On arriving with five children all keen to go on the toboggan and sno-tube we were told the queue was 25 minutes for each ride which we accepted, unfortunately the 25 minutes turned into an hour for one ride. We booked and paid for 5 which is non refundable but useable on another day. OK if you are local. As the children stood in the queue i was frustrated to see the young disinterested assistant spending as much time as possible under a heat lamp staring at her mobile phone. The speed at which the toboggans were matched with the next rider was incredibly slow and even more frustrating was that after waiting in a queue that was not moving, a large party group were taken straight to the front to merge with the queue which although i understand the reasoning behind, did not help the length of time we had to wait. I also note that this information is only explained after payment is made.
The general area is run down, strewn with rubbish, the staff look bored and simple maintenance has not been carried out. The sno-tube was a waste of money. It was not particularly a great slide and is in need of sorting out. It looks quite simply a bit knackered. This is not a cheap afternoon so i would expect more from this experience. Disappointing.
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