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“It's the small things.....” 3 of 5 stars
Review of Hever Hotel

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Hever Hotel
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Hever Road, Hever TN8 7NP, England   |  
Hotel amenities
Ranked #1 of 1 Hotels in Hever
Welwyn Garden City, United Kingdom
Senior Contributor
41 reviews 41 reviews
26 hotel reviews
Reviews in 34 cities Reviews in 34 cities
32 helpful votes 32 helpful votes
“It's the small things.....”
3 of 5 stars Reviewed October 9, 2011

I wish there were half points available as I would give this a 3.5 over 3, and I will explain why. I'm not normally one to write about any negatives, but I will do for the Hever Hotel in hope that it is read and my suggestions are taken exactly as that, suggestions.

The hotel itself is lovely, the perfect architecture for that part of the country, especially with the castle right next to it. We stayed in one of the Henry VIII rooms (we were in room 12) which have been newly refurbished, it was nice, with a comfortable bed and pleasant decor, however, there are a couple of negatives. The shower is an over the bath type, but the bathtub doesn't suit this setup, as the sides taper to the bottom in the area where you stand for the shower which only leaves a narrow area to stand on, and with the lack of shower mat or non-slip surface it's quite treacherous, so this should be addressed or someone could end up slipping and injuring themselves. Second negative is the window blinds; they are a roller type which are fine normally, but that is literally all there is. There are 2-3" wide gaps between them which let in nice beams of sunlight in the morning that shine on your face if at the right angle, which isn't great when you're trying to sleep! Also, being that these rooms are ground level, there are no net curtains at all to give some privacy from the outside, so you always need to have the blinds down if you don't want to be seen. Curtains would be better to be honest, as the blinds just don't cut it. As I said before though, these are minor negatives that really didn't affect the enjoyment of our stay, but if they weren't there it would have made it even better.

Last thing is the breakfast arrangement, which a previous reviewer described as 'unusual', I would agree. First morning we entered the breakfast room to find several members of staff behind the tables which were laid out with the foods (ranging from cereals to the cooked buffet) and drinks (make your own tea/coffee, and juices), the toaster was on a separate little table with the bread. Now with any hotel I would tend to expect a bit of a greeting by the staff, and to be shown to a table, however there was no real indication as to what you needed to do. We stood there for a second until I asked what the deal was and we were told we could just choose any table. That was also where the information ended, we had no idea about eggs having to be cooked on order, as nobody told us, nor were there any menus at least to suggest this was the case. I didn't really understand why they needed 3 staff around literally to just bring out egg orders (when you worked out you could get them) and clear up plates when you'd finished. I personally believe that these staff members would be far better utilised by offering to bring tea/coffee to diners, and to ask if they wanted any eggs to go with the rest of the buffet, and perhaps even to arrange the toast. Which brings me on to the toast; there is literally a single two slice toaster to serve the entire restaurant, which is severely lacking in my opinion. A nice hotel like this could at least afford to provide something a little better than this. Sunday morning was a similar experience, but this time supplies of everything seemed to be running out all the time, with other guests continually having to ask for them. Simple things like napkins, mugs, bread for toast! I really suggest this part of the service is looked at promptly or complaints will surely start to roll in.

Finally, just a small comment about the 'bar'. It is obviously a licensed hotel as alcohol is served; however, the choices are limited to bottled drinks only, nothing on draft, which I think should be added to help attract more guests to the bar rather than forcing them out to the local pub (The Henry VIII, which was lovely!). Myself and my Wife wanted to have a drink on our last evening, and when we got into the bar area, which doubles as the reception area, I was left waiting at a bar that was totally full up of dirty glasses, literally lined up along the length. This to me looked very bad, and showed that whoever was in charge of the bar didn't really have any idea of what was acceptable. Also, even when the receptionist called for the bartender nobody materialised, so in the end I said not to worry and we went back to our room, disappointing really.

With all that said however, we still had a nice weekend, but that might have been more to do with what we did away from the hotel. As I said The King Henry VIII pub opposite the entrance to Hever Castle is lovely, with really nice food and a very friendly atmosphere, I would suggest going to there for evening meals etc.

I really do feel loathed to review these negatives, but I feel that if these few very easily changed things are addressed, it will really make this hotel fantastic, rather than just good.

  • Stayed October 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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76 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Russian first
  • Any
English first
Dordogne
Top Contributor
87 reviews 87 reviews
19 hotel reviews
Reviews in 39 cities Reviews in 39 cities
265 helpful votes 265 helpful votes
3 of 5 stars Reviewed October 7, 2011

The location is great in the middle of mone of the prettiest parts of England. I understand it as a time share and is now being turned into a conference centre. The rooms are a reasonable size, they are sparsely furnished. The bathroom comes with only a small container of gel/shampoo. The rooms are in need of upgrade. It is in a quiet environment. Breakfast in the morning was in a room with nothing on the tables (collect your cutlery etc from the buffet table) in itself no problem, but unusual. The hot food on the buffet was of good quality and eggs were cooked to order - so totally acceptable.

  • Stayed October 2011, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Foothill Ranch, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed October 5, 2011

We took our first trip to Europe three weeks ago and we had booked our reservations from the states so we werent really sure what to expect. We were extremely please with our one week stay at the Hever Hotel! Although the Hotel is outside the city, we were easily able to get to London by riding the train, which is a neat experience in itself. We were suprised that the town the hotel is in is very beautiful with alot of history.

The hotel itself takes you back in time with architecture that feels like you are in an english movie. The staff was extremely helpful and accomodating to all of our needs. Our room was suprisingly large and it felt more like a small condo than a hotel room. We had a seperate bedroom, seperate bathroom and a combined living room/dining room. We really felt like a home away from home. The bed was very comfortable and the other services were excellent (laundry, etc.). The only recommendation is to book your taxi in advance to take you to and from the train station from the hotel.

Room Tip: If you want wireless internet all the time, get a room near the lobby. If you like more scenery, th...
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  • Stayed September 2011, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Warrington, United Kingdom
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed October 5, 2011

We stayed at this hotel for 2 nights for a wedding at the castle. The rooms were very clean and spacious although, despite being comfortable, the single beds are a bit narrow. Fridge, tea/coffee making facilities, hairdryer, tv and digital clock are supplied. The staff were very friendly and helpful. Details of breakfast times are printed on the information leaflet in all rooms. There was plenty of choice at breakfast and our one evening meal was delicious. Stunning tudor style buildings set in beautiful landscaped gardens, I would definitely stay here again.

Room Tip: We stayed in the converted stable block so no stairs to navigate.
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  • Stayed October 2011, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Alton, United Kingdom
1 review
4 of 5 stars Reviewed October 3, 2011

Spent three nights and,despite building work in progress,had a restful stay.
Food was excellent,accomodation good and ALL staff cheerful and helpful.
Have no hesitation to return should we ever be in the area again.
AdamsHampshire

  • Stayed September 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 26, 2011

We stayed a couple of days at Hever for a wedding nearby though I understand that they will be doing weddings on site soon. We arrived Friday and went to our rooms straight away and it was beatiful. It had been newly decorates apparently but still reained the oldy worldy feel that this hotel does so well. Our room was apperently a converted stable but lacked nothing in comfort. We had dinner that night in the Churchills Restaurant and enjoyed it greatly. The next day after a leisurly and filling breakfast we set out to explore the local area.There is so much to see we will be returning when we don'thave a wedding to go to in the afternoon1


We got back late Saturday night and slept in sunday but still managed breakfast. We asked if we could check out late and stayed for an enjoyable Sunday Lunch.

  • Stayed August 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Essex
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed September 25, 2011

We have just returned from a one night stay at Hever Hotel. On arrival we were told that our room was ready and the receptionist opened the reception door and pointed across the court yard to indicate where our room was. There was no mention of breakfast or breakfast times and no information given on the grill and restaurant. The room was decorated nicely but was fairly small. There was no information in the room about the hotel or anything to do with the surrounding area. In fact there was no information on anything.
We were considering going to the local pub for a meal, but having wandered up to the hotel restaurant, we decided to give it a go.
We were asked if we had a reservation (thanks reception staff for not mentioning we may need a reservation!) and when we said we did not, we were told to wait whilst they asked the chef if we could have a table!
Luckily? the chef said yes! We picked a table and as there appeared to be only one young man working, we had a considerable wait before we could even order a drink! We ordered our food from a large chalkboard but were dissapointed to find out that most items on the chalkboard had run out! Please take off items that are not available!!!
We eventually got round to eating and I have to say that the food was great! They could definately benefit from more staff. The restaurant manager was floating around but not actually doing very much! This could be a lovely place to eat but please promote to customers who book into the hotel and get some staff!!!
We booked out early this morning as we were taking part in the Hever Castle Triathalon, but nobody asked if we had had breakfast or if we wanted to take something with us. Poor service i'd say.

Could be a fabulous place to stay if the staff are educated in customer service and the empty fridge in the bedroom is removed! Kept us awake all night with its incessant noise!

  • Stayed September 2011, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hever Hotel

Address: Hever Road, Hever TN8 7NP, England
Location: United Kingdom > England > Kent > Sevenoaks District > Hever
Amenities:
Free Breakfast Free Parking Restaurant Suites
Hotel Style:
Ranked #1 of 1 Hotels in Hever
Price Range (Based on Average Rates): $
Number of rooms: 60
Also Known As:
Hever Hotel Kent, England
Hever Hotel Country Club

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