The good - in an area of the UK devoid of good hotels, The Bell Hotel is at least making an effort to be modern and stylish and the food is excellent.
The bad - the rooms are small and ours (room 38) had no view, looking straight at the roof of the hotel 2 metres away, more importantly the room stank of food as we were obviously above the kitchen or next to an extractor. The fittings are cheap, especially the bathrooms. Once turned on our shower wouldn't turn off agan. But worst of all was the attitude of the senior staff whose default position seems to be that the customer is always wrong.
In conclusion, this could be a nice hotel, if they charged appropriately for sub-standard rooms, f they upgraded their fittings and, most importantly, trained their staff in how to deal with upset customers. We have stayed in hotels around the world. Sometimes things go wrong, its inevitable. The mark of a good hotel be it a 3 star or 5 star deluxe is that if you complain about something you come away feeling that the staff have done their utmost to help you. And done it with a smile!
PS Bring ear plugs - the sound proofng isn't great between rooms, and the pigeons and church bells can give you a rather early wake up call.
- Official Description (provided by the hotel):
- A traditional hotel with a chic modern twist. Thirty-seven individually decorated ensuite bedrooms, a restaurant menu which varies with seasonal availability and a choice of two beautifully refurbished function rooms. The Bell Hotel Sandwich is the ideal choice as a leisure destination or as a venue for weddings, conferences and private events.Throughout the year, the Bell Hotel holds events and exhibitions to: support the local arts, to promote the produce of local and regional farmers and growers and to participate in Sandwich festivals and celebrations ... more less
- Reservation Options:
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- Also Known As:
- Bell Hotel Sandwich
- The Bell Hotel Sandwich, Kent