My husband and I stayed at The George Hotel in Cranbrook between Christmas and New Year for a relaxing couple of days away from it all. The room we stayed in was tastefully (if cheaply) decorated, but it was so small there was barely enough room to walk around the bed, and we had to tuck our bags into the corner of the room to avoid tripping over them. The website mentioned luxurious finishings such as fluffy towels and Gilchrist & Soames toiletries (so we didn't bother packing any shampoo or shower gel of our own) and the reality did live up to this, but the bottles of G&S toiletries were so tiny, it was barely enough for both my husband and I to use in one day. We were also very disappointed that we were not given new bottles of toiletries on the second day (presumably because there was still a smidgen left at the bottom of the bottles that we had) and found this to be somewhat "cheap". Food-wise, breakfast was included in the room rate so it was extremely good value for money. Guests may choose from a selection of cereals, toast (lovely chunky granary bread) or pastries and a cooked breakfast (delicious sausages, if only they could decide whether to serve one or two, and the chef needs to learn how to make poached eggs without cooking the entire yolk). Dinner was patchy however. I had the most wonderful shepherds pie one evening (definitely the best I have ever tasted) whereas my husband's pork belly dish was tough and chewy. The tin of warm bread that we had before our meal was delicious but the accompanying balsamic and olive oil was awful (I blame the poor quality olive oil - again, abit "cheap"). As lovers of olive oil and balsamic, both my husband and I were pretty disappointed and stuck with the margerine (honestly, it didn't taste like real butter). They seem to do the posh "pub grub" well so they should stick to that genre - their attempts at more stylish haute cuisine were fine but abit disappointing. In terms of the service, again, we found this to be patchy. The waitresses in the restaurant were extremely attentive, but we found the check-in and check-out service was poor. Considering this is a family run establishment, every impression counts. We weren't sure, but the maturer lady on the premises was possibly the owner - if this was the case, she should have been much more welcoming and cheerful - more "front-of-house" - but she just looked completely miserable the whole time.
All in all, for the rate we paid, this is a lovely hotel, and I would certainly recommend this to others, but expect what you pay for, nothing more.
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- Also Known As:
- George Hotel Cranbrook
- The George Hotel Cranbrook, Kent, England