What a let down! We decided to stay at the Dunkenhalgh on a visit to our relatives as it was convenient for the Ribble Valley and the motorway. We arrived on Saturday evening after a 5 hour journey to be told that there was no space in the restaurant, however knowing the local restaurants we were happy to go out for a meal, a couple on their first visit would not be so lucky.
On finding our room we looked forward to a nice cup of tea, to find two packets of Earl Grey, and two of Breakfast Tea. Not everyone likes Earl Grey, we also found one bag of broken biscuits - oh crumbs! A bit mean.....
On going into the bathroom we found an empty tube of shower gel and a miniscule amount of shampoo left i.e. we had been given previously used toiletries, luckily we had some shampoo and shower gel in our bag.
After a nice meal outside, we retired but were kept awake someone cleaning, plugging equipment in and dragging furniture around until after 2:00 am - not quite a restful night's sleep.
The following morning, after a nice breakfast we went off to visit our relative for the day.
On arrival back at 18:30 we found that the room had not been serviced, our rinsed out cups were still on the side, and the tea, coffee etc. had not been replenished, the bins had not been emptied and still no shower or shampoo.
After complaining we did receive the 'statutory' amount of beverages, a single normal tea bag, two more Earl Grey packets, and one packet of biscuits between two of us, but we did get the soaps.
This was a missed opportunity to impress. As someone who worked in the hospitality business for over 25 years, I would have done that little extra to attempt to recover the situation, the cost of doubling up the refreshments items would have been minimal, and the impact immense, as it was we were left fighting over the one descent cup of tea.
I was always told that it was important that guests left with a smile on their faces, we did not feel much like smiling.
Go somewhere else!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for providing feedback in regards to your recent stay. I am sorry that you did not get the service that you should have. Please allow me to express my sincere apologies. I am sorry that there were issues with your stay. If you would like to discuss the matter further, please contact me directly.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.