We recently stayed for a one night gourmet break. The bedroom and bathroom were both huge, the bathroom having a bath and a separate shower cubicle and lovely shampoos etc. Both rooms were immacutely clean, so full marks to the housekeeping staff.
We went down to dinner and were shown into the lounge to have canapes and champagne and look at the menu. A couple of alterations were made to suit our choice, which was appreciated. However, another couple who arrived later than us were given their menus and canapes and shown to their table well before us.
We were given a table right by the entrance to the dining room, which was in view of the kitchen door, with staff obviously coming in and out and staff standing at the top of the stairs. This was not the most relaxing of places to sit and enjoy a nice meal. Every course was explained when served but, when you have already read the menu this isn't necessary, especially when it is spoken so fast you can hardly hear what is being said anyway. It is also disconcerting when in the middle of a conversation to have different staff coming to the table replenishing the water and wine, without being asked to. Having said all that, at least the food was very good. The wines are ridiculously expensive - we chose one of the "cheaper" ones but this was still a high price. We have stayed in many hotels and always choose good wines but we checked some prices on the internet and Northcote are charging a very high mark up.
Going down to breakfast, we were asked by reception, "Hi, how are you today?". We were asked the same question by the person taking the coffee/tea order and yet again by the person taking the food order. It was the same when we booked in and the same when we went for dinner - at least four staff in the lounge and more in the dining room, all asking the same question. A simple, polite "Good morning/after/evening" would be sufficient!! They must be told to ask everyone this and is possibly better than indifferent service but comes across as false and becomes quite irritating.
The good points were the room and the food but the service, while good, is really over-the-top and rather off-putting. Also, the way the final bill is calculated is confusing and we had to ask for it to be explained. There was also someone behind us waiting for their bill to be explained and the receptionist, who was very helpful, said she had to explain to people EVERY DAY how their bills were calculated, as they are not straightforward at all. Northcote management should talk to their accounts team and get this sorted to make it easier for both residents and their staff.
I have scored it as average for value as it is very expensive, albeit the food and rooms are very good. I have also scored average for service when I might have scored good (even though it is over the top) but there is no facility to do this, as it goes from average to very good. TRIPADVISOR - PLEASE NOTE!
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- Also Known As:
- Northcote Hotel Langho, Lancashire