped back - "I've asked about it myself, it just is" - presumable then she gets asked about this all the time.
Next onto the room, we walked through a very tired looking hotel, with carpets lifting at all the doorways and edges, into a tatty lift that smelled funny.
The first impression of the room was the smell - which was good - obviously had just had a good squirt of air freshener.
Now, I don't mind hotel rooms being tatty and tired AS LONG AS THEY ARE CLEAN, but this room was far from clean. The only clean things was the bedding, thank goodness, and the towels.
The floor was grubby, the hoover obviously doesn't reach to the edges of the room. The window sill was dirty and the bathroom was appalling. Seriously, is there not a head housekeeper that checks these things? If there is they need to look at replacing them, or at least training them in basic housekeeping.
The bathroom floor was filthy, so dirty I wore my shoes in the bathroom, as I said before - old and tired is ok, filth is not. The lino was raised up by the bath and the gap that had formed was stuffed full of dust and grub.
The safety bath mat was the most disgusting thing I have ever seen, mouldy, filthy and covered with hair that was not mine. The rest of the bath had 8 long hairs in it that I counted, I had to clean the bath before I could get in to shower - the bath mat I refused to use!!
Breakfast was disappointing. It was like a school canteen, full of a wedding party and coach party, all grabbing whatever food was on offer. The breakfast menu stated amongst other things, fried eggs to order, and mushrooms on the buffet. They were all out of mushrooms, and believe it or not had run out of eggs!!
There was only bread crusts left to toast, no butter. The juice glasses were so dirty they were stuck to the tray that they were standing upside down on! The sauce basket was just full of sachets of vinegar, great accompaniment to breakfast I don't think.
Upon check out we were not asked how our stay was, just took the key and asked if we needed a receipt.
Would avoid at all costs, we were really excited about our fantastic saving, but in all honesty it wasn't worth a tenner.
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- Also Known As:
- Britannia Hotel Wigan
- Wigan Britannia Hotel
- Britannia Wigan Hotel Standish, England