I stayed at Champneys Tring for three nights in March 2014 paying a premium price for a Superior room, all inclusive of breakfast, lunch, dinner and three treatments.
There is little doubting the beauty of the place and the helpfulness of the staff but I was severely disappointed by the room. Finding the furniture stained and spoiled, the bathroom fittings broken and tiles dirty.
This was a return trip after celebrating my birthday there a few years ago and I was disappointed to find that many of the little attentions to detail which made the whole experience feel like a 'health' or 'relaxation' break had gone. Breakfast was no longer served in the room as standard. All of the exercise classes were full on high fitness regimes, gone were the more gentle routines. Even the morning 'stroll' around the garden was more akin to a speed walk. With the leader failing to ask if anyone had any injuries or disabilities I was forced to simply drop out when the pace was beyond my heart condition.
Sadly the 'Quiet room' which used to be a peaceful place with big reclining chairs, warm blankets, soft music and incense has now become little more than a dark cupboard with some wicker chairs and a cheap CD player. None of the staff could tell me if the mood lights worked, how to turn down the music or even seemed interested, as if they didn't know who looked after the room. When you have just paid a large amount of money on a treatment, having somewhere to rest and make the most of the experience is essential.
I had two very good massages and highly recommend the coconut poultice full body massage. The food was delicious and shows just how you can still enjoy a healthy menu. Its such a shame that at the prices Champney's charges every cup of tea, coffee or other sundry item is charged for.
I am told by the operations manager following my complaint that a room refurbishment is under way and will be completed by August 2014. I have been offered a free upgrade for my troubles but I wont be returning when on reflection I feel the whole experience was far from good value for money.
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- Also Known As:
- Champneys Tring Hotel Tring
- Champneys Hotel Tring
- Tring Champneys Hotel