I was hoping to be able to review the attraction (the medieval night) separate to the hotel but alas I cant so the rating is a mixture of both. Sat in the room now writing this letting breakfast settle.
Booking online was an issue, it errored said it had worked but hadn't, I had to call and then go through the hassle of getting the advanced rate offerred online over the phone as that is cheaper that the rate for booking an event . The staff did give me the advanced rate as i was paying for it all there over the phone.
note to big bosses, for the sake of a couple of quid but much better customer experience make it the same.
The staff: Excellent throughout, reception/banqueting hall and breakfast. Quick, efficient and smiley
The room: to start with we were given a room in the village, so say we were less than pleased with it is an understatement. It smelt damp and musty and was cold and the bed had this white lumpy thing thrown on top (it was a duvet of sorts) there were no finishing touches such as cushions or pillows and no throw/cover. It reminded me of a school trip to Butlins in 1980 and their old chalets.
We went back to reception immediately and were given a hotel room in the hotel. They did say this was due to a sudden cancellation but if hey had not, I would not had that I would not have been staying. I do think that the hotel needs to make it clear on the website when booking that there are these chalets as well as rooms and that you may get one, this could be deemed as misleading under the ASA n my humble opinion.
The room we were given was much better, but incredibly noisy due to the hotels extractor or cooling fans which meant no sleep at all. The room was clean and the bedding to a much higher standard. There was a tea tray that was very good with light biscuits and a selection of drinks.
The hotel is dated in places mainly the carpets and then you have light bulbs that dont really fit the shades BUT this is a 3 star hotel not a 5 star one!
Breakfast: Very surprised here, the girls were excellent and very good to serve. The choices included fruit, pastries, cereal and hot food. Toast and teat and coffee served to the table and the drinks were in pots not just a cup each. Plenty of fruit juice options too. The hot foo was hot and very tasty.
Medieval night; this is a 5 star event, the atmosphere, the entertainment and the food. A great deal of effort goes into this and well worth the £39.95pp. The food was very good indeed and for those that are vegetarian or have a dietary requirement with notice they can be catered for. This is one of the best nights out that I have had. Food is served in a medieval way with just a knife and that is part of it no forks or spoons here :) the way it should be. Soup, chicken & bacon salad, ribs, whole pousin with baked potato and corn cobs plus fruit tart. Oh and they do leep refilling your glasses with wine, cider or ale.
The entertainers are just that very entertaining and this is one night out that I recommend you try and excellent value.
Overall the hotel does let the experience down and I am now very tired but if you get a room in the hotel at the front then I imagine the experience is more likely to allow you t rate this 5 and not 4 - but it is a 3start hotel so dont expect a 5 start one.
In the hotel (not the village) and at the front.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thankyou for your comments about all aspects off the stay I will be looking to all your comments to try and improve what you thought could off been better I hope to see you again soon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.