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“Beautiful Setting” 5 of 5 stars
Review of Bertram's

Bertram's
Within Crow Wood Leisure | Royle Lane, Burnley, England
01282 471930
Website
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Ranked #3 of 136 Restaurants in Burnley
Certificate of Excellence 2014
Price range: $8 - $29
Cuisines: English
More restaurant details
Restaurant details
Good for: Romantic
Dining options: Breakfast, Delivery, Late Night, Reservations
Description: Bertram's Restaurant embraces a passion for exquisite freshly prepared food which is beautifully presented and served in the most unique of surroundings. The restaurant is located within The Woodland Spa at Crow Wood in Burnley. This unique elevated dining experience is open to everyone – you don’t have to be a member of Crow Wood or be visiting The Woodland Spa. It’s difficult to decide which is the most impressive – the sumptuous restaurant interior, the panoramic views courtesy of the floor to ceiling glass windows or the simply delicious food. Open for coffee, breakfast, lunch, afternoon tea, bar snacks and of course dinner - whatever you choose from the menu it will not disappoint even the most discerning of customers. For your comfort and enjoyment, Bertram’s Restaurant is an adult-only facility (age 16 and over)
Manchester, United Kingdom
Top Contributor
56 reviews 56 reviews
19 restaurant reviews
Reviews in 25 cities Reviews in 25 cities
42 helpful votes 42 helpful votes
“Beautiful Setting”
5 of 5 stars Reviewed July 10, 2014

This restaurant is hard to beat, we went on a beautiful sunny evening. The views towards Pendle are awesome. The food was hot and well presented and when we asked for water they immediately asked if we wanted tap water and did not try to sell the more expensive bottled water. They took the time to make you feel welcome. And you can use your Telegraph card to get two meals for the price of one.

  • Visited July 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 4 of 5 stars Service
    • 4 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWoodlandSpa, Manager at Bertram's, responded to this review, July 11, 2014
Dear Pearl M
Thank you for your review following your recent visit.

We are really pleased you enjoyed your food and the lovely views over the Penine Hills.

We hope to see you again soon.

Kind regards
Ian Mitchell
Sales & Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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331 reviews from our community

Visitor rating
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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • French first
  • Any
English first
United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Can't stop going to eat here!”
5 of 5 stars Reviewed July 9, 2014 via mobile

The value and taste of the food and the service is extraordinary!
Compliments to the chef as you serve food my dad actually likes!! He is a hard to please person but always loves coming with us to Bertram's.
The quality of the food never faults and the service has always been top ever time we have been.
When the bill comes I always leave a tip as they all deserve it.
Thank you!

  • Visited July 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWoodlandSpa, Manager at Bertram's, responded to this review, July 11, 2014
Dear Mable_AEL91
Thank you for your review.

We are really pleased that our food and service have met your expectations and hope to see you again soon.

Kind regards
Ian Mitchell
Sales & Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Burnley, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Good food appalling service”
4 of 5 stars Reviewed July 2, 2014

Visited a few times this year for lunch and dinner. Great food, lovely atmosphere but to be excellent they need to improve the service - a lot. To be able to charge the prices they do then the service needs to be spot on, sadly that's the only thing that's letting them down. The spa day lunch service is slightly better but still a little slow. Moaning about colleagues in front of customers is not entirely professional either.

  • Visited March 2014
    • 4 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 4 of 5 stars Food
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWoodlandSpa, Manager at Bertram's, responded to this review, July 11, 2014
Dear meemsb
Thank you for your review following your visit.

I'm really sorry to hear that the service has not been up to scratch when you have been with us. We are currently undergoing a full training review of the team and hope to resolve this issue imminently.

I'm pleased you enjoyed your food, please try us again soon and I hope you notice the improvement in service.

Kind regards
Ian MItchell
Sales & Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Burnley
Contributor
19 reviews 19 reviews
9 restaurant reviews
Reviews in 9 cities Reviews in 9 cities
19 helpful votes 19 helpful votes
“50th birthday”
5 of 5 stars Reviewed June 30, 2014

My husband booked a table online for my 50th birthday. The setting of the restaurant is lovely, the atmosphere was buzzy without being intrusive. The waiting staff were very attentive and friendly, and the food was very good. I had the oriental fish, my husband had lamb both dishes were very tasty. desserts we had a cheese board and sticky toffee pudding. The wine suggested by the staff complimented the food very well. Keep it up will definitely visit again.

  • Visited June 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWoodlandSpa, Manager at Bertram's, responded to this review, July 11, 2014
Dear BurnleyDawn
Thank you for your review and sharing your birthday celebrations with us.

We are really pleased you enjoyed your meal and hope to see you again in the near future.

Kind regards
Ian MItchell
Sales & Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
nelson england
Senior Reviewer
9 reviews 9 reviews
5 restaurant reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
“no booking online”
1 of 5 stars Reviewed June 27, 2014

dont try booking online like it says. filled online booking form and nothing happened !!! tried using there "contact us " form and still no reply whatsoever? whats the point. booked elsewhere and had a very good meal, there loss.

  • Visited June 2014
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWoodlandSpa, Manager at Bertram's, responded to this review, July 11, 2014
Dear mickyNelsonEngland

I'm sorry to hear this. We have been receiving many online bookings and the contact us form has been working well.

I hope you will try this again or call 01282 471930 to book direct.

Kind regards
Ian Mitchell
Sales & Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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