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“We love Frank <3” 5 of 5 stars
Review of BEST WESTERN Manor Hotel

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BEST WESTERN Manor Hotel
3.0 of 5 Hotel   |   Hever Court Road, Singlewell, Gravesend DA12 5UQ, England   |  
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Ranked #2 of 2 Hotels in Singlewell
Stockport, United Kingdom
1 review
“We love Frank <3”
5 of 5 stars Reviewed August 25, 2014

Our daughter held her wedding reception at the Manor House and the staff were helpful from start to finish.We booked in the night before as she and her bridesmaids prepared themselves for church in the morning.The rooms were comfortable and not hot and stuffy.Breakfast was freshly cooked and catered for all diets.Staff so pleasant-special shout out to Gill! As for the wedding reception,one word.....Frank <3 Every wedding should have a Frank.The night 'do' was amazing-good d.j,good food,great atmosphere.Thankyou Manor House for a day to cherish forever <3

Room Tip: I stayed in 2 rooms- 155 and 150,daughter stayed in the stunning bridal suite,all of which were qui...
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  • Stayed August 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NickWildeGM, General Manager at BEST WESTERN Manor Hotel, responded to this review, August 28, 2014
I would like to thank you for your kind words regarding your stay and your Daughther's Wedding and I would love to pass on your comments to our staff and Frank but then realised that we do not have a Frank !! We do hold weddings at our hotel and would hope that all of our guests are as happy as you were and although we don't have a Frank we have a Lin also know as Bertie !! She looks after our weddings and functions and being part of the BEST WESTERN brand we all do our utmost to make our Guests stay a happy experience.
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116 reviews from our community

Traveler rating
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    42
    23
    4
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Any
English first
Suffolk, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 19, 2014

Arrived after a long drive and not feeling very well, staff quickly got me through check in, dinner was standard but the staff made the difference. Attentive, helpful and thoughtful, all wished that I got better soon! Room was lovely, hot chocolate sachets are delicious! Bath was deep and perfect before settling into a very comfy bed, felt like I was at home! The next day I had a meeting at the same venue, when we had more delegates arrive than normal the team quickly found us a bigger room and rearranged it for us. Quick, efficient and excellent team work! They were very understanding especially when our numbers went from 6 to 21!! In boy hotel stay and for business I couldn't fault the service. Would certainly use again. Have a big appetite though if you are there for a meeting they certainly provide enough food for delegates!!!

  • Stayed August 2014, traveled on business
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NickWildeGM, General Manager at BEST WESTERN Manor Hotel, responded to this review, August 27, 2014
Thank you for taking the time to leave a review we are glad that you enjoyed your stay. It's rewarding for the team here, to receive such positive feedback, and motivates us to try to provide the perfect guest experience. We know that events do sometimes change numbers so our team is alway on hand to help with or rectify any changes that may occur. We look forward to to seeing again you soon.
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Zurich
Senior Contributor
31 reviews 31 reviews
10 hotel reviews
Reviews in 20 cities Reviews in 20 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed August 12, 2014

Friendly staff. Easy to get to. Clean rooms and a nice restaurant. All ingredients for an enjoyable experience and not to mention reasonable room rates
I would have no hesitation in recommending this hotel for those looking to stay near Gravesend

Stayed August 2014
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NickWildeGM, General Manager at BEST WESTERN Manor Hotel, responded to this review, August 15, 2014
Thank you for taking the time to leave a review we are glad that you enjoyed your stay. It's rewarding for the team here, to receive such positive feedback, and motivates us to try to provide the perfect guest experience. We look forward to to seeing again you soon.
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Reykjavik, Iceland
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 12, 2014

Sourced this hotel to attend a family wedding and would definitely stay here again. Comfortable quiet, spacious room. Piping hot tasty breakfast. Good bar. Easy access from motorway and ample parking. Problem with the lighting in the bathroom meant I had to change room but was assisted by the staff to do so.

  • Stayed August 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western GB

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NickWildeGM, General Manager at BEST WESTERN Manor Hotel, responded to this review, August 15, 2014
Thank you for taking the time to leave a review we are glad that you enjoyed your stay. It's rewarding for the team here, to receive such positive feedback, and motivates us to try to provide the perfect guest experience.I am sorry that their was an issue with lighting in the bathroom but glad we were able to help to rectify it during your stay. We look forward to to seeing again you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colchester, United Kingdom
1 review
5 of 5 stars Reviewed August 7, 2014

The Hotel has a nice clean appearance from reception to your room and the most comfortable hotel beds we have slept in. Their strength in our view though was the restaurant. I am ' Gluten Free' and am quite hardened to missing out on all the best dishes on menus. I asked at reception if they could cater for me before reserving a table. I said that I was particularly attracted to the Chicken, bacon and leek pie topped with puff pastry but I knew that I could not eat that. The Chef was contacted and said he could produce one which was Gluten Free. The result was that I had one of the best meals I have had since being diagnosed with the condition. This is a small hotel and the menu is not vast but it is well balanced and the strength of it is the willingness of the chef and the staff to do anything within their power to facilitate the comfort and appetites of the guests.

  • Stayed August 2014, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NickWildeGM, General Manager at BEST WESTERN Manor Hotel, responded to this review, August 11, 2014
Thank you for your time reviewing our Hotel, I will ensure all your comments are passed onto the relevent departments and staff.Its nice for our guests to give positive comments as this helps motivate the team here to continue to exceed guest expectations in the future.I am glad that you also enjoyed your meal with us it is so much easier when guests let us know their requirements in advance as we are able to accomodate pretty much any request.
I am glad you had a pleasant stay with us and look forward to welcoming you again in the near future.
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Gravesend, United Kingdom
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed August 6, 2014

We have known and visited the Manor Hotel for the last twenty years or so and can vouch for the continuous efforts made to ensure customers are well served, be they sleepers or mearly eaters.
Christmas Lunch 'do' with the firm was exellent and made a great celebratory end to the year.
Our last visit was as a group of competitors in our annual sports day, along with our partners for the evenings food / drink and post mortum on the days Highs and Lows of Golf, Shooting and Ten Pin Bowling, once again all agreed, the food service and hospitality had no equal.
So keep up the good service guys, here's wishing you many more who appreciate it.

  • Stayed July 2014, traveled with friends
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NickWildeGM, General Manager at BEST WESTERN Manor Hotel, responded to this review, August 11, 2014
Thank you for your time reviewing our Hotel, I will ensure all your comments are passed onto the relevent departments and staff.Its nice for our guests to give positive comments as this helps motivate the team here to continue to exceed guest expectations in the future.Its also pleasing to hear that you as a regular, have received a consistant level of service at all times of the year.
I am glad you had a pleasant stay with us and look forward to welcoming you again in the near future.
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Gravesend, United Kingdom
1 review
4 of 5 stars Reviewed August 3, 2014

A clean and friendly hotel. The staff were extremely helpful. There was an issue that arose with the booking, and immediately the staff sorted it out. The bar area was clean. The bedrooms clean and comfortable. I would definitely use Best Western again.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western GB

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NickWildeGM, General Manager at BEST WESTERN Manor Hotel, responded to this review, August 11, 2014
Thank you for your time reviewing our Hotel,I am sorry there was an issue with your booking but I am glad that we sorted it out quickly and that you have had a happy Best Western experience with us, and look forward to welcoming you again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Manor Hotel

Address: Hever Court Road, Singlewell, Gravesend DA12 5UQ, England
Phone Number:
Location: United Kingdom > England > Kent > Gravesend > Singlewell
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Singlewell
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN Manor Hotel 3*
Number of rooms: 63
Official Description (provided by the hotel):
The Best Western Manor Hotel offers first class hotel accommodation just 1.5 miles from Gravesend town centre. Its excellent location, close to Ebbsfleet International Station, makes the hotel an ideal base for getting out and about in the Garden of England' and beyond - we're just over 2 hours from Paris and 17 minutes by high speed train to London St Pancras! The hotel itself is a real gem, giving you the chance to sample semi-rural relaxation,excellent food, first-class banqueting facilities and comfortable rooms all under one roof. As a family-run hotel, you can be sure that a dedicated, close-knit staff will care as much about you as they do about the hotel itself! Come and Stay with our Family whilst away from yours. ... more   less 
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Also Known As:
Best Western Singlewell
Singlewell Best Western
BEST WESTERN Manor Hotel Gravesend/Singlewell, Kent

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