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“Somewhat tricky with a small baby” 3 of 5 stars
Review of Pendley Manor Hotel

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Pendley Manor Hotel
4.0 of 5 Hotel   |   Cow Lane, Tring HP23 5QY, England   |  
Hotel amenities
Ranked #2 of 3 Hotels in Tring
London
Senior Contributor
30 reviews 30 reviews
17 hotel reviews
Reviews in 19 cities Reviews in 19 cities
18 helpful votes 18 helpful votes
“Somewhat tricky with a small baby”
3 of 5 stars Reviewed May 7, 2013

We stayed at Pendley Manor in connection with a wedding. Whilst very impressive on the outside, our bedroom decor had certainly seen better days. As had the bathroom. That said, the bed was comfortable and the room size great.

We travelled with a three month old baby and the staff had provided us with a travel cot. There were, however, nowhere to store baby milk as there is no fridge/mini bar in the room. We were offered to store the bottles in the main fridge and come and collect them at reception as and when we needed them. Seeing as our little one feeds every two-three hours this was a huge inconvenience. We also needed to wash and sterilise bottles which became a major faff as there were nowhere to do this but the main kitchen where I was not allowed. In the end the poor receptionist took care of the washing and sterilising and we stored the milk in the room in a metal dustbin filled with cold water... Not ideal, so perhaps worth considering if you have a formula fed baby.

The execution of the wedding was faultless, but the peacocks, although beautiful to look at, make an absolute racket at night.

  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMpendley, General Manager at Pendley Manor Hotel, responded to this review, May 21, 2013
• Stine H; Thank you for taking the time to post your review. Whilst I am of course pleased that my colleagues assisted you in overcoming the difficulties you encountered with the practicalities of the arrangements regarding feeding your baby, I do appreciate you bringing those issues to my attention. Certainly something I need to look into with a view to finding an easier solution.
Thanks also for your kind comment’s regarding the wedding you attended, you had a beautiful day, and hope you enjoyed the occasion.
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589 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (111)
Date | Rating
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  • Spanish first
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English first
Stoke-on-Trent, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 7, 2013

We stayed at Pendley Manor for 1 night on their Whipsnade package which was good value. The rooms were a fair size and we had everything we needed. Our children really enjoyed the swimming pool and playing in the grounds. The peacocks were lovely. The service we received was excellent, from both the reception staff and in the restaurant. The food was a little expensive but very tasty.

  • Stayed May 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMpendley, General Manager at Pendley Manor Hotel, responded to this review, May 21, 2013
TreeSted; Thanks for your review, It is good to read that you and your family enjoyed your stay and visit to Whipsnade Zoo. Thank you also for your kind remarks regarding the “excellent” service you encountered during your stay with us. We look forward to welcoming you back very soon.
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Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 26, 2013

I had a lovely stay with lovely people, especially Hugo, he was friendly and really helped us out with the charity ball! The rooms were great, comfy beds, however for such a nice hotel, hairdryers were very outdated and pretty useless :P The barmen was friendly and put up with us until 3:30 and was kind and chatty which was great! A very nice stay thank you very much :D

  • Stayed April 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMpendley, General Manager at Pendley Manor Hotel, responded to this review, April 29, 2013
HotelContemplater: Thank you for your kind review, it is a pleasure to read that you enjoyed your visit, and great to learn that my colleagues in various departments did a good job in taking care of you. Thanks for highlighting your satisfaction with your accommodation; I have taken note of your remarks regarding hairdryers which will be replaced as we refurbish our bedrooms.
Thank you again for taking the time to post your review. We look forward to welcoming you back to Pendley Manor
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Dunstable, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 23, 2013

I felt I just had to write a review following a Charity Ball that we held in Pendley Manor's main function room. The food for 120+ people was excellent and the Maître de, Huego was so helpful and couldn't do enough for everyone. In fact all the staff were polite, hard working and with a sense of humour. The function was a big success and many of the guests including myself stayed over night. The rooms were clean and spacious but some facilities were very old fashioned, including the TVs and the hairdryer. The breakfast was lovely and once again the organisation and the food was of top quality. So all in all a great weekend, thank you Pendley Manor!

  • Stayed April 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMpendley, General Manager at Pendley Manor Hotel, responded to this review, April 25, 2013
Gemma04; thanks for taking the time to review both your fundraising event and stay with us. I am delighted that the event was such a success, congratulations on raising such an amount for a worthwhile cause. Chef and Hugo very much appreciate your kind remarks regarding the meal and the service their teams delivered.
I’m also glad that you found your room clean and spacious, and that breakfast was good – much needed and deserved after all your hard work no doubt.
We look forward to welcoming you back again next year if not before.
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Contributor
17 reviews 17 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed April 18, 2013

Stayed here whilst doing "keeper for a day" at whipsnade, very nice setting well run and food was superb, leisure facility's were good well kept and all switched on and working, not so sure about the peacocks as were loud early in the morning! The grounds are nice for a walk.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMpendley, General Manager at Pendley Manor Hotel, responded to this review, April 25, 2013
Thank you for your comments pepper490, I hope you enjoyed your Whipsnade experience.
Thank you for your kind comments I and my colleagues are delighted that you enjoyed your stay, particularly our leisure facilities and that you dining with us.
The peacocks are lovely, but can sometimes be a bit loud at this time of year as the welcome the arrival of spring.
We hope to welcome you back soon
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Surrey
Contributor
20 reviews 20 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed April 14, 2013

We stayed on night for a wedding. The room was good value at £90 B and B but the rooms are definitely in need of updating, lots of dusty and broken furniture and fittings. However, the setting is beautiful and the breakfast very nice.
We ordered some cream scones to the room which had very strange tasting glaze - alomost inedible and not cheap!

Room Tip: I think the newer rooms may be better.
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  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMpendley, General Manager at Pendley Manor Hotel, responded to this review, April 25, 2013
Emma C; Thank you for your comments which I will look into further. I am sorry to read about your scones which are freshly made on site and are glazed with egg. There should be no discernible taste to the glaze. I’m not aware of any comments about this and do hope that you let us know and that they were exchanged for a fresh batch. Thanks for alerting me to your remarks.
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UK
Top Contributor
71 reviews 71 reviews
20 hotel reviews
Reviews in 32 cities Reviews in 32 cities
89 helpful votes 89 helpful votes
3 of 5 stars Reviewed April 14, 2013

Stayed 1 night in April 2013. This is a hard review to write because some of the elements were great, and others were greatly disappointing.

The hotel certainly looks impressive as you drive up, and the peacocks are an attractive feature. The reception is grand, but we were disappointed that a staff member near the doors watched us struggle with them as we tried to bring our luggage in. Check-in was fine and we were shown to our room. It was down a corridor leading away from the bar and spa, and whilst it looked "new" as opposed to the traditional style of the entrance, our room was very dated.

The four-poster bed seemed badly situated, making a large room look smaller than it was. Tea and coffee provided. TV in a cupboard, safe worked fine, hairdryer bit poor but usual hotel standard. The bathroom was dated and tired, and whilst the water was hot and plentiful, it wasn't a lovely bathing experience.

We had a swim before dinner. The pool was empty when we arrived, although it gradually filled. There was a small jacuzzi we enjoyed. As we were leaving, a family with young kids climbed in the jacuzzi, despite the clear signage prohibiting this.

We had pre-booked dinner in the restaurant. The dining room had character, but was a bit chilly and generally the staff seemed to stay out of sight by the entrance, making it difficult to get anyone's attention. However, the service once we ordered was fantastic - dietary preferences dutifully followed, and the food was delicious. We were stuffed by the end of the meal and thoroughly enjoyed all three courses without feeling rushed.

Our bed was comfortable but we could hear running above us and doors slamming loudly throughout the night.

Breakfast the next day was buffet, with tea/coffee/toast ordered. Buffet was tasty but not as hot as it could have been. We had a lovely walk in the grounds afterwards.

Spa: expected it to be larger, with an area to relax in following your treatment. Not so. It is a small side area by the pool, and there isn't anywhere you can really sit in quiet after a treatment. But the therapist herself was fantastic and we thoroughly enjoyed the treatments we received. Hence the mixed review ...

We didn't get a chance to use the gym, steam room or sauna as they were out-of-order during our stay. We were not advised of this beforehand and staff didn't seem too fussed at the inconvenience. Presumably this was due to the ongoing general renovations you can see everywhere on-site. I do think it should be on their website...

As always I checked tripadvisor and had received a personal recommendation prior to booking, but felt PM was lacking. It has the potential to be a fantastic place, but it just wasn't during our visit.

I might return for another spa treatment but not to stay.

  • Stayed April 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMpendley, General Manager at Pendley Manor Hotel, responded to this review, April 25, 2013
Thank you sweetgems for your comprehensive review which I have carefully read and appreciate your positive feedback with regard to most aspects of your stay. I am however disappointed that our porter did not offer you his assistance on arrival. I am sorry that the gym was unavailable during your stay, I’m afraid that this was due to an electrical problem which took longer than anticipated to resolve.
I am pleased to read that you found your accommodation comfortable, and that you enjoyed both your treatments and meals with us.
Thank you for taking the time comment on your stay.
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Additional Information about Pendley Manor Hotel

Address: Cow Lane, Tring HP23 5QY, England
Location: United Kingdom > England > Hertfordshire > Tring
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Tring
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Pendley Manor Hotel 4*
Number of rooms: 72
Official Description (provided by the hotel):
Pendley Manor is a Victorian Country Manor House, sited in 35 acres of landscaped gardens, ideal for special occasions such as weddings, private dinners, Christmas Parties. Also suitable for outside catered events for up to 200 guests. Conference facilities suitable for 250. Hotel is now fully Wi-Fi, air-conditioned in function rooms only. ... more   less 
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Also Known As:
Pendley Manor Tring
Hotel Pendley Manor

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