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“Not the best.......” 2 of 5 stars
Review of The Hornby Visitor Centre

The Hornby Visitor Centre
Westwood Industrial Estate, Enterprise Road | Westwood, Margate CT9 4JX, England
+44 1843 233524
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Ranked #6 of 25 Attractions in Margate
Type: Specialty Museums, Museums
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Attraction details
Owner description: The Hornby Visitor Centre takes you on a fascinating journey through the history of Britain's best loved toys. The Visitor Centre also hosts a well stocked shop and the Just the Ticket Cafe. Pocher Model Exhibition being shown at the Centre, this exhibition features 24 rare and sought after Pocher models including the Fiat F2 130HP Racer. Airfix D-Day Exhibition new for 2014, this exhibition helps commemorate one of the most important days of the last century. The exhibition features a huge multi-media diorama supported by displays setting out some of the ket stories from the 'Day of Days'.
Useful Information: Activities for young children, Activities for older children
Storrington, United Kingdom
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Not the best.......”
2 of 5 stars Reviewed March 1, 2014

The visitors centre isn't really what it's billed as. A few layouts and cabinets of railways, scalextric and airfix models and that's about it. We were in there less than an hour. Abit disappointing for £15. The staff don't seem to want you there. The cafe was huge and empty, the shop was crammed with all of Hornby's new stuff, but not much of what you would expect for the companies HQ and Factory Shop. The damaged stock at reduced prices can be found cheaper NEW from reputable stockists.

Very disappointed. Save your time and money for elsewhere.

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139 reviews from our community

Visitor rating
Date | Rating
  • English first
  • French first
  • Any
English first
Sittingbourne, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 attraction reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
“Fantastic family visit”
5 of 5 stars Reviewed February 24, 2014

This is a great place to take the kids if you like Hornby trains, scalextrix, meccano, corgi or any of the other brands that now come under the Hornby banner. There's a lot to see and a few interactive exhibits including some model railway and a scalextrix set. There's a nice shop with plenty to buy including some sale items that were excelllent value when we went.

Visited July 2013
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
44 reviews 44 reviews
15 attraction reviews
Reviews in 18 cities Reviews in 18 cities
36 helpful votes 36 helpful votes
“underestimated.....A gem for Thanet”
5 of 5 stars Reviewed February 21, 2014

Attended a make and paint day with my 2 and a half year old son, a less enthusiastic greeting from a young member of staff set the alarm bells ring and I though 'here we go'! I assumed we were going to go straight through to the work shop, however the young lady said ' do you want to look around first? I assumed the shop and she went onto clarify that she meant the visitor centre which I completely forgot about.
So we was handed a ticket for the make and paint and pointed to visitor centre entrance, WOW! Talk about trip back down memory lane, there were trains, Die cast cars, Model areoplans, Model Diaramas, working trains sets and of course every boys favourite....scalalectrix!
My son absolutley melted when he saw the full size 'Thomas' train set, which could be controlled, with simple stop start and sounder- he loved it! there was also a scalectrix room with 1 full size track to race and a smaller one, again this was a winner with my son as was many of the other children. When we went to go into the make and paint we were told there would be a short waiting list (It was half term) but was assured would'nt be long. We went for a quick drink and snack on the onsite cafe, which was spacious, clean and reasonably priced. The make and paint was very good. Kids are offered a choice of models, from soldiers and small animals for younger kids to full airfix aeroplanes. Once built, painted they can be taken home free of charge. Overall I was pleasantly surprised with the visit and will definetley be going back with my son.

Visited February 2014
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London, United Kingdom
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“worth a visit”
4 of 5 stars Reviewed February 21, 2014

My 3 year old is a transport fanatic so this museum was perfect for him. There are quite a number of large and small model train displays set out inventively with push buttons, my son was in heaven! There are also two large scalextric tracks with cars, and again this is just great for kids. The rest of the museum has loads of displays of all their toys from their brands corgi, hornby, scalextric, etc and other things such as Thomas the Tank Engine. We spent a couple of hours here and could easily have spent longer (my son loved it that much.) The only downside was the cafe, which has a very poor selection of food (they are really missing a trick.) The shop was large and well stocked. I really recommend a visit to anyone with kids that love trains, cars etc etc etc and it the ticket price seemed very reasonable.

Visited February 2014
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
8 reviews 8 reviews
5 attraction reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
“Dont bother!”
2 of 5 stars Reviewed February 20, 2014 via mobile

Went today with a 1,5&8yr old. Arrived in the sauna of a shop n baby screaming straight away.

Staff looked bored n uninterested so nice welcome!
dont expect to be directed to the entrance or activity area.

The display well It's tiny and utterly boring for kids and adults, one train set and scalextric to play with. All set around a maze of tiny glass displays which took about 10 minutes to walk round n round twice!
Nice to see Thomas an Wallace n gromit and the big car display was good.
There's no flow an its all mish mash and u have no idea what your looking at really!
Bored we searched our way to the activity room which STUNK of paint glue and whatever else which was nice to breath in for my 1 year old!
Not greeted jus met with a grumpy looking girl!
Horses and cars are cheap n nasty cracker type kids seemed to like it tho.
Play area at back of room was alright could be better for age ranges.
All plug sockets weren't covered which being a child environment u expect.
RUDE staff member (boy)came over and nearly wacked my kid with a chair pushin past her!!!!


I will never go back save ur money and go somewhere else's
an if management read these reviews sort it out or ul lose custom forever!

Wat a great day!

Visited February 2014
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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