We have been to Freemasons Arms numerous times. Sometimes there is a feeling that you're rushed, on this occassion the timing of the delivery of food to the table was nicely paced and the waiting on staff friendly and attentive, which we thank them for.
Unfortunately we had three problems. Being sat next to the open fire on the first floor seemed a very nice idea, it wasn't. Approx. half way through the meal the soot from the fire became an irritant, we spent the rest of the evening with the feeling of space dust up our noses. The second problem we have is with the way the waiting on staff have their tea towels. We find it odd that they have them tucked in at the back of the apron, next to their rear end. We don't know about anyone else, but the idea of those tea towels anywhere near our food is shocking. Whether they do or don't is irrelevent, the mere fact they have them there makes us question their hygiene practices.
The third problem is the worst of the three. Some hours after returning home one of us was violently ill. The following morning we contacted the Freemasons Arms to inform them of this problem. We had concerns that one possible cause of the illness could have been the scallops. If it was, we didn't want anyone else to be ill. Although we got an automated response from Freemasons Arms, there has been no further contact from them.
We don't think we're expecting much, but the lack of customer care or courtesy from our perspective isn't great.
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